Ryan Adams Email & Phone Number

• Full scope of responsibility for delivery of customer’s enterprise CLM application
• Direct client communication as the primary point of contact for projects
• Initiation, planning, execution, scope, change orders, risk, reporting, and team mgmt.
• Budget, forecasting, proforma, margins, payments, and partner resource agreements
• Schedule, project workflow, agile sprints, and SCRUM practices across global teams
• Close executive engagement to clearly show strategic alignment on business objectives

• Led Tableau’s Global Services Project Management Office (PMO) program
• Portfolio level management with over 100 projects delivered
• Drove revenue generation, process efficiencies, cost savings, and increased CSAT
• Created and led enterprise change management program to improve workflow
• Transformed a team from reactive, siloed habits into a cross-collaborative culture
• Integrated project management methodologies and rigor across lines of business

• Led Services programs and operations projects team with 15 project managers
• Created data-driven analytics insight, project leadership, program improvements
• Coached and trained project managers from delivery, product, ops, programs
• Managed large-scale project to align Services sales motions with customer experience

• Managed team workflow for E2E operationalization of BI products and services
• Oversight and prioritization of systems and process integration for strategy at scale
• Introduced and trained teams on agile release processes using SCRUM
• Release management responsibilities for several teams

• Managed large-scale project for CSS Nokia Customer Care integration
• Align CSS experience with Microsoft’s support strategy
• Improved customer experience by reducing time to resolution per incidence
• Generated cost savings by eliminating redundant support channels
• Implemented SEO in online support channels and new methodology
• Managed daily status of globally distributed project activities

• Owned release process of XBOX SmartGlass Video
• Ensured all internal/external teams delivered on time
• Managed, prioritized, and drove established schedules, processes, and deadlines
• Enabled cross-platform product development (iOS, Android, Windows Phone)
• Relentlessly tracked and tactfully sought resolution to a host of project obstacles
• Liaised between movie studios, 3rd party developers and Microsoft teams

• Directly responsible for program to enable MSN’s data-driven process
• Align engineering resources to media teams’ business strategy
• Increased advertising revenue and partner engagement for MSN.com
• Redesigned decision process: ROI on new features vs. engineering investment
• Core engineering organization to build functionality for global markets
• Managed up to Microsoft’s executive leadership presenting to CVP

• Managed Windows Live Developer Program for Mobile on boarding program
• Support sales, bizdev, engineering teams, and 3rd party vendor relationships
• Directly responsible for deployment processes and certification of mobile apps
• Quality assurance and brand integrity oversight for partners: Telcos, OEMs, ISVs
• Owned creation, delivery, and training for documentation and its processes
• Liaised between Microsoft’s Windows Mobile bizdev and engineering teams

Federal Way, WA

Full-time faculty member responsibilities included teaching, private sector research, writing, publication, dept. planning, public speaking and corporate training.

• Active Duty 101st Airborne Division, Fort Campbell, Kentucky
• Persian Gulf War Veteran
• National Defense Service Medal
• Southwest Asia Service Medal

M.A., English Literary Theory And Rhetoric

B.A., Liberal Arts And Sciences