Responsible for managing digital content and marketing tasks, including Airtable database management and organization, social media content editing, Softr website management, blog image editing, and email campaigns. Additionally, I lead project management efforts and handle ad hoc tasks as needed. This role demands attention to detail, technical proficiency, creativity, and strong project management skills to excel in a dynamic environment.

As part of my responsibilities, I am accountable for managing an Amazon Seller account, overseeing orders, inventory, reports, and customer support. Additionally, I manage websites through Kajabi and WordPress, ensuring their functionality and content are up-to-date. I schedule email campaigns, edit and upload blog posts, and manage social media and email accounts. My proficiency in utilizing these platforms enables me to streamline and optimize digital marketing efforts to improve engagement and conversion rates.

Team Leader, February 2018 – July 2020As a team leader, I monitored team members' performance, developed and implemented strategies to help them reach their targets, provided encouragement and motivation, and conducted team meetings to update members on the team's status and best practices.Achievements:Received the Best Team Leader award for the month of August 2019Earned Top FCR7 for the month of September 2019Led the Top Team of the Month for September 2019Subject Matter Expert, January 2017 – February 2018As a subject matter expert, I communicated product expertise to team members, ensured the accuracy of coaching and training for new hires, and resolved complex issues escalated to the team lead.Achievements:Received the Top Productivity Award for December 2017 - February 2018Earned the Best SME award for the month of November 2017 and January 2018Customer Retention Specialist, August 2015 – January 2017As the pioneer of the first retention team for FOXTEL from Telstra, I was responsible for retaining customers and increasing customer loyalty. I often devised quick solutions to issues presented by customers to ensure they were well taken care of.Customer Service Specialist, June 2013 – August 2015As a customer service specialist, I responded to customer queries via phone in a timely and accurate manner. I identified customer needs, provided product and service information, and helped customers use specific features.

Customer Service SpecialistAs a Customer Service Specialist, my primary responsibility was to respond to customers' queries regarding publishing through various channels such as phone, online chat, and email. I ensured that I provided accurate and timely information to customers, resolving their concerns promptly and professionally. Additionally, I maintained a high level of customer satisfaction by delivering excellent customer service and following up with customers to ensure that their concerns were fully resolved.

Inbound Sales SpecialistAs an Inbound Sales Specialist, my primary responsibility was to book flights, hotel accommodations, and car rentals for customers. I provided expert recommendations to ensure that customers enjoyed a hassle-free travel experience. Through my excellent communication skills and attention to detail, I worked with customers to understand their preferences and travel needs, offering tailored recommendations to fit their requirements. I also ensured that all bookings were accurate and confirmed, with timely follow-up to ensure customer satisfaction.

Customer Service Specialist As a Customer Service Specialist at eBay, my primary responsibility was to respond to customers' queries regarding their transactions on the platform. I assisted both sellers and buyers, providing them with accurate and timely information about their transactions. I ensured that I followed eBay's policies and procedures while handling customer queries, providing customers with the best possible solutions to their issues. Through my excellent communication skills and customer-focused approach, I built strong relationships with customers, ensuring a high level of satisfaction and loyalty.