Rachel West Email & Phone Number

Columbus, Ohio, United States

As a convention assistant/handler, I work closely with talent and convention promoters to ensure a positive experience. I perform cash handling, customer service, and ensure the guest's schedule flows well by keeping smooth transitions between the various arranged events throughout the convention.

Franklin Park Conservatory

• Perform weekly transaction reconciliation for Admission, Cafe, Gift Shop, and Events sales in Counterpoint, Square, and Outbound systems. Complete and distribute weekly sales report to staff. • Enter Accounts Payable invoices and process weekly A/P checks and staff expense reimbursements. Prepare and process annual 1099 statements to vendors and IRS.• Enter Accounts Receivable invoices and A/R payment applications.• Record financial transactions (recurring and one-time) in Microsoft Dynamics SL, including revenue and receivables from weekly transactions, bank deposits, and event activities.• Monthly analysis of various accounts for accurate balances. • Input and reconcile monthly credit card account activity.• Maintain petty cash fund.• Assist with month-end/year-end closing and annual audit.

New Albany, Ohio

As the Residential Accounts Receivable Coordinator, I processed rent payments for over 1,100 units in 3 different states. I provided customer service to tenants with billing-related questions. Each month, I created the rent charges and produced billing invoices to be sent to tenants, reviewed outstanding charges to determine late fee charges and contacted past-due tenants, as well as worked with Lease Administration, Property Managers, and Legal Services to make adjustments to accounts as needed.

Multiple Cities

• Provided on-site event support to vendors, exhibitors, facility staff, special guests, and attendees during conventions• Skills: Customer Service, Event Management, Time Management, Communication

Greater Los Angeles Area

• Maintained meeting, travel, and work completion deadline schedules for Sales team members• Liaison for Sales Coordinators to other departments• Coordinated special projects as introduced, including event scheduling for show floor stage and art auction • Provided on-site event support to vendors, exhibitors, facility staff, special guests, and attendees during conventions• Skills: Customer Service, Event Management, Time Management, Communication, Google Apps, Microsoft Office

Columbus, Ohio Area

• Processed mortgage loan application packages; prepared mortgage loan closing documents for execution; and serviced closed loan files; maintained updated insurance records for all applicable loan collateral• Processed payments as received and payments to outside vendors in a timely manner• Teller duties included customer service, cash handling, new accounts, safety & security • Skills: Customer Service, Loan Servicing, Time Management, Interdepartmental & External Communication, Outlook, Microsoft Office, LaserPro

Columbus, Ohio Area

• Customer service including cross-department selling and client retention through database management• Product inventory & new credit card account sales• Skills: Customer Service, Cash Handling, Client Database Management

Columbus, Ohio Area

• Maintained safety & security procedures and recurrent training as required by the FAA & company policy• Emergency preparedness for potential evacuations, medical emergencies, and other potential threats• Customer service including general conversation and in-flight sales of food/beverage & retail merchandise• Skills: Safety Management, Customer Service, Cash Handling

Columbus, Ohio Area

• Greeted customers upon arrival & directed them to appropriate areas, answered multi-line telephone/intercom system, and managed all incoming & outgoing mail distribution for 6 bank branches• Office duties included conference room scheduling, office supplies & postage meter management, faxing, copying, copier maintenance, filing, etc.• Mortgage loan application pre-processing including filing, data entry, and post-closing HUD case binder preparation• Teller duties included customer service, cash handling, new accounts, safety & security• Skills: Customer Service, Loan Servicing, Time Management, Interdepartmental & External Communication, Cash Handling, Outlook, Microsoft Office

Lake Buena Vista, Fl

• Seasonal Cast Member after completing the Disney College Program Internship• Created magical moments for Guests from all around the world by providing excellent customer service• Skills: Customer Service, Cash Handling, Food Handling

In Progress: Associate Of Applied Science Aas, Hotel, Tourism & Event Management

Part time student

Undeclared, General Studies

Undeclared, General Studies

Activities and Societies: Founding member of Northeastern State University Social Dance Society

High School Diploma

Activities and Societies: Tiger Pride Marching Band, Drill Team, Academic Team