As Managing Partner at VisaPro Consulting, I oversee the strategic direction and operational management of the company, ensuring that our team delivers top-quality immigration and work permit solutions tailored to Ireland’s unique regulatory landscape. In my leadership role, I drive initiatives that enhance client services, streamline internal processes, and align our goals with industry demands. I am committed to fostering a high-performance team culture, providing hands-on guidance, and leveraging my expertise in work permits and market analysis to support businesses and individuals in navigating complex immigration challenges. At VisaPro Consulting, my focus is on building client trust, ensuring regulatory compliance, and achieving impactful results through proactive and informed leadership.

Managing and prospecting clients to promote new business with partner broker, seeking to strengthen and expand the brand in relation to the foreign exchange and foreign trade market.• Active B2B and B2C negotiation with total flexibility in spreads and fees, offering the best solutions within the range of products offered by the partner broker, with the aim of strengthening and developing new business for these audiences through personal service or video meeting.• Successfully execute transactions for PF clients on OPE whose purpose is to send funds abroad to pay for language or higher education courses, linking educational institutions.Finding European partners and acting consistently for the growth and profitability of the business.• Efficiency in terms of relationship management, warming up and informing captivated customers, aiming atfull understanding of all the needs according to each operation, whether import or export, paymentexport, sending or receiving payment orders and purchasing exchange products such as cash or prepaid cards.• Analysis of the documentation according to the type of operation, with indication of the eventualities at the second level of partner brokerage, where the transaction is carried out as concluded.

• Managing and prospecting clients to promote new business with partner broker Mirae Asset, seeking to strengthen and expand the brand in relation to the foreign exchange and foreign trade market.• Active B2B and B2C negotiation with total flexibility in spreads and fees, offering the best solutions within the range of products offered by the partner broker, with the aim of strengthening and developing new business for these audiences through personal service or video meeting.• Successfully execute transactions for PF clients on OPE whose purpose is to send funds abroad to pay for language or higher education courses, linking educational institutions.Finding European partners and acting consistently for the growth and profitability of the business.• Efficiency in terms of relationship management, warming up and informing captivated customers, aiming atfull understanding of all the needs according to each operation, whether import or export, paymentexport, sending or receiving payment orders and purchasing exchange products such as cash or prepaid cards.• Analysis of the documentation according to the type of operation, with indication of the eventualities at the second level of partner brokerage, where the transaction is carried out as concluded.

• SLA and Process Compliance: In a data process - executes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of data, responding to complaints/queries on mail, interacting with vendors for order management depending on the process (the nature of the transaction would depend on the process) in order to meet SLA targets. In a mail process - Follows all predefined procedures, adheres to all the laws regarding sales applicable in that specific location in order to meet SLA target and to ensure that the performance parameters are met and exceeded in order to meet SLA target• Executes client transactions attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed; Ensures appropriate documentation of the upshot from the last transaction on the clients' account as per the prescribed format. In order to meet quality standards.• Resolves individual cases that need re-work to ensure high C-Sat / NPS score from the end user. • Serve as backup support to others on the team.• Result of Project: There was a balance in the level of service, renewing the contracts of companies located in different countries and proper fiscal closing.

Provision of services as an Irish educational system specialist and product developer targeting the English student market for various institutions, such as CI Intercâmbio, WEST1, MD4S, The English Studio and International School of English • Used expert sales and negotiation skills to secure English course bookings, providing excellent levels of customer care throughout. Administering the entire sales cycle, from inquiry to conversion.• Used expert sales and negotiation skills to secure English course bookings, providing excellent levels of customer care throughout. Administering the entire sales cycle, from inquiry to conversion.• Implementing Customer Relationship Management (Salesforce CRM) system for the International Office.• Attracting new clients through Telemarketing and Social networks, specializing in digital platforms such as Facebook, Instagram, Twitter, and YouTube.• Strategically planned and implemented business development activities in Asia, Africa, and Latin America markets. Converting potential leads into secured candidate business, generating revenue to agreed targets and reporting performance to management on an ongoing basis.• Proactively identified and solved complex strategy problems that impacted sales management and business direction.• Determined merchandise price schedules and discount rates.• Conducting Irish educational market and competitor research to identify new opportunities within the sector ensuring market share and optimizing performance to target in terms of candidate offering.• Higher education specialist with deep knowledge of the local education system and direct acting with educational lectures, workshops and career coaching.• Attending and networking sector events nationally and internationally to represent the company and create opportunities for candidate generation and commercial opportunity.

• Practical knowledge of documentation analysis for import and export, confirming the conclusion with a second level. Negotiate the best form of payment according to the modality chosen by buyers and sellers of products or services. Ensure that such operations follow the guidelines of international trade and, in specific cases, of MERCOSUL through the common nomenclature of MERCOSUL (NCM).• Negotiate the exchange rate with the high-income segment, based on market volatility, ensuring the profitability of exchange transactions for sending or receiving foreign funds. Analyse supporting documents in accordance with the specifications of the Central Bank of Brazil and the Foreign Trade Chamber.• Supporting management teams with regular upskilling in terms of foreign exchange investment opportunities for clients and strategic commercial banking product cross-selling opportunities to drive growth and market share.• Account managing client portfolios for Itaú corporate partners throughout Southern Brazil, business development role with specific monthly targets to hunt, win, and generate new clients and optimize commercial opportunities directly impacting profitability and bottom-line positions.• Formulating and presenting reports and recommendations to inform sales strategies and drive growth.• Engaging with lapsed clients in order to identify and restore commercial relationships and SLAs, requiring excellent communication and negotiation skills and significant capacity to restore relationships and sell effectively with a strategic mind-set.• Assessing Customer Service levels by, periodically, administering quality assurance checks directly with current clients to ensure best practice, safeguard corporate relationships, and promote excellence as per company expectations.