Rachel Hamm Email and Phone Number
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Influential and accomplished technology leader with 14+ years of experience driving unprecedented organizational results and business value through innovative strategy, strong administrative and operations management skill and a comprehensive, if diverse, technical understanding.Skilled transparent communicator and negotiator who quickly earns the trust of clients, colleagues and stakeholders, and maintains a staunch commitment to world-class customer service.Organized, focused, and adaptable professional with demonstrated success in directing day-to-day operations, including employee training, process improvement, ensuring targets are reached within budget, and performance exceeds expectation.Bridge builder who excels in leading cross-functional teams, can readily unite individuals with varying interests, priorities, and levels of expertise, ensuring that all parties work collaboratively to reach common goals and deliver tangible results.
Servicenow
View- Website:
- servicenow.com
- Employees:
- 13421
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Sr. Business Process ConsultantServicenow Apr 2022 - PresentSan Antonio, Texas Metropolitan Area -
It/Ia Manager And Business Development ProfessionalAmentum Apr 2020 - Apr 2022San Antonio, Texas, United States• Identify and qualify opportunities for growing digital portfolio, managing a pipeline with a total value >$500M over 5 years• Manage IDIQs valued at $800M, leading capture on Task Orders and conducting Business Development and lead generation activities• Identify, research, and establish relationships with innovative partners to grow our service catalogue• Conduct market research and develop briefings to help C-level management build cyber strategy• Act as solution architect for meetings with clients and proposal development, providing expert level consultation on IT service management -
Senior Cyber Security AnalystSaic Oct 2019 - Apr 2020Huntsville, Alabama Area• Planned and scheduled Authority to Operate (ATO) critical path in support of Platform IT (PIT) system.• Conducted network, system, and software audits for vulnerabilities using Security Technical Implementation Guides (STIGs), SCAP, ACAS and other utilities.• Documented, briefed, and advised senior leadership on software development risks and provided the cybersecurity analysis and mitigation.• Registered PIT systems, supporting labs, and Network Operations Center (NOC) in Enterprise Mission Assurance Support Service (eMASS); created, tracked and reviewed Plan of Action and Milestones (POA&Ms); and assisted developers in remediation efforts. -
Project Management And Planning OperationsLeidos May 2017 - May 2018• Single-handedly identified and remedied network security discrepancies, authored and implemented corporate IT policies and procedures, and conducted training in support of 1000+ end-users, establishing compliance with NIST 800-53 standards in less than 3 weeks.• Overhauled technical support processes by generating a helpdesk system, bolstering customer relations by creating continuity and reducing mean time to repair (MTTR) from 2 weeks to under 48 hours.• Spearheaded the development of a prototype Maintenance Information System, with the potential to save the company $1.5 million. -
Flight Simulations Operations ManagerMag Aerospace Jan 2015 - Mar 2017• Managed cross-functional team of 8 in day-to-day operations and maintenance of 6 flight simulators with a combined value exceeding $18,000,000.• Maintained operational readiness at greater than 80% while staying under budget by establishing vendor partnerships, evaluating suppliers, and effectively coordinating off-site repairs.• Drove the first critical, multi-departmental simulator repair project to successful completion in under 1 week, saving the company over $800,000.• Collaborated with stakeholders to define metrics and key performance indicators, communicating issues quickly and efficiently to clients and executive staff, improving incident response rates by 15%. -
Senior Server/Network EngineerDyncorp International Sep 2011 - Dec 2014Afghanistan• Architected, implemented, and supported highly available, fault-tolerant LAN/WAN infrastructures, maintaining industry standards and best practices in support of 6 geographically diverse sites.• Maximized system reliability, performance, and scalability through the implementation virtualization and monitoring tools and proper security controls on a network consisting of 200+ switches, routers and AP’s.• Developed disaster recovery strategies and established backup procedures, increasing availability and ensuring stable operation of IT assets on a network consisting of 200+ switches and routers, and 20+ servers. -
Service Desk/Cyber Operations ManagerUnited States Marine Corps Oct 2005 - Oct 2010• Led teams of 12+ in the planning, installation, configuration and management of data network or cyber systems both in stand-alone and client-server environments.• Acted as primary customer relations manager overseeing enterprise service desk operations in support of over 2500, engaging the end-user to identify needs, developed and provided training, and improve overall satisfaction.• Configured and maintained IT infrastructure inclusive of firewalls, routers and switches, servers, and terminals on both classified and unclassified networks in accordance with government standards and regulations.• Implemented Identity and Access Management controls, conducted security audits, and acted as Information Assurance Officer on behalf of regimental/executive staff.• Acted as the primary mentor, guide, and teacher to Marines, identifying individual strengths and weaknesses, implementing plans to grow those strengths and improve in weak areas, set achievable and measurable goals for improvement, and track progress.• Recognized by the Secretary of the Navy for my efforts as a leader and exemplary performance and initiative in support of the mission in Iraq and follow on development of social media sites, significantly increasing awareness of unit activities and opportunities for marines and communication between staff and families.• Presented with a Letter of Appreciation for the expansion of suicide prevention education and enabling Marines greater opportunity to utilize available resources.
Rachel Hamm Skills
Rachel Hamm Education Details
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Information Technology Management -
Information Technology
Frequently Asked Questions about Rachel Hamm
What company does Rachel Hamm work for?
Rachel Hamm works for Servicenow
What is Rachel Hamm's role at the current company?
Rachel Hamm's current role is Veteran | MS - IT Management | ITIL 4 Managing Professional.
What is Rachel Hamm's email address?
Rachel Hamm's email address is ra****@****hoo.com
What is Rachel Hamm's direct phone number?
Rachel Hamm's direct phone number is +195168*****
What schools did Rachel Hamm attend?
Rachel Hamm attended Western Governors University, Western Governors University.
What are some of Rachel Hamm's interests?
Rachel Hamm has interest in Exercise, Sweepstakes, Home Improvement, Reading, Sports, Golf, Hockey, Watching Hockey, Home Decoration, Health.
What skills is Rachel Hamm known for?
Rachel Hamm has skills like Security, Information Assurance, Active Directory, Security Clearance, Network Administration, Network Security, Networking, System Administration, Troubleshooting, Disaster Recovery, Dod, Management.
Who are Rachel Hamm's colleagues?
Rachel Hamm's colleagues are Ravi Koyyalamudi, Liz Andrews, Larose H., Ritesh Menaria, Vaishali Shirodkar, Michelle Bryant, Navpreet Kundal.
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Rachel Hamm
Director, Marketing And Sponsorships At Protective LifeGreater Birmingham, Alabama Area1protective.com -
Rachel Hamm
Atlanta, Ga3arbys.com, arbys.com, kochind.com1 +161067XXXXX
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3yahoo.com, walmartlabs.com, walmart.com
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