Igor Radchenko Email & Phone Number

Prague, Czechia

Kyiv, Kharkiv, Prague

IT team management within the country, including support for global standards and being part of a Global Company's IT team.Responsible for the delivery of all IT/IS Services (Infrastructure/datacenter/cloud and applications, support and cyber security, development and SAP consult management) within the BU/Country;Building and coordinating changes within the associations of companies within the framework of IT infrastructure, systems and management incl. project management, maintaining project metrics and project backlog, ensuring the project goes to success;Regular interaction with BU/Country leadership and end-users to understand priorities, report progress, communicate and implement IT policies and processes, etc.;Budgets management with a focus on continuous optimization using modern methods and systems;Management IT/IS Delivery team to receive overview of BAU services and also with project teams to understand status of projects on-going or planned for the BU/Country/EuropeSet priorities and steer direction of IT/IS Delivery and support teams;In-depth support of the IT function, including elements of the production cycle, which allows to make improvements to the business support production model incl. business service activities,

Ukraine

Plan, organization and control of IBS (IT & Business services) and CSM (customer service management) departments' worksKPI and SLA performance's control on the department's and company's levelsLead and coordination of local and Europe Zone's IT projectsBusiness trainings' conductionCustomer satisfaction's process management for Europe zoneCoordination of the IBS Excellence program for IBS Ukraine and Russia (for more than 600 employees)Develop and manage of local target strategy for staff (about 600 employees)IBS Service Delivery pillar managing on the local levelParticipation in the conclusion of contracts with mobile/internet services' providers (e.g. Vodafone, Orange)Support of contingency plan

Ukraine

Russian and Ukraine mobile phone user’s supportDefinition of a technical profile for the new positionsAssess the current position in the company for compliance with technical professionsPreparation of analytical informationReportingIT IBS Project management (Lean, PDCA method)

Ukraine

Coordination and control of Sales/Service departmentKPI executionPayment managementIT System testing, development and improvementAnalysis of the requests, claims managementMarketing activities' development and implementation for market share's extentionDaily/Weekly/Monthly reporting

Ukraine

Negotiating with potential clients of the CompanyOrganization of the marketing eventsExecution of sales plan and main Company's KPIsPrimary documentation management

Business Management

Master'S Degree, Information Management Systems And Technology In The Economy, 10 (12 Point Rating Scale)

Activities and Societies: IT Analytic Project management Economic Control and system IT project C# C++ Java php, html, css