Rae Lovell Email & Phone Number

Denver, Colorado, United States

- Supervising a team of Account Managers and helping to direct their client strategies. - We focus on comprehensive marketing strategies and maintaining the best possible client experience. - Working directly with clients and the marketing team to implement marketing strategies that are consistent with industry standards. This includes analyzing and reporting data, overseeing programming and graphic design projects, monitoring budgets, attending in-house strategic meetings and more. - Conducting daily tasks while maintaining client communication through video, phone and email. - Managing projects by multi-tasking and organizing tasks for the team. Account Management Duties as well as:- Schedule Marketing Team Tasks- Manage 5 direct reports- Create a strategic plan for client growth- Train direct reports how to develop and maintain client relationships and marketing strategies- Report directly to CEO to keep them up to date with client relations

United States

- Review Budgets- Communicate with Clients- Documentation of Client Meetings- Update Marketing Management Task Lists- Manage Assets- Assist in Marketing Team Projects- Use online tools to track, monitor and increase website traffic, search rankings, and ultimately sales for multiple clients- Identify, research and assist in implementing strategies for increasing site traffic through organic search listings- Analyze website strategies and translate qualitative or anecdotal data into recommendations and tactics- Arrange meetings and report program performance to clients; provide recommendations and results for improvement and new programs.- Write & edit website copy- Participate in weekly team meetings- Other duties as assigned

England

- Create and maintain web and social media pages for 100 FSS Marketing- Brainstorm innovative ideas for the official website- Brainstorm creative ways to increase engagement for base events- Create, edit, and publish content for virtual events- Create and manage a weekly email newsletter- Write articles for the official base magazine - Edit copy for official base magazine - Managed a new project creating a 53 page sub section, detailing in-depth research from multiple departments compiled into a UX driven step-by-step guide- Create new webpage designs using Joomla CMS- Redesign existing webpages to enhance usability and follow trends- Apply system updates to existing pages using Joomla CMS- Implement SEO practices to bring the newly created web page (started February 2020) to the first-page search return, greatly increasing visibility by October 2020- Maintain SEO practices to ensure longevity of website relevance- Create written copy and digital designs for social media and website use- Compile information from multiple team leaders to create base-wide announcements- Compile and interpret analytics using Google Analytics, Facebook Developer, and Survey and Email Marketing services- Advise social media strategy- Create graphic designs using the Adobe Suite and Canva - Work alongside graphic designers and magazine editor- Maintained great working relationship with off-site website developer

England

- Created and maintained web and social media pages and designed advertisements for RAF Lakenheath’s 48 Force Support Squadron.- Managed website information- Maintained online calendar events, assuring accuracy and updating as needed- Created new pages, streamlining information- Redesigned existing pages, then created and replaced others to enhance usability- Onboarded and trained existing team members on basics for website use- Gained new skills by building and maintaining a good relationship with the website developer, saving the office money and wait time in hours that were previously worked by the developer- Advised office wide adjustments to improve the site and its’ features- Implemented SEO (Search Engine Optimization) practices that had not previously existed on site, making them a new office standard- Increased site visibility on Google search returns and on social media- Managed social media events and images for highest clarity and impact- Advised social media launches in order to properly use SEO practices- Learned to use Adobe InDesign, Photoshop, and Illustrator and learned office standards for graphic design- Created new graphic designs without templates to advertise base wide events- Updated existing designs to advertise events and services- Made use of template softwares to quickly create new graphic designs for last minute and recurring events- Helped to organize the existing as well as the new network filing systems for the office- Communicated with Facility Managers as needed for my own and for other team members projects- Learned printing practices for a standard canon as well as a plotter for printing documents up to 30in x 40in- Learned to use cutting, folding, and lamination machines so that I may help as needed with printing responsibilities

Greater Denver Area

- Oversaw all concierge operations ensuring the client is satisfied with their amenity offering.- Managed a team of 5-10 employees. - Planned, advertised, coordinated, and purchased for resident events with budgets from $400-$1,500.- Proposed monthly marketing strategies for a budget of $35,000. - Provided exceptional Customer Service by exceeding client's expectations and needs.- Supervised team members performance providing mentoring where necessary.- Wrote training handbooks and task lists for multiple properties- Ensured the "5 Diamond Experience" by maintaining the standards set in the NFC Amenity Management Mission Statement.- Contributed to team effort by accomplishing related results as needed.- Completed new hire paperwork, payroll, and scheduling in a timely manner.- Trained team members by completing orientation, direction, and constant feedback.- Completed team member evaluations as required.- Made hiring, promotion, disciplinary, and termination recommendations to the Regional Director.- Completed daily inspections using cleaning checklists to ensure cleanliness.- Welcomed and acknowledged all guests according to NFC approved terminology.- Maintaining ownership of the process of resolving resident and guest complaints.Interact with all residents, showing genuine appreciation.- Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns.- Monitoring and securing the lobby.- Complete requests for services, such as but not limited to dry-cleaning pick-up and drop-off, pet walking, housekeeping, grocery delivery, etc.- Facilitating contractor check-ins and check-outs and cultivate relationships with the company's preferred vendors.- Follow all company policies and procedures, including the company grooming standards.- Display a positive and enthusiastic attitude by being a team-player.

