Rafael Montillo Email & Phone Number

Fountain Valley, Ca, Us

Aliso Viejo, California, United States

Aliso Viejo, California, United States

Santa Ana, California, United States

Santa Ana, California, United States

Greater San Diego Area

San Diego, Ca, United States

Laguna Hills, California

Greater Los Angeles Area

Greater Los Angeles Area

Greater Los Angeles Area

Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience.Assist the Service Experience Manager (SEM) in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes.Assist in creating business plans to help ensure service and sales goals are achieved.Develop relationships with both merchandising and store teams to… Show more Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience.Assist the Service Experience Manager (SEM) in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes.Assist in creating business plans to help ensure service and sales goals are achieved.Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives.Create competitive advantage by identifying issues, resolutions and future opportunities.Assist the SEM with financial aspects and budgets to drive efficiencies and continuous improvement within the organization.Assist with protecting security and privacy of customer information including education, compliance and disposition of issues.Perform all Service Experience, Cash Room and Communication procedures as applicable. Show less

Orange County, California Area

Achieve department volume and productivity goals by developing and executing a business plan.Manage personal stylists to meet or exceed their Sell More, Make More goals.Coach personal stylists to build and maintain personal trade.Teach, coach, train and educate personal stylists, salespeople and department managers to become experts in delivering excellent customer service and outstanding follow-through.Be a fashion role model and create fashion awareness in the store by… Show more Achieve department volume and productivity goals by developing and executing a business plan.Manage personal stylists to meet or exceed their Sell More, Make More goals.Coach personal stylists to build and maintain personal trade.Teach, coach, train and educate personal stylists, salespeople and department managers to become experts in delivering excellent customer service and outstanding follow-through.Be a fashion role model and create fashion awareness in the store by teaching personal stylists and salespeople to act as fashion and product knowledge experts for the customer.Represent Nordstrom in the community and strive to make Nordstrom the hometown store of choiceIdentify, recruit and hire top talent in the store and the community to form the Personal Stylist team.Maintain fit certifications and product knowledge for yourself and the Personal Stylist team.Build and maintain a client book and schedule Personal Stylist appointments during the day.Support Designer departments by booking appointments for events, where applicable.Drive store productivity by hosting events that drive volume, organizing divisional product knowledge meetings and maintaining an active floor presence.Facilitate Selling is Service classes, where applicable. Show less

Orange County, California Area

Educate sales people on all selling tools and processes and walk the floor daily to ensure adoption by all employees.Demonstrate expertise in all technologies used in the store environment, including proficiency in device management and troubleshooting processes.Motivate and inspire others to adopt initiatives such as RewardsTM, MPOS, e-Receipt, Personal Book, and Customer Privacy.Build positive team relationships throughout the store to help inspire trust and team work and… Show more Educate sales people on all selling tools and processes and walk the floor daily to ensure adoption by all employees.Demonstrate expertise in all technologies used in the store environment, including proficiency in device management and troubleshooting processes.Motivate and inspire others to adopt initiatives such as RewardsTM, MPOS, e-Receipt, Personal Book, and Customer Privacy.Build positive team relationships throughout the store to help inspire trust and team work and influence behaviors to achieve desired results.Diffuse customer situations and provide resolution in a timely and effective manner.Ensure the security and privacy of customer information through education, compliance and resolution of issues.Demonstrate openness to change, including the ability to learn new technologies quickly and the flexibility to adapt to new working environments. Show less

Orange County, California Area

Demonstrate initiative in accomplishing tasks and meeting quality standards.Unpack, sort and stock newly arrived merchandise.Ensure all merchandise is accurately ticketed, accounted for and processed.Accurate and efficient use of mobile and hand held devices.Fulfill customer orders from store inventory in a timely manner with a high fulfillment percent and sense of urgency.Assist in maintaining clean and organized selling floors and stockrooms.

Orange County, California Area

Set and achieve personal sales goals while supporting the goals of the team.Greet customers in a timely, professional and engaging manner.Provide honest and confident feedback to customers regarding merchandise style and fit.Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events.Consistently seek new fashion and product knowledge to act as an expert for the customer.Open new… Show more Set and achieve personal sales goals while supporting the goals of the team.Greet customers in a timely, professional and engaging manner.Provide honest and confident feedback to customers regarding merchandise style and fit.Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events.Consistently seek new fashion and product knowledge to act as an expert for the customer.Open new Nordstrom RewardsTM accounts as a means of building customer relationships.Work as a team player to ensure each customer receives the best service possible.Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning. Show less

Orange County, California Area

Demonstrate initiative in accomplishing tasks and meeting quality standards. Unpack, sort and stock newly arrived merchandise. Ensure all merchandise is accurately ticketed, accounted for and processed. Accurate and efficient use of mobile and hand held devices. Fulfill customer orders from store inventory in a timely manner with a high fulfillment percent and sense of urgency. Assist in maintaining clean and organized selling floors and stockrooms.