Rae Hardy Email & Phone Number

• Led a cross-functional agile project team, developing frameworks and process flows to optimize KPIs, roles, and milestone achievements, significantly enhancing efficiencies and timelines.
• Transformed the product participation report process by implementing automation, resulting in 77% reduction in monthly processing time, streamlining operations for enhanced efficiency and productivity.
• Realized an 83% reduction in user story turnaround times within four months through strategic process enhancements, fostering swift project progression and delivery.
• Successfully orchestrated the transition of over 100 employees to a new time tracking software, achieving an outstanding 98% success rate within one week of launch, ensuring seamless integration and minimal disruption.
• Crafted and executed comprehensive project plans, incorporating detailed Gantt charts to effectively manage timelines and resources, ensuring project alignment and delivery on schedule.
• Meticulously defined all project components for key stakeholders, including scope, metrics, milestones, and goals, providing clarity and direction for project success.

• Spearheaded the identification of inefficiencies in case management, devising a data reporting system to monitor operational performance; resulting in 20% increase in efficiency within one year, significantly enhancing.
• Collaborated seamlessly with cross-functional teams to pinpoint areas for improvement, delivering insightful recommendations for the seamless integration of new products into existing service frameworks. This.
• Optimized reporting process for senior leaders by implementing a streamlined approach, introducing monthly, quarterly, and yearly metrics for member retention and product-specific reporting. This strategic overhaul of.

• Cut customer ticket resolution time by 85% in 5 days through trend analysis and innovative data control structures, leveraging technology for enhanced best practices and member experience.
• Streamlined cross-functional team incident resolution, elevating efficiency and customer satisfaction, while providing expert cross-training for senior staff on issue handling.
• Served as primary liaison to key stakeholders, advocating for improved delivery times and outcomes in meetings up to the C-suite level.

Dallas/Fort Worth Area

• Successfully planned and executed seven years of camp on a small budget, showcasing effective resource management and financial stewardship for sustainable project success.
• Supervised 3-5 volunteer staff members and provided leadership to approximately 35 volunteers during camp.
• Ensured alignment with project goals and organizational objectives for effective outcomes, while planning, coordinating, and executing events with oversight of logistics and operations for fundraising and community.
• Ensured seamless execution of events to meet organizational objectives and enhance community relationships.
• Collaborated with coordinators to develop metrics tracking the impact on volunteers, donors, campers, and donations, implementing effective measurement strategies for assessing project success and informing future.

Fort Worth, Texas

• Managed project case notebooks, ensuring comprehensive organization and up-to-date status tracking for over 60 active cases simultaneously.
• Implemented effective project tracking systems to monitor and optimize case progress.
• Conducted legal research, contributed to trial preparation, and ensured necessary materials were ready for successful project execution.
• Coordinated and closely monitored summons service, implementing efficient communication channels for prompt and accurate deliver

• Managed calendars, calculated deadlines, and coordinated travel arrangements, hearings, mediations, and depositions.
• Obtained, prepared, organized, and maintained project-related documents.
• Provided client support at the front desk and via multi-line phone.
• Managed incoming correspondence efficiently.

Fort Worth, Texas

• Managed the receipt, organization, preparation, review, and dissemination of project-related documents.
• Scheduled key milestones, such as hearing dates, to ensure project timelines were met.
• Coordinated communication with relevant stakeholders, including creditors, to provide updates on bankruptcy filing status.

Ba, Interdisplinary Studies

Associate Of Arts And Sciences (Aas), Legal Assistant/Paralegal