Radu Baltac Email & Phone Number

Sibiu, Romania

Sibiu, Romania

Sibiu County, Romania

my previous responsibilities +Responsible for 2 Stefanini sites, 350 people in total and multiple projects.Oversee and manage Service Desk Managers, Team Leaders and a small infrastructure team.

Sibiu County, Romania

• Cost Efficiency Management- control the financial achievements and KPIs for projects owned;- identify means of increasing occupancy per project;- control and reduce delivery costs for each project;- project.
• Service Level Management:- maintain the SLAs and KPIs on the agreed contractual level per project through daily, weekly, monthly monitoring and trending;- ensure that all service levels are fit for purpose and can be.
• People Management:- coach and mentor Team Leads and Specialists;- review talent and potential within the project teams together with TLs and HR;- ensure correct floor management is in place;- conduct regular monthly.
• Client interfacing:- participate in weekly and monthly client meetings and present the operational achievements;- participate in governance meetings when required;- take ownership of client visits (deliver the site and.

Bucharest, Romania

 Achieve monthly SLA Leading a team of 30 technical support specialists Planning the financial aspects of the project Career development planning for the team members Monitoring and creating individual goal plans for the team members Constantly improving the service quality by implementing newprocedures Plus all my previous job responsibilities I.

Bucharest

 Active monitoring of our customers’ IT infrastructures (servers, networkdevices, applications); Achieve monthly SLA Running weekly and monthly reports on the team and agentsperformance Participating on weekly/daily conference calls/meeting with the accountleadership team Analyzing and documenting missed SLA’s using “Root Cause Analysis”approach.

Bucharest, Romania

Answer incoming calls and log all customer questions and issuesaccurately and efficiently into ticketing system; Troubleshoot hardware, software and network related issues; Provide restorative or maintenance actions to resolve end-userissues; Assist with special project work as needed; Escalate problems to the next level of support when necessary;.

Bachelor'S Degree, Law

Highschool Diploma, Mathematics And Computer Science