Help businesses around the world improve customer experience using Medallia (Experience Management Software Platform).Build strong relationships with clients to ensure smooth project implementation.Ensure data accuracy and compliance with regulations throughout projects.Analyze data and use business knowledge to recommend solutions that improve customer experience for businesses.Collect and analyze data to guide the implementation of technology solutions.Train and support clients to effectively use the Medallia platform.Manage the setup, configuration, and operation of the platforms clients purchase.Create custom dashboards and workflows for easy data visualization and actionable insights.Conduct thorough testing to guarantee projects meet all agreements and deliver value to clients.

Improved internal collaboration and project efficiency by implementing the Scrum framework for the portfolio analysis team.Maintained a comprehensive account health tracking system, ensuring timely identification of potential risks and opportunities for client portfolios. Provided the sales team with actionable data-driven information to support client conversations and develop targeted investment strategies.Leveraged data analysis skills to generate insights from various sources, including Google Sheets, BigQuery, and Looker Studio dashboards.

Leveraged expertise in data analysis and SQL to extract valuable insights from various data sources.Utilized Metabase, a business intelligence platform, to create insightful dashboards and reports for stakeholders across the organization.Championed data-driven decision making by translating complex data into actionable recommendations for business improvement.

Provided remote support to post-sales clients, resolving complex platform usage issues and extracting system data to identify areas for improvement.Conducted in-depth training sessions for sales and customer success professionals, empowering them to effectively utilize the platform and enhance customer satisfaction.Established a streamlined access request process, ensuring efficient and timely support for team members.

Effectively mapped and analyzed sales team data by generating comprehensive reports from CRM (Salesforce) and the database.Created insightful dashboards for management, enabling data-driven decision-making and performance optimization.Developed and implemented predictive dialer-based sales campaigns, resulting in increased sales and improved conversion rates.Conducted comprehensive training sessions and facilitated team alignments between sales, marketing, and customer success, fostering collaboration and enhancing customer satisfaction.