Las responsabilidades incluyen dar la bienvenida a los huéspedes a su llegada, coordinar su registro en las habitaciones asignadas e informarles sobre las instalaciones del hotel. También ee asegurará de que nuestro equipo de club Preferred , incluidos los recepcionistas- concierge ofrezcan un servicio de atención al cliente genuino y proporcionar experiencias de hospitalidad memorables a nuestros huéspedes.Garantizar que los procedimientos del hotel, como las reservas, el resguardo de equipaje, el almacenamiento y los procesos de check-in/check-out.La atención personalizada a las llegadas VIPs.Garantizar el ambiente laboral sano y motivado.

Frontdesk Supervisór & MOD during the second shift. *Assign tasks and ensure all staff positions are covered for the duration of shift.*Maintain and model an outstanding personal appearance at all times, always in full compliance with published personal hygiene/dress code policies.*Field complaints and address visitor concerns.*Answer phone inquiries, direct calls and provide basic information*Oversee and manage support staff, receptionists, Concierge and Bellboys.*Address complaints and requests with quality customer service skills.*Maintain office equipment such as photocopier, fax machine, etc.*Monitor front desk and ensure all employees comply with all security procedures for our guest.*Oversee mail deliveries, packages, and couriers.*Consistently follow the Signature Guest Engagement service standards at all times.*Create, organize, and maintain schedules for all employees.*Ensure front desk is covered at all times*Perform bookkeeping, reservations, and clerical duties*Assist in planning company events, meetings, luncheons, and employee team building activities or special projects as needed.

*Responsible for supporting all aspects of Concierge functions in accordance with hotel standards AAA,FHR,PREFFERED & FORBES. *Maintains a concierge service and management philosophy that serves as a guide to respective staff. *Sets a positive example for guest relations.*Recruit and train new employee.*Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.*Supports employees understanding of customer service expectations and parameters.*Interacts with guests to obtain feedback on product quality and service levels.

Genuine Hospitality Service,following the procedures of LQA & Forbes. • Warm Welcoming, Friendly, & Courteous• Knowledgeable• Efficient• Well timed• Flexible• Consistent• Communicates effectively• Instills trust• Exceeds expectationsBelmond Maroma Recently 5 Stars of Forbes travel 2016,2017 & 2018.

LHW Standars*Serve as a key point of contact for Guests and efficiently respond to Guest enquiries.*Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, restaurants, doctors, flight bookings, among others.*Process and deliver messages for Guests.*Deliver and safely storage Guest luggage.*Stay current with all hotel services as well as daily VIP requests and special events*Ensure orderliness and safety guidelines around the lobby and front door areas.*Provide support to Management as required, in cases of emergency.*Project a professional manner with an emphasis on hospitality and Guest service.*Maintain a clean, healthy, and safety working area.*Act in accordance with policies and procedures when working with front of house equipment and property management systems.

Greet and register incoming guests. Process guest folios and collect payment. Administer and manage cash handling responsibilities. Handle guest requests and concerns promptly and with courtesy. Assist guests with any inquiries regarding local entertainment, restaurants or transportation. Maintain efficient and effective flow of information with guests and all internal departments. Handle additional duties as needed by guests or management

I am commitment with a professional tourist information with great attitude of service.Welcoming all our visitor in Mexico.

Butlers have represented the pinnacle of service quality for centuries. The more astute owners and managers of hotels, hotel condominiums, private villas and resorts have recognized this over the last several decades and instituted a hospitality version of butler service.Increasing numbers of hospitality venues are following suit because the standards of service, in a service-based industry, require them to meet rising guest expectations. To consistently provide thoughtful, caring and sincere service.To identify and anticipate Guests’ needs and ensure personalized service is providedTo provide Food and Beverage Services as requiredTo assist with any plans or arrangements the guest intends to make during their stayTo ensure that all requests from Guests are made possible and are followed up onTo fully understand and have knowledge of all in suite services, technology, amenities, functions & systemsEnsure repeat guests are met and greeted on a daily basis and profiles are updatedEnsure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requestsRespect guest privacy and do not discuss guests’ private information with colleaguesEnsure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the sameProvide third service to guests by ensuring rooms are tidied up after guests leave roomsProvide prompt laundry service and shoe shine service, ensuring special preferences of guests are metDemonstrate discretion and courtesy when entering into the private space of guestsTo assist guests regarding hotel facilities in an informative and helpful wayTo follow department policies, procedures and service standardsTo follow all safety policies