Rachel Smith Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Auckland, New Zealand

In this role I communicated and coordinated upcoming content releases and microtransactions with Sony, Microsoft, Kakao, Tencent, and Nexus representatives. I also collaborated directly with members of the community to assist in third party tool development.

Auckland, New Zealand

This role provided me with an opportunity to grow my professional skillset, as a large part of my responsibilities are communicating and coordinating with Sony, Microsoft, Kakao, Tencent, and Nexus representatives in different time zones. I was responsible for building internal realms, recognising any problems that may arise, and directing these issues to the appropriate person from amongst hundreds of staff to resolve these issues. Naturally this requires excellent time management, organisation, and communication.

Auckland, New Zealand

Creating microtransactions has been my favourite task in my current role, as it allows me to combine creativity and organisation, two great loves of mine. In this role I was responsible for communicating with every member of staff, from our founding directors to our newest hire in any department. Of course it comes with a great responsibility as well, as my work is directly accountable for the continued success of the company; the purchase of entirely optional and cosmetic microtransactions funds our staff wages, operating costs, free events, new hardware and servers worldwide, and the continued development of Path of Exile, Path of Exile 2, and other internal developments.

Auckland, New Zealand

The Quality Assurance role was an excellent opportunity to further develop my knowledge of how Grinding Gear Games operates on a developmental level. I gained a thorough understanding of internal issue management tools, and was able to quickly and easily review multiple projects and issues within those projects. Within this role I naturally gravitated towards responsibilities that tied in with what appeals to me, that is to say, schedules, spreadsheets, and general organisation in areas that required optimisation.

Auckland, New Zealand

In this role I drew upon the knowledge about the company that I gained within the Customer Support role, and was able to create new policies as needed that were in-line with the company ethos, while remaining consistent with existing policies. I also balanced the needs and wants of the staff I worked with, scheduling, training, hiring, and onboarding as necessary while maintaining a high level of team morale.

Auckland, New Zealand

Within this role I gained a thorough understanding of Grinding Gear Games, including the ethos of the company, the appropriate level of involvement with the community, and how each department within the company operated and was responsible for.While in this role, I quickly distinguished myself as a high performing member of the team. For each task the department was responsible for completing, I practiced, questioned, and performed until I had it mastered. Every performance review I received was excellent, and I quickly began taking on additional responsibility by completing tasks that were not required, in addition to inviting further responsibilities that were outside of this role.

Bachelor Of Arts - Ba, English Literature (British And Commonwealth)

Majored in English Literature. Minored in History and Classical Studies.

Bachelor Of Arts - Ba, History

Majored in English Literature. Minored in History and Classical Studies.