• Greeted and accommodated guests, building positive experience from first interaction.• Exercised focus and concentration to keep track of tables and remember orders.• Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.• Delivered customer checks and securely processed credit card or cash payments.• Prioritized multiple tasks in dynamic environment and stayed calm and composed.• Memorized frequent customer preferences to build relationships and loyalty.• Listened to customer concerns and complaints and quickly rectified issues.

• Checked visitors in and directed or escorted to appropriate departments and personnel.• Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.• Maintained detailed and accurate records of visitor requests and of calls received.• Assisted with clerical or technical tasks, driving operations during staff absences.• Completed insurance and other claim forms.• Scheduled tests and procedures for patients based on physician orders.• Prepared activity reports to inform management of status and implementation plans of programs, services and quality initiatives.