Leading multi-system replacement projects in the PMO-Shared Services. Business and technology liaison for implementations impacting loss mitigation applications. Develop project frameworks with emphasis on Agile and Hybrid work streams. Project focus on system integrations and data migrations. Serving to Inspire and Aspire a Center of Excellence through projects. Experience/Accomplishments: Manage L1-L3 analysis on systems functionality and transition of processes for business integrations Lead projects weekly stand-ups with multi-vendor participation, project forecast and deliverables Maintain cadences across all parallel workstreams and measure impacts to collaborating efforts Manage and report variances to Capital Expenditures through PCRs and Change Controls Perform executive project reporting through various project tools e.g. Heat-Maps, Escalations, PM Dashboards Maintain and administer project enterprise applications e.g. JIRA, Smartsheet, Trello, etc Drive project success through smaller iterations of milestones using hybrid Scrum approach Provide technical consulting through project phases to business and non-technical stakeholders Accountable to raise concerns and action items for path to green tasks when appropriate General PM processes and best practices from end to end during project cycling Rendered various process design workflows for automation and gap analysis Partner and collaborate with business sponsors through project initiatives, changes, derailments, gaps Transform and interpret developer reports into business acumen for non-technical audiences Manage system migration and end-points processes for data schemas, APIs, and measurable definitions

Led projects under the DNA Core integration platform. Schedule and implement project solutions for Financial Institutions using the DNA Core data architecture. Perform agile and waterfall project methodologies with strict implementation timelines. Serve as client POC for all project implementations. Perform and deliver services under a “Center of Excellence” for all client and project types.Experience/Accomplishments: Create project timelines using pre-approved scope, budgeting, and service proposals, including resource alignment and allocations Lead projects through a rigorous implementation using DNA Open Framework, Account Trans Processing, APIs Led projects with various output solutions for CRM, ITMs, Cards, Data Deconversions, Data Migration, Rebranding, OLB Recruited to lead, track, and report PMO deliveries subject to data-center migration projects impacting a large-scale of clients Initiate client communications and perform project intake outlining Milestones, Bus. Requirements, Resources, Budgets Product Ownership, solution, change management, L1, L2, liaison.  Follow lead projects for conversions, migrations, enhancements to DNA core Risk mitigation with strong PLC knowledge, workflows, Agile PMP, PMBOK, and Fiserv PMP strategies Recruited to “Make It Right” programs to solve for derailed projects and reputational risks in client relations Create a dynamic project environment that provides client transparency through KPIs, Dashboards, Docx Reports, Smartsheets Developed internal structural project procedures by creating process Frameworks, RACIs, MSPs, Instructions, UAT strategies Oversee implementations for SDLC, API Applications, SOWs, SPOs, CRMBI, Integrator Adv, and Multi-Open Solution projects Budget management for all assigned resources ensuring project cadence across various discipline team and experts (ESMEs) Assigned as SME for Early Warning Systems representing product sponsorship for various elite institutions

Manage business transformation and change management projects enterprise wide. Provide a directive support reporting upward to Executive Management and project sponsors. Manage projects budgeted up to 2.0 million dollars in costs. Projects range from Compliance Regulations, Bank Construction, Technological InfoSec, New Bank Products, and onboarding of systematic processes. All projects require rigorous detail management and data capture. My administrative role also includes providing expert feedback and council to a project committee.- Manage technological advancements in an operational environment - Lead new construction projects for new branch openings and headquarters relocations from end to end- Managed the regulatory transformation of EMV chips with BBCN VISA credit and debit cards - Create functional business documents and tools utilized by all areas of BBCN operational groups- Created and execute project roadmaps, milestones, and tollgates to achieve a successful implementation- Establish executive sponsorship and approval committees to validate, approve, communicate project tollgates- Implement customer driven technologies and improve retail banking experiences through project innovations- Project Manager and coordinator in implementing a new mortgage loan servicing and originations department- External vendor management and on-boarding of new business partners e.g.(FIS, Fiserv, Oracle, shoretel, MS-CRM) - Administrator of Oracle Enterprise Project Tracker software for all management users within BBCN- Provide training solutions for new procedural implementations and create curriculums for virtual training of associates- Provide project management for technological advancements through SDLC implementations - Improve business processes with streamline six sigma methodologies functions, reformation of current process improvements

