Rafael Silva Lima Email & Phone Number

São Paulo, Brazil

São Paulo, Brasil

Responsible for a Technical and Business Service Squad, focused on optimizing customer experience and success, managing a portfolio of Tier 1 and Tier 2 customers.- Team Management: Coordination and development of a highly effective team.- Demand Management: Prioritizes and executes tasks in collaboration with Squad, ensuring efficiency in operations.- Strategic Collaboration: Works together with the Customer Success Manager (CSM) and Customer Excellence Manager (CEM) to resolve… Show more Responsible for a Technical and Business Service Squad, focused on optimizing customer experience and success, managing a portfolio of Tier 1 and Tier 2 customers.- Team Management: Coordination and development of a highly effective team.- Demand Management: Prioritizes and executes tasks in collaboration with Squad, ensuring efficiency in operations.- Strategic Collaboration: Works together with the Customer Success Manager (CSM) and Customer Excellence Manager (CEM) to resolve daily demands (tickets, crises, architecture and platform).- Customer Relationship: Establishes solid connections with mid- and senior-level executives, promoting lasting partnerships.- Monitoring of Indicators: Monitors NPS, Churn, Health Score and Revenue to ensure customer satisfaction.- Growth Opportunities: Identifies and prospects new opportunities within accounts, collaborating with the commercial team to maximize results. Show less

São Paulo, Brasil

Responsible for a Technical and Business Service Squad, focused on optimizing customer experience and success, managing a portfolio of Tier 1 and Tier 2 customers.- Team Management: Coordination and development of a highly effective team.- Demand Management: Prioritizes and executes tasks in collaboration with Squad, ensuring efficiency in operations.- Strategic Collaboration: Works together with the Customer Success Manager (CSM) and Customer Excellence Manager (CEM) to resolve… Show more Responsible for a Technical and Business Service Squad, focused on optimizing customer experience and success, managing a portfolio of Tier 1 and Tier 2 customers.- Team Management: Coordination and development of a highly effective team.- Demand Management: Prioritizes and executes tasks in collaboration with Squad, ensuring efficiency in operations.- Strategic Collaboration: Works together with the Customer Success Manager (CSM) and Customer Excellence Manager (CEM) to resolve daily demands (tickets, crises, architecture and platform).- Customer Relationship: Establishes solid connections with mid- and senior-level executives, promoting lasting partnerships.- Monitoring of Indicators: Monitors NPS, Churn, Health Score and Revenue to ensure customer satisfaction.- Growth Opportunities: Identifies and prospects new opportunities within accounts, collaborating with the commercial team to maximize results. Show less

São Paulo, Brasil

Responsible for a high-performance team that proactively monitors a portfolio of customers (Key Accounts) in order to ensure the experience, satisfaction, and perception of the added value of Linx products. Generating the best results for the client and for Linx, in addition to ensuring the maintenance and increase of the portfolio's recurring revenue- Team management;- Monitor NPS, Churn, Health Score, Revenue indicators;- Responsible for establishing solid relationships with… Show more Responsible for a high-performance team that proactively monitors a portfolio of customers (Key Accounts) in order to ensure the experience, satisfaction, and perception of the added value of Linx products. Generating the best results for the client and for Linx, in addition to ensuring the maintenance and increase of the portfolio's recurring revenue- Team management;- Monitor NPS, Churn, Health Score, Revenue indicators;- Responsible for establishing solid relationships with mid-level and senior executives of clients.- Monitoring customer satisfaction, engagement, and retention- Performance monitoring and KPI's analysis;- Customer billing control in cooperation with the Financial Department;- Ensure the contractual renewal of customers, with an increase in billing as an opportunity;- Monitoring of new opportunities within the accounts served and working together with the commercial team;- Conducting presentations and results meetings; Show less

São Paulo Area, Brazil

Responsible for proactively monitoring a customer portfolio (Key Accounts) in order to guarantee the experience, satisfaction and perception of added value of Linx products. Generating the best results for the client and Linx, in addition to ensuring the maintenance and increase of recurring revenue in its portfolio;- Ensure customer portfolio satisfaction, engagement and retention- Performance monitoring and KPI analysis;- Control of customer billings in cooperation with the… Show more Responsible for proactively monitoring a customer portfolio (Key Accounts) in order to guarantee the experience, satisfaction and perception of added value of Linx products. Generating the best results for the client and Linx, in addition to ensuring the maintenance and increase of recurring revenue in its portfolio;- Ensure customer portfolio satisfaction, engagement and retention- Performance monitoring and KPI analysis;- Control of customer billings in cooperation with the Finance Department;- Guarantee the contractual renewal of customers, with an increase in revenue according to the opportunity;- Monitor NPS, Churn, Health Score and other indicators;- Manage customer satisfaction related to the contracted products;- Map the main difficulties of customers and develop action plans;- Support the Support area with ticket resolution;- Prospect new opportunities within the accounts served and work together with the sales team;- Provide classroom or remote training according to the client's needs;- Conducting presentations and meeting results;- Promote upsell and cross-sell. Show less

São Paulo E Região, Brasil

Responsible for client portfolio management (campaign launch, results reports and analysis, long term relationship building and negotiations in general.).- 360º campaign management;- Performance monitoring and KPI analysis;- Planning/execution of communication actions;- Control of billings and payments of customers (in cooperation with the Finance Department);- Support for Sales, Marketing, Communication, Product and Finance;- Insights and Analytics: Analysis… Show more Responsible for client portfolio management (campaign launch, results reports and analysis, long term relationship building and negotiations in general.).- 360º campaign management;- Performance monitoring and KPI analysis;- Planning/execution of communication actions;- Control of billings and payments of customers (in cooperation with the Finance Department);- Support for Sales, Marketing, Communication, Product and Finance;- Insights and Analytics: Analysis, strategic recommendation and reporting using various tools;- Prospecting for new business, management, and development of channels;- Development of actions that accompany the client in their various relationship phases, from acquisition to the maturation of online campaigns. Show less

