Rafael Pagán, Pmp, Sa Email & Phone Number

New York, New York, US

New York, New York, US

New York, New York, US

• Project Manager with Professional Services team as part of Enterprise implementations:
• Leading multiple projects implementing Greenhouse Recruiting software
• Managing Smartsheet project plans
• Leading customer calls and project status meetings
• Managing project dashboards and metrics
• Involved in Pre-Sales presentations with customers

Dublin 2, IE

• PMO Project Manager lead for the Make to Deploy and Business Planning workstreams. The assignment entailed:
• Created extensive Microsoft Project Workplans that covered over 10 sub-teams and 3000 lines of tasks for an S4 Hana phased implementation.
• Coordinated and provided all metric reporting via Excel and Power BI which allowed timely responses to risks/issues.
• Coordinated resource and capacity planning for Make to Deploy and Business Planning workstreams.
• Implemented several PMO processes such as change control, reporting, and risks and issues.
• Led status meetings with top leaders in the program to keep them abreast of any issues in need of escalation.

Dublin 2, IE

• Led team of more than 100 members to implement Inclusion and Diversity initiatives to Accenture’s Philadelphia Hispanic Community. Leader of the four central committees: Program and Networking, Marketing and Retention.
• Managed more than 20 events yearly in the areas of networking, employee engagement, and community outreach.
• Recipient of the Accenture’s FY20 National Hispanic Leadership Chapter award selected from pool of approx. 25 chapters.
• Led presentations on Philadelphia’s HAERG Diversity and Inclusion initiatives to senior leadership at Accenture which led to new organizational standards in the areas of employee engagement, education, and retention.
• Collaborated with the client’s HAERG team to provide programs across the client and Accenture.

Dublin 2, IE

• Project Manager for the HR-Finance Integrations for a Multimillion-dollar project to Spin off systems from two large Chemical companies that had merged and then re-established the businesses in each of their separated.
• Ensured all integrations within scope had requirements developed, built, tested an implemented within the designated timeline. Project was on-time and within budget.
• Integration scope included Automatic Payroll systems, EMEA Payroll systems, Concur and Workday. There was a total of 79 integrations.
• Coordinated testing during BIT and UAT, coordinating scripts, testers, and metrics to ensure the system was thoroughly tested to help reduce the number of post go-live defects.
• Accountable for Hypercare support post Go-Live for my scope of responsibility.

Dublin 2, IE

• Led multiple projects in the SAP Environment Health & Safety area.
• The first as Work stream/project lead for the EH&S area to consolidate SAP environments. The project also involved implementation of new custom functionality along with extensive regression testing. The company was.
• Led 12 resources who did requirements documentation, supported BIT, USAT, and Cutover activities. The project was the first module to be successfully migrated to the new environment as scheduled.
• The second EH&S project involved a newly spun off company that needed to separate from the legacy company’s EH&S system. There were 4 Rollouts as part of the separation.
• The role required extensive engagement with the HR EH&S lead and users. The scope included Testing and Cutover planning. Deliverables included project plans, status reports, metrics, project communications etc

Dublin 2, IE

Service Delivery lead for a recently implemented Oracle based application. The role objective was to set up the Application Outsourcing support structure. This involved team member selection and implementation of support procedures and support ticket management from ticket logging to resolution. In addition, managed all the Accenture financials with the.

Dublin 2, IE

• Application/Delivery lead for two Accenture accounts - one medical, one chemical account
• Led a global SAP application support team. The team included resources supporting the MM, PP, SD, FIN, and Basis modules.
• The team managed a large volume of support tickets and small to mid-size enhancement projects.
• Managed 10 resources on/offshore and prioritization/delivery expectations to ensure they were within the contractual SLAs.
• The role involved extensive client facing which included regular status reports, project communications, and requirement gathering of new project work for the account.

Bachelor Of Science (B.S.), Computer Science

Master Of Business Administration (Mba), Operations Management And Supervision