In this position I am responsible to coordinate the IT systems, infra, telecom and support areas (Americas). Working together with other regional supervisor to maintain an international team composed by more than 100 staff. - IT process audit (license, security and process).- Document creation, process analysis and implementation of all departments;- Responsible to guarantee the best user experience and onboarding to new and old staff;- Internal IT consultant solution, where I experience the daily work and struggles looking to bring efficiency to the team, by mapping processes, integrating systems and people. - Responsible for IT CAPEX/OPEX- IT license control from all departments (e.g. Microsoft Office 365, Adobe CC, Google Drive and mail, Sketch, Figma, Miro, Slack, VPN, Zoom, Jamf..)- Responsible to the hard-refresh around 200 computer split in Apple and Windows devices;- Create and manage responsibility terms of all IT equipment delivered to users;- Meetings with local and international leadership to provide performance reports and results.Besides working internally, I also guarantee all access needed to staff who's located at our clients: Bradesco Bank, Next, Uber, J&J, Youtube, Google, Samsung, and others.

Coordinate a Service Desk & Infrastructure teams, providing technical support to more than 1000 user in different Brazilian's cities.- Create KPI and SLA metrics to ensure efficient and high-quality customer service; - Presentation of management reports; - Open/escalate technical tickets from IT service providers, performing followups with business; - Create/update a knowledge base; - Control CAPEX and OPEX budget of the IT area; - Responsible for hard-refresh; - Skills for negotiate and purchase of products and services related to IT; - Manage park of Windows (DELL) and macOS (APPLE) equipment; - Status report to the executive leadership about the main IT projects and daily tasks.

Coordinator teams as Telecom, Network Infrastructure , IT Project and Service Desk Support. Telecom: (data links tracking and Voice), PBX management installed in all 87 units around Brazil, Audit of operational IT budget, creation of projects aiming to aggressively reduce IT cost.Network Infrastructure: Management of the infra assets located at data center (physical and virtual servers, storages, LTO , L2/L3 switches among others), create and manage data backup and restore policies in line with company strategy to comply high levels of auditing. Also administration of Microsoft and Adobe licensing process. IT Project: - Refresh of entire infrastructure equipment park allocated in the data center Equinix (SP) investment of R$ 3 million: - SQL Migration database SQL server from 2005 to 2012 version;- Mail Server Migration (Exchange) from 2007 to 2013 release; - Migration of Microsoft Office license 20XX to Office 365;- In partnership with developers company we developed a tool called "RT" so we are able to create processes of workflows to attend the support needs; Structured data cabling projects and voice deployment from a simple expansion points to new units; -N1 / N2 Support to end user: Team formed by 30 professionals allocated in units around the country, which provides support to computer, telephony and printer. All support is provided remotely and personally

Technical Support: - Responsible to supervise a team composed by 20 professionals distributed in 3 cities (Manaus, São José dos Campos and São Paulo), this support was performed in person and remotely. - Provide network infrastructure support, telecom, video conferencing, computers, printers.- Responsible for ensuring compliance with the determinated SLA; - Management of problems, incidents, requests, changes, configurations; - Administration of a park of 1,000 workstations (Windows); - Create and update support processes and knowledge base;- Responsible for training and keep up the team; - Meetings with clients and managers to provide performance reports and results.