Rafael Ignácio Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brazil

São Paulo, Brazil

Sumaré, São Paulo, Brazil

- Active participation on HCBG pricing strategies and operations to impact positively customer experience.- Price increases: lead, implement and follow up process (on time and full) – good communication and alignment/organization with stakeholders.- To support standard pricing process and communication based upon global strategy.- Support on the implementation of the 3M spin-off (creation of a new company for the health business).- Support on Business Transformation ERP deployment when SAP deployment is scheduled for LATAM.- To analyze and standardizes Salesforce cases insights and propose improvements.- To lead pricing projects and/or active participation as team member.- In conjunction with Activation Marketing, Regional/Country Pricing Leaders to execute and drives the area business group priorities.- To ensure price strategy implementation to deliver the operational plan for annual price variation, price communication and price deviation control.- KPIs actions (Customer Issue Resolution CIR – credit notes for pricing issues and % deviated prices): leading and make happen the actions assigned during the TIER meetings.- Customer Incentive Plan CIP (rebate and merchandising development fund program): organization, execution, quality control (on time and full).- Distribution classification optimization – automation project by PBI.- DocuSign communication implementation leadership.- Process governance in key areas (pricing, sales districts and CIP plans).- Informal Latam HCBG BG Ops Team Leadership.- Ability to work effectively and collaboratively with multi-functionals and cross border teams (Latam and Global).- Comprehensive knowledge and experience across the pricing processes.- Commitment and agility.- Process and project oriented.- Strong business and data analytics.- Daily work with languages: English / Spanish / Portuguese.

Campinas, São Paulo, Brasil

Brazil, São Paulo

- General sales management (sell in and sell out);- Management of Growth Programs for Distributors and Resellers;- Responsible for the Hospital Resellers channel;- Synergy Campaign Management for Sell Out growth in Distributors and Resellers;- Governance and transformation of data into information and knowledge for business strategies;- Data quality and integrity to assist in strategic decision making, value generation and support for business decision making;- Leadership profile - responsible for directing solutions and guiding the people involved through appropriate and safe positions;- Communication - clarity in the definition of premises for the execution of focus activities, the ability to communicate and define scopes and risks;- Dashboards and reports in the BO - SAP, POS - Neogrid, Qlick View, Salesforce and Power BI tools;- Analysis of sales, volumes, products, potential, inventory and management of opportunities in the Distribution and Resellers channel;- Development of behavioral forecasts and recommended actions to be adopted by the leaders;- Intelligent and automated processes that guarantee the delivery of information in a safe and reliable way;- Compliance facilitator and replicator;

Brazil, São Paulo

Sales Management and Intelligence- Management of General Sales Information Sell In and Sell Out;- Hospital Reseller channel management;- Creation and update of Dashboards and various reports in the BO - SAP, POS - Neogrid, Qlick View, Salesforce and Power BI tools;- Monitoring the evolution of the sales portfolio and its segments;- Analysis of sales, volumes, products, potential and management of opportunities in the Distribution and Resellers channel;- Elaboration and revision of rules and objectives for Growth Programs for Distributors and Resellers;- Leadership and creation of strategies and plans for generating demand for strategic customers in partnership with technical consultants and sales staff;Campaigns, Communication and Events- Synergy Campaign Management for Sell Out growth in Distributors and Resellers;- Organization and leadership of Webinars for the team of consultants and Inside Sales Atento - themes focused on strategic products for each segment;- Responsible for calculating the 3M Highlight Award for the Specialized Distributor category in the Hospital Market;- Organization of Events (National Meeting of Technical Consultants for the Distribution of the Hospital Market;- Communication in general for sales channels;- Interface with the various areas of the company;Compliance- Compliance facilitator and replicator;- Intregrity Assessment - creation of assessments and mitigation of red flags;

Brazil, São Paulo

- Management of General Sales Information Sell In and Sell Out;- Monitoring the evolution of the sales portfolio and its segments;- Analysis of sales, volumes, products, potential and management of opportunities in the Distribution and Resellers channel;- Elaboration and revision of rules and objectives for Growth Programs for Distributors and Resellers;- Synergy Campaign Management for Sell Out growth in Distributors and Resellers;- Organization and leadership of Webinars for the team of consultants and Inside Sales Atento - themes focused on strategic products for each segment;- Responsible for calculating the 3M Highlight Award for the Specialized Distributor category in the Hospital Market;- Organization of Events (National Meeting of Technical Consultants for the Distribution of the Hospital Market;- Communication in general for sales channels;- Interface with the various areas of the company;- Compliance facilitator and replicator;- Intregrity Assessment - creation of assessments and mitigation of red flags;

Brazil, São Paulo

- Customer Experience Responsible for implementing improvements and personalized service for customer satisfaction.

Brazil, São Paulo

- Commercial assistance to automakers and auto parts and all their special requirements.- Monitoring of releases (firm orders and forecast).- Release and follow-up of orders by EDI.- Order portfolio management.- Commercial meetings with customers.- Integration between internal customer service areas (order fulfillment / order to cash).- Analysis, processing, monitoring of quality complaints, returns and rebates.- Performance management of departmental indexes.- 0800 service (customers and sales team).

Brazil, São Paulo

- Service to key customers - KAM.- Order portfolio management.- Analysis, processing, monitoring of complaints regarding returns and rebates.- Internal facilitator through process improvement aimed at customer satisfaction.- Improvement projects for customers and business units.- 0800 service (customers and sales team).

Brazil, São Paulo

- Commercial service.- Customer registration.- Inclusion and maintenance in sales orders.- Order portfolio management.- Analysis, processing and monitoring of customer complaints regarding returns / rebates and replacement orders.- Disclosure of price readjustments.- 0800 service (customers and sales team).- Monitoring of availability and dropout rates.

Brazil, São Paulo

- Commercial service.- Customer registration.- Inclusion and changes to sales orders.- Clarification of doubts about products and fulfillment of orders in portfolio, scheduled and billed.- Analysis, processing and monitoring of customer complaints regarding returns / rebates and replacement orders.- Disclosure of new campaigns for discounts and price adjustments.- 0800 service (customers and sales team).- Monitoring of availability and dropout rates.- Telesales - active calls / price quote.

Brazil, São Paulo

- Transfers of registered collection files - Shipments and Returns.- Processing and checking of automatic settlements.- Identification and processing of manual settlements (bank deposits).- Vendor operations:* Daily rate negotiations.* Preparation of the remittance file of negotiated securities.* Electronic exchange of files.* Processing and checking of settlements.- Daily cash information (all 3M current accounts).- Assistance to audits (external and internal).- Assistance to external and internal customers.- 2nd copy remittances of Bank Slips.- Bank Reconciliation - analysis and correction of accounting entries.- Monitoring the delays of Consumer and Municipal customers.

Master Of Business Administration - Mba, Commercial Management

Modules: -People Management in the Knowledge Society -Negotiation and Conflict Management -Strategic management -Fundamentals of Project.

Post Graduation / Specialization, Marketing

University Graduate / Bachelor Degree, Business Administration

High School, High School Degree