São Paulo Area, Brazil

Websites: Extra.com.br | Pontofrio.com.br | Casasbahia.com.brResponsible for the optimization of products and search results the company's websites and part of the business related to other areas of the company. Focus on increasing traffic and helping visitors to find your products in the search engine used internally on the websites.- Project management;- Control the search tool to manage the offers exposed on the websites;- Planning of actions with the IT area;-… Show more Websites: Extra.com.br | Pontofrio.com.br | Casasbahia.com.brResponsible for the optimization of products and search results the company's websites and part of the business related to other areas of the company. Focus on increasing traffic and helping visitors to find your products in the search engine used internally on the websites.- Project management;- Control the search tool to manage the offers exposed on the websites;- Planning of actions with the IT area;- Planning and execution of communication and marketing actions;- Analysis of KPIs;- Development of performance reports using an Adobe Analytics tool;- Alignment with areas of IT, Creation, UX, CSS and Commercial;- Preparation of plans in excel;- Preparation of PowerPoint presentations;- Negotiation of products to be exposed to the results of the research; Show less

São Paulo Area, Brazil

Websites B2C: Extra.com.br | Pontofrio.com.br | Casasbahia.com.br | Barateiro.com.br | Cdiscount.com.br | Pontofrioatacado.com.brWebsites B2B: Nike.com.br | Lojahp.com.br | Aocloja.com.br | Lojafuji.com.brResponsible for SEO (Search Engine Optimization): Optimize the pages of B2C / B2B sites in the search engines such as Google, Yahoo, Bing and others.- Responsible for Blogs (Extra / Pontofrio / Casas Bahia);- Project management;- Planning/execution of… Show more Websites B2C: Extra.com.br | Pontofrio.com.br | Casasbahia.com.br | Barateiro.com.br | Cdiscount.com.br | Pontofrioatacado.com.brWebsites B2B: Nike.com.br | Lojahp.com.br | Aocloja.com.br | Lojafuji.com.brResponsible for SEO (Search Engine Optimization): Optimize the pages of B2C / B2B sites in the search engines such as Google, Yahoo, Bing and others.- Responsible for Blogs (Extra / Pontofrio / Casas Bahia);- Project management;- Planning/execution of communication and marketing actions;- Analysis of KPIs;- Suggestions for improvements to B2B sites;- Alignment with the areas of IT, Creation, UX, CSS and Commercial;- Preparation of performance report;- Preparation of action plans;- Percentage Promotions Register for an organic channel;- Preparation of spreadsheets in Excel;- Alignment with the SEO Master Agency on the demands of the area.- Negotiation of products to be exposed in the media; Show less

São Paulo Area, Brazil

Websites: Extra.com.br | Pontofrio.com.br | Casasbahia.com.brResponsible for the strategic planning of the company's websites and exhibition of products offered in internal and external media.- Negotiation of E-mail Marketing with partner sites;- Contact with agency and partners;- Management of the flow of creation of parts with the agency;- Hotsite Segmentation,- Sales analysis of websites- Sales Analysis Marketing Emails- Negotiation of products with… Show more Websites: Extra.com.br | Pontofrio.com.br | Casasbahia.com.brResponsible for the strategic planning of the company's websites and exhibition of products offered in internal and external media.- Negotiation of E-mail Marketing with partner sites;- Contact with agency and partners;- Management of the flow of creation of parts with the agency;- Hotsite Segmentation,- Sales analysis of websites- Sales Analysis Marketing Emails- Negotiation of products with the commercial area;- Briefing of campaigns and pieces related to the sites;- Development of spreadsheets in Excel;- Recommendations for offers for media exposure;- Event Planning and Promotional Calendar of offers; Show less

São Paulo Area, Brazil

Webites: Extra.com.br / Pontofrio.com.brResponsible for the strategic planning of the company's websites and exhibition of products offered in internal and external media.- Development of spreadsheets in Excel;- Promotional calendar of offers and media;- Publishing of media in partner portals;- Approval of parts for the site;- Approval of E-mails Marketing of products;- Description of products on the website;- Editing images of the products displayed on… Show more Webites: Extra.com.br / Pontofrio.com.brResponsible for the strategic planning of the company's websites and exhibition of products offered in internal and external media.- Development of spreadsheets in Excel;- Promotional calendar of offers and media;- Publishing of media in partner portals;- Approval of parts for the site;- Approval of E-mails Marketing of products;- Description of products on the website;- Editing images of the products displayed on the site (Photoshop);- Development of PowerPoint presentations- Contact with agency and partners; Show less

São Paulo Area, Brazil

Website: http://www.colegioeag.com.br/Responsible for Marketing planning and material used in advertising.- Editing of images in Photoshop;- Computer class for children;- Development of PowerPoint Parts- Development (Creation) of personalized invitations, banners and products;- Development of spreadsheets in Excel;- Computer maintenance- Updates of data on websites;- Meeting with partners and suppliers- Event Organizers

Intensive General English, Second Language Learning - Australia, Brisbane, Elementary To Advanced (5 Levels)

Cultural exchange with the purpose of improving the English language. Course at Browns English Language School in the city of Brisbane.

Bachelor Degree, Business Administration And Management, General

Elementary And High School