Greater Denver Area

- Experience working with demanding clientele- Excellent communication skills- both oral and written- Strong Multi-tasking skills a must- Strong ability to assess a situation, show good judgment, and resolve conflicts- Attentive to details with excellent follow-through skills- Display a desire to exceed expectations with every interaction- Flexible and organized- Able to work under pressure- Dependable and detail-oriented- Basic knowledge and experience with Microsoft office products and the internet- Must be able to stand for long periods of timeProactive and productive- Strong customer service skills- Initiates innovative ways to bring value to the community- Outstanding interpersonal skills- Willing to work a flexible schedule, including evenings, weekends, holidays, consistent with the needs of the property

Greater Denver Area

- Supported the day-to-day management of client tasks- Conducted thorough research and site audits as requested- Wrote ad copy, meta data, social posts and other content - Developed social media strategies to maximize client profitability - Maintained daily PPC budget updates and made adjustments accordingly- Maintained scheduled social media posting for clients and for Revel Interactive on Twitter, Facebook, and Instagram- Created and monitored Facebook ads, specifically geared and tracked for certain impression types- Conducted regular optimization and testing to boost campaign performance- Identified new areas for growth and efficiency- Collaborated with client teams by highlighting areas of success and areas for improvement- Maintained strong partner and vendor relations- Utilized the latest in technology tools and learned and brought new tools to the team’s attention- Kept abreast of new product and technology innovations- Gained Google Adwords certification- Gained Google Analytics certification- Researched and created proposals with page by page SEO improvement recommendations

Denver, Colorado

- Highly skilled in receiving and processing all kinds of banking transactions such as verifying transactions and managing checking and savings account withdrawals and deposits- Track record of maintaining positive customer feedback by handling all transactions while keeping in compliance with all company and FDIC procedures - Assisted in managing customer accounts to help retain existing clients- Organized tasks and requests using company operating systems- Maintained a record of GL changes, collection items, and inventory as required- Successfully completed compliance and new systems training courses ahead of due dates- Exercised discretion and careful judgment in dealing with transaction problems and inquiries - Proven ability to direct consumers and customers to proper staff- Requested supervisor assistance when further guidance was necessary- Multi-tasked to complete projects for multiple supervisors- Dedicated to learning and performing well by staying detail-oriented - Exceeded sales goals each period- Excellent speaking skills and written communication skills

Greater Denver Area

- Learned and retained information about various designers- Traveled to either location, in Boulder or Denver- Used CompanyBe to manage sales and customers- Served customers of various demographics- Organized and recorded inventory- Worked as a team with coworkers- Shared knowledge about management information systems to help attract new customers and retain existing customers- Assisted in product identification and placement- Cleaned and organized the store- Worked two to three days a week and picked up extra shifts when needed

Denver, Colorado

- Learned how to use SharpSpring, a lead generation and management tool- Used Google Analytics, Adwords, and Moz to manage and improve SEO for client websites- Assisted in managing maintenance accounts to help retain existing clients- Organized tasks in multiple projects using Mavenlink, Asana, and Basecamp- Collaborated with coworkers via Slack and Google Drive- Proofread proposals to be sent to clients- Assisted in managing content on live websites through Drupal 7- Multitasked to complete projects for multiple supervisors- Shared knowledge from coursework for day to day functions such as performance evaluations, job descriptions, using Excel and morePurpose of the internship:- Assist the account management team with research, quality assurance, and site maintenance- Assist with scheduling, client documentation, time-tracking and reporting- Maintain weekly status reports- Coordinate and conduct research for project or ideas- Participate in internal meetings- Work with Project Managers to brainstorm- Sit in on client calls- Tackle additional assignments as needed- Content Entry for clients; Spreadsheets and development on behalf of E-mail subscriber campaigns- Project management support in production of Scopes of Work (SOWs) including development, editing, etc. which outlined project phases, tasks, number of hours and associated costs; and client services/project management planning.- Development of a template for Elevated Third Paid Discovery and Web Development process and ​​Case Studies ​template ​for Account Management team to complete throughout digital marketing projects which can then be handed off to the design/development teams for placement on Elevated Third site​ and/or newsletter. ​

Spring, Texas

- Used Microsoft Word, Excel, and company specific programs- Contacted customers by phone and email to update their profiles- Served frustrated customers while maintaining proper business etiquette- Organized customers and policies- Dealt with unexpected tasks and variety

Magnolia, Texas

- Assisted in managing 3-8 employees schedules and job evaluations- Analyzed and filled various needs accordingly- Communicated with and serve customers- Trained 4 employees

Magnolia, Texas

- Created a website and social media accounts, founding online sales and advertisement. - Prepared and maintained inventory log- Used Google doc programs- Handled basic functions around the store, including acting as cashier

The Woodlands, Texas

- Served customers wherever needed, including filling various positions in other departments- Organized inventory and supplies- Assisted in product identification and placement- Cleaned and organized the store

Bachelor’S Degree, Human Resources Development, Gpa: 3.05 Major Gpa: 3.5

Activities and Societies: Minor in Business Administration from Mays Business School

High School, Top Ten Percent

Activities and Societies: Theatre