Rachel Smith 🚀🏳️‍🌈 Email & Phone Number

Tampa, Florida

● Batch Payment Champion (specialized product support and development, cross team communication)● Assisted in product development alongside the US Business team lead and product management teams● Maintained relationships with Business customers while providing support in escalated financial situations, provided support to high value customers● Provided mentoring to new joiners, assisted in training programs● Assisted in on-boarding new business customers through personal contact● Developed a relationship with Verification team to provide seamless service tobusiness customers

Lakeland, Florida Area

This role is equal parts independent work and collaborative team approach. Transition Specialists are responsible for migrating academic content from source material into the Acalog ACMS system and doing so under the guidance and specifications provided by the Project Manager and Implementation Consultant. - Identify various types of academic content and copy/paste it into appropriate areas withinAcalog- Creation and validation of specified client deliverables- Review all work for accuracy and completion- Document and maintain running list of perceived content issues- Report any content or structure issues to the Project Manager and ImplementationConsultant

Riverview, Florida

Customer Care Professionals provide inbound telephone support that pertains to billing, repair, service and entertainment enhancement inquires with focus on areas of specialization such as Residential, Technical Support, and Sales.

Assist in daily confections making, Communication with management, Assisting in the fulfilment of production goals, Operating light baking/confectionary equipment, Quality Control, Maintaining a clean work environment, Compliance with health and safety standards, Strong customer service requirements

Tampa/St. Petersburg, Florida Area

Providing one call resolution to high value (heavy spend) customers by educating cardholders about multiple rewards programs. Handling inbound call queue efficiently. Assisting customers with general credit card and banking information. Advanced data entry required. Account retention and collections. Assisting customers with rewards related activities such as purchasing vacation packages. Developing and maintaining customer relationships by providing outbound call assistance and excellent customer service experience. Providing technical assistance to customers including online troubleshooting, username retrieval, online orders, and online banking assistance. Ensure compliance to federal laws and regulations including ADA, Anti-Money Laundering, Serivcemembers Civil Relief Act, UDAAP, and adherence to Capital One privacy procedures and policies.

Monitor process and ensure optimal level of customer services to all financial requirements. Coordinate with clients and negotiate on all payment settlements for same. Monitor all outstanding dues and perform appropriate collections on same. Manage all customer issues and ensure appropriate resolution for same. Develop and maintain effective and cooperative relations with all clients and employees. Administer all financial processes and develop ways to increase production and quality of services. Ensure compliance to T-Mobile policy for all account credits. Operate and manage billing disputes and price rates. Enhance the completion of training to keep in touch with changes in policy. Communicate with customers and deliver authentic information on products/services.

Lakeland, Florida

Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems. Built long-term customer relationships and advised customers on purchases and promotions. Asked open-ended questions to assess customer needs. Learned, referenced, and applied product knowledge information.

Lakeland, Florida Area

Described product to customers and accurately explained details and care of merchandise. Earned management trust by serving as key holder, responsibly opening and closing store. Answered product questions with up-to-date knowledge of sales and store promotions. Developed reputation as an efficient service provider with high levels of accuracy. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Routinely answered customer questions regarding merchandise and pricing. Achieved sales goals and service performance requirements through new customer sales.

Bachelor Of Applied Science - Basc, Business And Organizational Leadership With A Concentration In Leadership And Change

Demonstrate collaborative skills in team settings to plan and accomplish complex business tasks. Devise a professional growth strategy.

Associate Of Science - As, Computer Programming And Analysis

Analyze technical problems as related to customer requirements. Design a logical plan for the development of a software solution..