Technical Assistant
Current• Assisted in installing, configuring, and maintaining various software applications and hardware components across multiple departments, resulting in improved productivity and efficiency.• Conducted thorough testing and troubleshooting of network systems, identifying and resolving technical issues promptly and effectively, ensuring minimal downtime and maximum system uptime.• Provided comprehensive technical support to end-users, addressing and resolving a wide range of hardware and software issues, resulting in increased user satisfaction and productivity.• Created and maintained documentation of technical procedures, ensuring that all relevant information was up-to-date and easily accessible to team members, resulting in improved knowledge sharing and collaboration within the department.• Coordinate second-and third-line technical support with internal teams and communicate status/progress to our clients.