I managed a multitude of high risk projects pertaining to Associate Readiness, Business Process Design, and Software Development Life Cycles (SDLC). I’ve been responsible for the implementation of change initiatives pertaining to compliance and regulatory changes for multiple servicing centers. Assisted E&Y in creating and developing Project Intake Models (PIM) for the Default Servicing Complaint Resolutions and Executive Customer Relations groups. Assisted Executive Teams in the International training of Associates for process support (PSS), and Information Tech Centers (ITC). - Project Management of Loss Mitigation Solutions averaging 10-15 projects monthly- Provided oversight for "Risk Mitigation" during the E2E project life cycle- Planned and requested allocation of Change Management & Executions partners during the sizing of project FTEs and Resources. - Created and Instructed (ILT) Associate Learning Curriculum's for multiple projects pertaining to continuous education and New Hire Programs- Assisted E&Y in developing a project intake model for DSCR that included process mapping, Intake Platforms, Communication Technologies, and Resourcing Management- Regulatory Implementations- Led multiple Software & Tech Systems enhancements through the SDLC phases of executions- Served in the Project Request (NIR) committee and provided subject matter expertise (SME) in implementation, sourcing, risks, root cause analysis, and project acceptance

Provided medium size businesses with in-depth metrics and counseling focused on business sustainability. I administered real-time business reporting to measure stress-test during critical business failures. I assisted in identifying key resources that provided business growth and opportunities. Led a diverse team of I.T professionals and business administrators- Achieved business success in clearly defining company growth commitments- Created Marketing Plans and financial projections in branding, advertising, social media, web-links - Implemented sustainable business strategies within departmental processes - Led a team of Info Techs (ITs) in implementing network media solutions (social-media marketing) - Engaged top-level Executives and middle-management in designing future state infrastructures- Developed business acumen in credit worthiness with D&B and financial resources- Develop and host business network events promoting new business networks and solutions

I managed and negotiated critical corporate contracts. I developed call center processes by implementing new technologies and training. Improved operations by streamlining processes in exchange servicing of productions. I developed a marketing structure that produced 37% revenue in 3 quarters.Oversaw international call centers in operations and services.- Underwrite multiple business transactions in expenses, account payables, marketing costs, financials- Created and proposed semiannual business plans to stakeholders (approach in growth, marketing, sales, productivity) - Accredited with over 20% growth into new segments and geographical business expansions (Latino Media Marketing)- Maintain HR records and payroll allocations using Quick Books- Overlooked call centers providing servicing inquiries, also developed training curriculum for associates- Increased and improved business relationships and build a channel of distributing organizations- Rehabilitated offshore business developments and growth opportunities- Created new business infrastructure that supported 30% of overall company sustainability plans- Reduced internal process times and streamlined process maps, functions, and productivity using six sigma ideology- Provide coaching and council for employee engagements, performance and developments- Create systematic tracking tools and desktop solutions for projects, files, and correspondent

Accepted a low producing lending branch and quickly turn profits and reduced losses. I developed and implemented a strategic sales approach to ensure achievement of profitability and high level of customer satisfaction and retentions. Improved sales, collections, and lending products. I introduced branch to a new level of achievement. I was awarded district branch of the month for continuous growth in profits. My training techniques were used district wide and showcased to regional leadership. - Responsible for profit and loss, growth, and regulatory audits- Underwriting of car loans, 1st and 2nd Mortgage Loans, Personal Loans, Business Loans- Coordinated with Home office to establish direct marketing campaigns- Given lending underwriting approval rights to sign checks (fund) up to 1.2 million - Hired a strong team to foster and build a productive culture of profits and branch success - Conducted quarterly audits in order to adhere with corporate compliance and federal regulators- Improved lending procedures by analyzing trends and consumer marketing responses shown in sales reports- Conducted daily huddles and weekly training with associates to improve sales competencies- Received “Manager of the Month” several times in my tenure