Rafael M Bezerra Email & Phone Number

Leiria, Portugal

Leiria, Portugal

São Paulo, Brazil

Reporting to the CEO of the company and with a team of around 1,000 people, I was responsible for commercial negotiation, implementation and management of projects and services outsourcing for field teams in the areas of Face-to-Face Sales and Trade Marketing. Likewise, I was responsible for restructuring and professionalization of the area, through the definition and creation of specific knowledge structures, as well as the implementation of tools to increase our positioning and visibility in the channel.Main achievements:I grew the customer portfolio by 67%, through the diversification of market segments, as well as services.

São Paulo, Brazil

Reporting to the company's CEO and responsible for the Trade and Live Marketing Business Unit, with a team of around 3,000 people, distributed in more than 400 cities. I was responsible for commercial negotiation, implementation and management of field teams outsourcing projects.Main achievements:I restructured the Business Unit in a turnaround operation, with the return to the market, resulting in a growth of 200% in this period.I created the channel called "face-to-face sales" in the business portfolio, which came to represent 30% of the total revenue of this Unit.

São Paulo, Brazil

Reporting to the Executive Director of Operations and even having a team with more than 4,000 people on the ground in more than 500 cities in the territory Brazilian, I was responsible for commercialization, start-up and operational management of this new company channel, which was later called as "Face-to-face sales".I was responsible for creating areas and defining tools, as well as efficiency and business development processes.Main achievements:I came to represent 10% of the total revenue in Brazilian territory and 5% of the Global revenue of this company, at the time still belonging to the Spanish group Telefonica.

São Paulo, Brazil

Reporting to the Commercial and Marketing Director, I was invited to join the 1st team responsible for the professionalization of the Sales area in this company in the Brazil. My main responsibility was the commercial development of the outsourcing services in Contact Center, acting primarily in the Telecommunications and Industry segments. Commercial driving and closing 2 accounts belonging to the TOP 10 in that period.

São Paulo, Brazil

Reporting to the Commercial Director, I worked in commercial management and relationship long-term relationships with customers in the Industry and Services segments, as the main responsibility the identification of opportunities and commercialization of outsourcing services in Contact Center.

São Paulo, Brazil

Reporting to the Sr. Commercial Manager and responsible for commercial development with customers in the automobile segment. I was first a member of sales team responsible for introducing the Data product culture in the company (until then, they were based only on voice products) and, subsequently, being invited to join a pioneer team for customer service exclusive to large company accounts.

Master Of Business Administration (Mba), Business Management

Data Processing