Rachel Z. Email & Phone Number

Israel

Manage, lead, and mentor a dynamic global team of 13 instructional designers to developengaging training programs aligned with the organization's goals for SAAS and AI products.Collaborate with various departments to identify training needs and develop customizedblended self-paced online and ILT training for all levels and roles.Assess the effectiveness of training programs and make the necessary adjustments tooptimize outcomes.Foster a collaborative environment within the global team, ensuring the successfulachievement of projects and group objectives.

Collaborated with stakeholders to define project scope and objectives, ensuring technical feasibility, monitoring project progress, and maintaining timeliness, budget adherence, and scope alignment.Established training strategies, cultivated a culture of growth and learning, and conducted a Service Mindset workshop for 5,000 Support Engineers, focusing on leadership and development.

Austria

Led and coordinated a global learning strategy, roadmap, and vision following international organizational training needs assessment. Collaborated with relevant stakeholders and leadership to oversee a global-scale onboarding program, KPI-based performance tracking, and quality management, fostering continuous people growth. Matrix managed collaborative projects' Documentation, Customer Success, and Support departments. Utilized instructional design methodologies to select appropriate assessment and instructional methods and tools, l such as Adobe Creative Suite, Articulate 360, and Camtasia, and facilitated the LMS.

Tel Aviv Area, Israel

As Training Manager:Established a globally scaled training department, owning the global hiring and leading team mentoring and coaching. Partnered with senior leadership to identify learning needs, manage training development, and supervise technical and business learning programs. Led sales and retention workshops, focusing on customer retention, sales strategy, and best practices. Developed and delivered compliance training on Anti-Harassment, Workplace Safety, Workplace Violence, Diversity, Information Security, and HR Law.As CRM Project Manager:Defined product features, specified use cases, and wrote mockups to tailor the systems to client needs, ensured requirement changes, and reviewed deployment plans.Maintained client relationships while leading product changes and training.

Israel

Collaborated with SMEs to customize the training programs, ensuring alignment with organizational goals and driving performance improvements.Identified relevant learning needs and developed all training materials, including tutorials, manuals, and quick user guides.

Tel Aviv Area, Israel

Acted as a key business partner achieved and implemented advanced project management methodologies, quality assurance, and budget management. Led agile cross-departments and sought out new approaches and practices to improve business objectives and customer service, as part of global change in the company's IT department.

Tel Aviv Area, Israel

Managed and led the pilot project in India. Led training work streams, including developing training plans to align with timeframes, budgets, scheduling, and resources. I developed a Microsoft Exchange training workshop for IT managers in Israel, Europe, and India.Developed training materials and conducted personal and group training for end-users and IT professionals in Israel and abroad.

Tel Aviv Area, Israel

Bank Leumi- Managed the project from the pre-sale phase, defined the goals and timeline, developed and owned project management deliverables, including reports, work plans, and resource requirements to client satisfaction.Wrote all training manuals and developed all learning materials for the training and implementation teams.