Technical Specialist with cross functional expertise and 15 years experience in the technology industry, including programming, operations, and support while combining strong skills, leadership ability and a consistent reliable work ethic to positively contribute to your organization.• Proficient knowledge of Remedy, Microsoft Word, Outlook, Power Point, Excel, Visio and Front Page• Skilled in the use of other programs such as Adobe Flash, Adobe Reader and Adobe Standard• Programming Expertise in HTML; Easytrieve, and JCL to execute jobs on Mainframes• 5+ years experience in troubleshooting Internet connectivity support issues live, on-line and via various company phone systems, and video conferencing software• Ability to install and configure various PC workstations and laptops• Understanding of broadband HFC (RF) networks and cable modem technology• Strong customer contact skills (anger diffusion, phone etiquette)• Excellent communication skills (written, verbal, interaction/listening)• Use of Apple computers, setup, setup of wireless printers, transitioning from pc to macs, instructing users how to use macs, iphones, and ipods

•Provide PC/Macintosh end-user technical and game play assistance through telephone support, correspondence, software and e-mail•Troubleshoot and test customer returned software products.•Maintain working knowledge of product lines•Identify software flaws and design issues•Verify test plans and legal checklist for compliance•Record and compile detailed call data on selected titles and communicated information through the product support division•Develop and maintain call-tracker database for call productivity

Supervised a crew of 5 to restock inventory from a Semi TruckForklift DriverResponsible for closing the cash out for the daySales of home improvement productsCashier