- Oversee website, blog, and social media platforms, ensuring consistent brand messaging and user engagement.- Develop and execute digital marketing strategies that align with business goals, including content marketing, SEO, SEM, social media, email marketing, and paid advertising.- Create and execute a comprehensive social media strategy aligned with business goals, focusing on driving brand awareness, engagement, and customer loyalty.- Oversee and curate content for all social media accounts, including Facebook, Instagram, and TikTok.- Create engaging, high-quality posts, videos, and graphics that resonate with the target audience.- Track and respond to customer inquiries, comments, and messages in a timely and professional manner, fostering a positive online community and reputation.- Use analytics tools to measure the performance of social media campaigns, identifying areas for improvement and optimization.- Handle any negative or sensitive issues on social media with professionalism and in alignment with company guidelines.- Plan and maintain a consistent social media posting schedule, ensuring that all content is posted at optimal times for audience engagement.- Monitor online conversations related to the brand, competitors, and industry trends, providing insights and feedback for the company.- Keep up with the latest trends in our market and target audience ensuring the company stays competitive and innovative in its approach.- Develop SEO strategies to improve organic search rankings and drive inbound traffic.

Coordinate all residency program activities including, but not limited to, orientation, wellness events, and graduation. Administer and coordinate the entire recruitment process. Independently provides complete administrative support for residency program and to the Program Director. Serve as a liaison between residents and fellows and programs at affiliated hospitals, applicable medical boards, ACGME, AAN, AMA and other certifying agencies. Organize and prepare program for the accreditation site visit by preparing reports, files, licenses, etc. Coordinate and implement social media posts and manage residency and fellowship website.

Handled and optimized sales for services such as the Paddlewheeler Creole Queen, Jean Lafitte Swamp Tours, Hop On Hop Off, and Airport Shuttle. Successfully implemented strategies for sales agents to upsell tours and services.Along with the Director of Marketing, spearheaded the planning, creating, and onboarding of a new web-based booking system and lead the training process for all employees.

Managed social media pages for BigEasy.com, Creole Queen, Jean Lafitte Swamp Tours, and Riverboat Louis Armstrong. Created content and a consistent social media strategy as well as published blog posts across all company websites with relevant information for tourists.Managed inventory for all tours on the company booking website as well as third-party booking sites such as Tripshock, Expedia, Groupon, etc.

Managed ticket sales of the Creole Queen ticket booth, came up with SMART goals for staff to increase revnue. Was responsible for training employees on services, booking system, and how to upsell our products.

Assisted visitors with ticket sales, questions, and created itineraries for their trip to New Orleans.

Spearheaded the first-ever Crawfish for Cancer event in New Orleans. Gained networking relationships with local sponsors and vendors, secured donations for a silent auction and assisted in the marketing of the event with the organization.

Managed all social media platforms, wrote press releases, and created and maintained relationships with local media outlets.