Rachel O'Connell Email & Phone Number

Houston, Texas, United States

- Lead the digital transformation initiative for Harris County's procurement process, driving efficiency and enhancing service delivery to better meet the needs of residents and stakeholders.- Manage multiple technical assistance and project management initiatives within the Office of County Administration overseeing project kickoff, assessment, implementation, and performance tracking to ensure timely and impactful solutions.-Collaborate with cross-functional teams and department leadership to identify needs, develop action plans, and leverage resources, resulting in improved project outcomes and stakeholder satisfaction.

Houston, Texas, United States

- Spearheaded developing and implementing innovative civic technology and program design solutions for government agencies and community organizations, driving enhanced service delivery and community engagement.- Facilitated dynamic human-centered design workshops and usability testing sessions, leveraging participant feedback and insights to inform product iterations and drive continuous improvement.- Monitored and evaluated program interventions through comprehensive data analysis and dashboard creation, delivering evidence-based insights that informed strategic program adjustments and optimized resource allocation.- Developed and presented performance reports and executive summaries, effectively translating complex data findings into actionable recommendations for key stakeholders and senior management.- Led multiple programs, including: * Houston-Harris ERAP: Distributed over $380M in rental assistance. * El Paso ERAP: Distributed $20M in rental assistance. * Fort Bend LINC: Integrated homelessness diversion programs. * Rupani Foundation Youth Mental Health Program: Directed an $80M budget to connect youth with essential mental health resources. * Harris County JP Court Eviction Diversion Program: Conducted outreach to assist 3,982 individuals facing eviction.

Houston, Texas, United States

- Managed a caseload of 30 refugee students in 11th and 12th grades, implementing strategic initiatives to promote post-secondary opportunities and leveraging data-driven insights to enhance educational access.- Directed the design and implementation of a community program focused on supporting refugee youth, utilizing a comprehensive college enrollment curriculum and strategic partnerships with educational and community organizations.- Oversaw program management processes, including budgeting, goal setting, and performance metrics (KPIs), ensuring data alignment with organizational objectives and strategic outcomes.- Achieved a 116% increase in scholarship outcomes by employing technology solutions to optimize project goals and streamline implementation processes, resulting in enhanced data management and reporting.

Greater Philadelphia Area

- Supervised and led a team of 137 students in the Graduate School Mentoring Initiative, driving strategies to promote graduate school enrollment among first-generation, low-income college students.- Utilized data analysis to develop and facilitate workshops focused on best practices for student success and graduate school admissions, enhancing educational outcomes.- Managed the allocation of funds and operational logistics for the International Initiative Research Scholarship, demonstrating strong project management skills and ensuring efficient resource utilization.- Spearheaded the strategy to digitize the Pre-First Year Program (PfP) curriculum, successfully transitioning traditional classroom materials to an interactive online platform, and leveraging technology for enhanced learning experiences.- Forged strategic partnerships with campus leaders, faculty, and the PENNCAP Faculty Board to implement high-quality research development strategies for international initiatives, showcasing leadership in collaborative environments.

Dobbs Ferry, Ny

- Managed daily operations for the Archive Department, overseeing 30 collections of 175 years of historical database research.- Utilized a customized database software platform to digitize 3,000 photos, ensuring accurate management of collection records and assisting researchers with their projects.- Collaborated with Masters School students to build and document historical data for a winter enrollment course focused on school history, fostering educational engagement and resource development.

Greater New York City Area

- Executed data entry and system updates in Raiser’s Edge, contributing to the successful management of donor information and enhancing fundraising strategies.- Led the planning and preparation of a photo exhibition for the Alumni Reunion, demonstrating project management skills and attention to detail throughout the event.- Collaborated with the Advancement team to track and organize sensitive donor data, ensuring accuracy and efficiency in support of donor relations initiatives.

Master Of Science - Ms, 3.9 Gpa

Activities and Societies: GA position: Coordinator of Graduate mentorship at PENNCAP;Admissions Ambassador for University of Pennsylvania.

Bachelor Of Arts - Ba, 3.7 Cum. Gpa

Activities and Societies: Cum Laude Honors, Accelerated Graduation Track; Undergraduate College Fellowship; Teacher's Assistant for HDV.