Rafael Costa Email & Phone Number

Brasil

I provide consulting services to companies in the oil and gas sector, as well as companies in various customer service industries.

Brazil

Reporting directly to the National New Business Director, the purpose of this role is to secure new contracts and long-term partnerships with major national and international accounts across key business areas: Marine Gas Oil, VLSFO, Fuel Oil and Power Plants. The position will be responsible for driving these opportunities in the North and Northeast regions of Brazil. The role has three facets: customer engagement and opportunity identification, project management within the company, and cross-functional engagement across the entire organization.

Brazil

Responsible for major B2B accounts in the region, with a focus on customer acquisition, client base expansion, and solid business prospecting. Closed the year 2021 with a record number of new customers, representing a 700% increase in secured accounts. Operating in the largest management area in Brazil, leading a Diesel Export Project. Won the top award in the National Top Sales Campaign for three consecutive years (2021/2022/2023) and ranked first in the Management's customer acquisition campaign.

Northeast Region, Brazil

Managing B2B sales across more than half of the Northeast Region

State Of Bahia And Sergipe

Responsible for B2B sales management in the states of Bahia and Sergipe, with the aim of reorganizing the customer portfolio and sales area as a whole, with a focus on increasing the percentage of contracted customers throughout the region. In less than 1 year of operation, profitability indicators increased by 30% in unit margin. At the half-year close in 2020, amidst the pandemic, when the Passenger Transportation sector (the most affected sector) was removed, there was a 68% increase in volume compared to the same period in 2019 during normal times. This was all the result of close monitoring of strategic customer management with a focus on new contracts, resulting in a 600% increase in new points contracted.

State Of Pará And Tocantins

Responsible for managing and marketing Ipiranga's products (Fuel and Lubricants) and solutions for major accounts, providing technical and commercial consultancy, managing customers comprehensively, defining strategies to increase volume and margin, as well as prospecting and developing new businesses and contracts through strong commercial relationships.

State Of Pará, Brazil

Responsible for providing commercial administrative support to the North Region Corporate Market Coordination

Pará, Brazil

Responsible for acquiring new customers and maintaining existing ones, handling sales and after-sales activities. Conducts technical visits related to the field of maintenance and electric motors, general pumps, piston compressors, and power generators. Also acts as a responsible technical officer for certain component overhauls.

Belém

Head of Commercial and Operations: Oversees all day-to-day operations, including label/supplier selection (beer menu), product analysis, new proposals, new business feasibility, product placement and arrangement at the POS, sales and marketing strategies, and consultative customer service. Also responsible for the team's training area, as well as conducting tastings at occasional events.

Csn Volta Redonda, Rj Brazil

Responsible for the maintenance of heavy mobile plant (wheel loaders, lattice boom cranes, excavators, jackhammers, backhoes, skid steers) and metal recovery plant equipment (feeders, crushers, belt conveyors, vibrating screens, reducers, and others).Carried out all strategic maintenance (predictive, preventive, and corrective), addressed loss profiles, and developed action plans for the main failures of mobile plant and plant maintenance shutdowns.Developed new solutions and processes for routine maintenance.Supervised maintenance planning, analyzed maintenance indicators (MTTR, MTBF, SA, DF), prepared failure reports, and analyzed accidents.Implemented Maintenance Management (PCM, KPIs, plans, and predictive maintenance) and the routine involved in the process.Worked as a maintenance manager for both the CSN contract in Volta Redonda, RJ and the COSIGUA - GERDAU contract in Santa Cruz, RJ, both in southeastern Brazil.

Belém, Pa Brazil.

Provided product support in the sales and marketing area, covering all aspects of parts for CAT equipment, with a focus on CAT UNDERCARRIAGE and GET (Ground Engaging Tools).Conducted consultancy work for the company's customers, delivering training to both company technicians and customers, as well as giving presentations as part of after-sales support.

Belém,Pa Brazil

Managed field service for corrective, preventive, and even special predictive maintenance services in the Field Services department. Handled customer service, proposal preparation, and negotiations.Scheduled maintenance, analyzed engineering cases and problems, budgeted solutions, sent proposals, and involved the warranty department and related engineering areas.

Belém, Pa Brazil

Managed preventive maintenance contracts, revisions, and preventive maintenance in the Preventive Maintenance Contracts department. Gained experience in predictive practices, including lubricant oil analysis for heavy construction equipment.

Mechanical Engineer, Mechanical Engineer

Beer Sommelier Pelo Icb, Abs E Asi.

Materials Engineer, Materials Engineer

(Incompleto)