I'm responsible for leading the team of Customer Success managers, coordinating daily cooperation with the Technical support team to make sure that client promises are met and that the highest quality service is delivered to clients. Ensuring client satisfaction by setting high standards of providing service and support, while improving internal processes to increase efficiency is one of my main responsibilities. Other than that, I am responsible for maintaining a client base, growing revenue by implementing upsell strategies, setting targets, and coaching team members.

As a Senior Operations Manager in SaaS scale up, I'm responsible for managing multiple sectors: People Operations, Project Management, and Customer Success.Managing the People Ops team, building and maintaining company culture, creating people-related processes, conducting full cycle recruitment, and acting in accordance with employment law are some of my responsibilities in the People Operations area.When it comes to Customer Success I'm responsible for coordinating the team of Customer Success managers, translating business strategy into Success team initiatives, overseeing daily operations, and coaching team members. .As a Project Manager, I manage different kinds of projects, with a special focus on Media Development programs supported by smartocto and non-profit organizations. Besides these types of projects, I've successfully implemented internal projects focused on cross-team collaboration and increase of efficiency.

As a Head of People Operations, I was responsible for building the People Ops sector from scratch. This entailed establishing a variety of people-related processes that were implemented to support company growth. In a period of 2 years company grew from 12 to 50 employees and my job was to facilitate that growth and make sure that company culture was not negatively influenced by big changes. In this period I have successfully: - Nurtured company culture by implementing a variety of people-first initiatives - Implemented a recruitment system based on a Competency-Based Model- Implemented Onboarding Processes - Implemented Performance Management System- Introduced HRIS- Build a compensation and benefits system- Established and managed all legal employment-related processes and documentation

Njuz.net is a satirical news portal in Serbia operated by a small team of journalists and creative writers. In this highly creative team, I was responsible for Marketing and Sales activities to ensure company profitability and uninterrupted operations.My main focuses were:- Building and maintaining a network of clients in the advertising sector - Full-cycle sales process, from sourcing clients to concluding and executing contracts- Developing new media products- Creating advertising content and managing the ads platformBesides the commercial part of the work, I lead multiple non-profit organization projects focused on anti-censorship, media monitoring, media literacy and empowering of media pluralism.

Managing social platforms for magazines such as: Cosmopolitan, Elle, Men's Health, National Geographic, Sensa and others.