Rae Walker Mba Email & Phone Number

United States

I implement a proactive approach in managing customer accounts, focusing on achieving high levels of satisfaction and meeting sales objectives. My responsibilities encompass diligent account monitoring, efficient order processing, and prompt response to customer inquiries, coupled with effective problem-solving to resolve any arising issues. I provide support to senior Customer Success Managers in handling major accounts and steering through intricate customer success strategies. I adeptly lead high-impact projects with budgets over $10 million, ensuring consistent delivery within set parameters and objectives.

United States

I facilitated comprehensive enterprise analysis sessions targeting customer success, concentrating on the delineation and development of prospective business processes. My dedication to customer success was instrumental in ensuring accurate configurations tailored to meet both business and technical requirements. Moreover, I was pivotal in nurturing the growth and development of new and junior team members, significantly contributing to their professional advancement in the industry.

United States

Oversaw a range of strategic initiatives as Digital CX Lead, successfully hitting project Key Performance Indicators (KPIs) with a 95% success rate. Championed the adoption of agile methodologies, leading to a significant 40% boost in the efficiency of project delivery. Expertly diagnosed and resolved intricate issues related to applications, operating systems, services, network connectivity, and infrastructure, crucial for the seamless operation of Coinbase client accounts.

United States

Oversaw financial portfolio management and analysis to ensure that it met strategic goals and supported operational excellence.Developed cross-functional alliances to promote successful operations and data-driven decision-making.Coordinated information strategy meetings with executives in the corporate world, offering creative answers to challenging problems.Tracked trends and generated informative reports using financial analytics, which had an impact on organizational strategy.Provided strategic planning advice and made a contribution, which promoted increased efficiency and operational enhancements.Oversaw the adoption of improved data management procedures, which significantly increased team productivity and information accuracy.

United States

Guided and mentored new team members, enhancing account resolution efficiency by 30%. Led a customer support team to elevate service quality, achieving a significant 10% increase in customer retention. Innovated and executed new customer success strategies, boosting team productivity by 15% and elevating customer satisfaction by 35%. These initiatives reflect my commitment to fostering collaboration, driving technological and business-focused outcomes, and leading transformational change in line with Capital One’s ethos of innovation and customer-centric product management.

United States

Served in a key customer success role, assisted pharmacists and customers with prescriptions,benefits, and plans, leading to a increase in customer satisfaction scores.Streamlined claims processing and billing issue resolution, reducing disputes by 20% andimproved SLAs by 25%.

Master'S Degree, Business Administration And Management, General

Activities and Societies: Honor Society

Bachelor Of Science - Bs, Business Administration And Management, General

Associate Of Science - As, Social Sciences

Summa cum laude.