Team Leadership: Lead a dynamic team of fitness instructors, personal trainers, and support staff to ensure a cohesive and motivated environment. Foster a culture of excellence, collaboration, and continuous improvement.Operations Management: Oversee the day-to-day operations of the fitness center, including facility maintenance, equipment upkeep, and cleanliness. Implement efficient scheduling and resource allocation for optimal performance.Equipment Maintenance: Monitor the condition of fitness equipment, ensuring regular maintenance and prompt resolution of any technical issues. Collaborate with vendors for equipment upgrades and replacements.Performance Metrics: Establish key performance indicators (KPIs) to measure the success of fitness programs and overall center performance. Analyze data to make informed decisions for continuous improvement.Member Engagement: Build strong relationships with members, addressing their fitness goals, providing guidance, and soliciting feedback. Implement initiatives to enhance member satisfaction and retention.Training and Development: Conduct regular training sessions for fitness staff to enhance their skills and knowledge. Keep the team informed about industry best practices and emerging fitness trends.Marketing and Promotion: Collaborate with the marketing team to create and implement strategies for promoting fitness programs, special events, and membership incentives. Actively engage in community outreach to attract new members.Event Coordination: Plan and coordinate fitness-related events, challenges, and workshops. Ensure seamless execution, promoting community engagement and a sense of camaraderie among members.

- Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers- Manage the dispatch of contract carriers and resolve issues.-Establishes and assures safe and compliant work environment with a target of minimizing Incidents.- Identify areas of improvement to improve operational safety and efficiencies.- Train and develop contract carriers, dispatchers to meet and exceed customer expectations.- Develop and mentor staff; provide guidance to achieve goals and create a culture of accountability and continuous improvement.- Drive performance of the warehouse team to achieve and exceed financial targets through quality, cost efficiency and productivity.- Use established key performance indicators (and develop additional KPI’s if needed) to drive change and visibility to the team and leadership; track, trend, and monitor routinely with active data analysis to target and drive results.- Carry out managerial responsibilities in accordance with company policies and applicable laws, including interviewing, hiring and training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems

● Oversaw day to day warehouse operations and fast-moving inventory across the U.S. West Coast ● Led and mentored over fifty warehouse and field operations team leaders. People management responsibilities included hiring, training, performance appraisal, identifying areas of improvement, planning and goal setting to meet and exceed company goals.● Led regional safety incident response, including facilitating weekly incident meetings, root cause incident analysis, remediating or resolving any issues.● Maintained safety culture and built strong relationships with field leadership teams by conducting weekly meetings and identifying improvement opportunities. Delivered safety trainings in line with OSHA regulations.● Conduct audits across ten warehouses and over 20 third-party logistics (3PL) providers in the region, based on SOPs and data analysis with a focus on continuous improvement.● Regularly visited sites throughout the region to address safety concerns, build coaching and improvement plans and deliver training and SOPs to achieve and exceed region goals. ● Managed Powered Industrial Truck (forklift) operations program which included certifying team members on operations, training and testing operators, monitoring safety and managing incident response.● Improved and streamlined processes using Six Sigma and Lean methodologies. Analyzed trends using operations dashboards and metrics.● Developed and launched Standard Operation Procedures (SOPs), adherence to best practices and companywide trainings on key aspects of operational performance.● Monitored the learning experience of participants while maintaining a culture of continual improvement to support operational excellence.● Assisted with opening and relocating new warehouses across the region, as well as critical situations.● Served on the emergency response management team making critical decisions.

Assist the Field Operations manager in the overall operations.Responsible for on-boarding, training, coaching, and developing Team Members - including presentation skills and delivery techniques, as well as ongoing development of the team.Assist in planning, prioritizing and communicating shift directives to ensure efficiency, accuracy and quality objectives are met.Serve as Leader on Duty ensuring the day-to-day tasks and projects are completed by the team efficiently and safely and that all member concerns are addressed.Maintain high accuracy with operational procedures.Promoting a safe work environment and build a strong safety culture. Solving day to day operation challenges and lead the team to meet or exceed KPI’s and company goals.Serve as Peloton product expert and brand ambassador.Conduct interviews and assess talent to create a diverse and successful team.Use systems to analyze reporting and work with management teams to implement solutions to close gaps.

• Enters employer contribution reports and balances bank statements. • Communicates with employers on various issues including discrepancies in reports and late charges. • Prepares various reports relating to employer contributions.• Responsible for data entry and monthly balancing of employer contributions balance to bank batches.• Balances daily deposit including comparing data entered with source documents. • Sorts and transfers member self-payments to the contribution balancing logs and rebalances monthly deposit totals. • Reviews and prepares monthly delinquency reports.• Reviews monthly benefit statements for contribution accuracy. • Reviews and approves mailing of monthly pre-bills to contractors. • Reviews and mails discrepancy notices, follows-up on discrepancy notices. • Prepares and refers unpaid variance to legal team. • Enter debit/credit entries discovered during payroll audits. • Conducts conversion calculations and enters all incoming and outgoing reciprocity checks.• Responds to customer needs and ensures customer satisfaction.

• Provided account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, answering questions in person or on telephone; referring to other bank services.• Recorded transactions by logging cashier's checks, and other special services; preparing currency transaction reports.• Cross-sold bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative.• Completed special requests by closing accounts; taking orders for checks; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures.

• Followed sales techniques to maximize revenue. Utilized bilingual proficiency in English and Arabic to improve customer experience. • Processed all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. • Verified availability of room type and rate. • Explained guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. • Answered questions about property facilities/services and room accommodations.• Inputted and accessed data in reservation system. • Indicated special room reservation types (complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. • Followed proper escalation procedures when addressing guest concerns.

• Organized, confirmed, processed, and conducted all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secured payment; verified and adjusted billing. • Sold additional services by recognizing opportunities to up-sell accounts. Utilized bilingual proficiency in English and Arabic. • Activated and filed room keys. Processed all guest requests and relay messages. • Identified and explained room features to guests; supplied guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. • Ensured that any outstanding requests or problems from the previous day receive priority and were resolved. • Reviewed daily reports/logs. Completed designated cashier and closing reports in the computer system.• Responsible for counting cash drawer at the beginning and end of shift; secured bank. Processed all payment types, adjusted vouchers, pay-outs, correction vouchers, and miscellaneous charges; provided change. Notified Loss Prevention/Security of any guest reports of theft.