Rafael Costa Email & Phone Number

County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Promoted to Office Administrator after having demonstrated my abilities and work ethic as a General Operative (below). I am responsible for efficient Warehouse Management System (Duty Manager – JDA) usage to manage and control all incoming orders and their subsequent processing in a timely manner.• Ensuring sure that administrative tasks are completed according to SOPs to meet client and management requirements. Liaise with the customer in an adequate and accurate manner via email and telephone, delivering a high standard customer service.• Providing hourly, daily and weekly reports for internal departments as well as the client.• Carrying out accurate stock accuracy checks, providing detailed analysis of results.• In conjunction with the I.T. department, successfully deployed system upgrades and ensured the operations was minimally impacted by providing complete system analysis and reporting any faults.

• As a General Operative I was responsible for processing, picking and packing orders prior the deadline, working to targets on a daily basis.• Excellent results resulted in me being put in charge of a small department that ensured at risk orders were dispatched in time according to customer promise.• Working as part of a team and performing quality checks on parcels before dispatch.• Complying with Health & Safety guidelines and Company policies and procedures, undertaking all tasks as requested by management.

• At House Dublin I diligently looked after our guests by providing and maintaining a seamless and high-quality customer experience.• Responsible for managing and recording incoming reservations in person, by email and telephone.• Manning the entrance and greeting our patrons, escorting them to tables and assisting with any issues or queries was as integral part of my role.

Diploma, Cybersecurity, Distinction

Advanced, English Language

Advanced, English Language

Advanced, English Language

Leaving Certificate, General Studies