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Rafael Silva Lima Email & Phone Number
Customer Success Leader
at
Pipefy
1 work email found
@vtex.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success Leader
Location
São Paulo, Brazil, Brazil
Company size
Who is Rafael Silva Lima? Overview
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Quick answer
Rafael Silva Lima is listed as Customer Success Leader at Pipefy, a company with 502 employees, based in São Paulo, Brazil, Brazil. AeroLeads shows a work email signal at vtex.com and a matched LinkedIn profile for Rafael Silva Lima.
Rafael Silva Lima previously worked as Commerce Engineer Leader at Vtex and Customer Excellence Manager Leader at Vtex. Rafael Silva Lima holds Intensive General English, Second Language Learning - Australia, Brisbane, Elementary To Advanced (5 Levels) from Browns English Language School.
Company email context
Email format at Pipefy
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*@vtex.com
68% confidence
AeroLeads found 1 current-domain work email signal for Rafael Silva Lima. Compare company email patterns before reaching out.
Profile bio
About Rafael Silva Lima
Professional with over 10 years of experience in the online retail area, the last ones being dedicated to the Customer Excellence area at VTEX.My journey includes a role as a Customer Success Coordinator at Linx, managing product performance with key customers (Key Accounts). I also had a brief experience as an Account Manager (Farmer) at cxLoyalty, focusing on performance, retention, and customer relationships. In addition, I accumulated experience in the marketing area in large companies such as Via Varejo, Cnova, and Grupo Pão de Açúcar, collaborating directly with the websites of Casas Bahia, Extra, and Pontofrio.I have solid knowledge in management, strategic planning, KPI analysis, performance marketing, customer prospecting, and project management.
Listed skills include E Commerce, Email Marketing, Marketing, Google Analytics, and 34 others.
Current workplace
Rafael Silva Lima's current company
Company context helps verify the profile and gives searchers a useful next step.
Pipefy
11 roles
Rafael Silva Lima work experience
A career timeline built from the work history available for this profile.
Commerce Engineer Leader
CurrentResponsible for a Technical and Business Service Squad, focused on optimizing customer experience and success, managing a portfolio of Tier 1 and Tier 2 customers.- Team Management: Coordination and development of a highly effective team.- Demand Management: Prioritizes and executes tasks in collaboration with Squad, ensuring efficiency in operations..
Dec 2023 - Present
Customer Excellence Manager Leader
Responsible for a Technical and Business Service Squad, focused on optimizing customer experience and success, managing a portfolio of Tier 1 and Tier 2 customers.- Team Management: Coordination and development of a highly effective team.- Demand Management: Prioritizes and executes tasks in collaboration with Squad, ensuring efficiency in operations..
Jan 2021 - Dec 2023
Customer Success Coordinator
Responsible for a high-performance team that proactively monitors a portfolio of customers (Key Accounts) in order to ensure the experience, satisfaction, and perception of the added value of Linx products. Generating the best results for the client and for Linx, in addition to ensuring the maintenance and increase of the portfolio's recurring revenue.
Jul 2020 - Jan 2021
Sr. Customer Success Executive
Responsible for proactively monitoring a customer portfolio (Key Accounts) in order to guarantee the experience, satisfaction and perception of added value of Linx products. Generating the best results for the client and Linx, in addition to ensuring the maintenance and increase of recurring revenue in its portfolio;- Ensure customer portfolio.
May 2019 - Jul 2020
Account Manager
Responsible for client portfolio management (campaign launch, results reports and analysis, long term relationship building and negotiations in general.).- 360º campaign management;- Performance monitoring and KPI analysis;- Planning/execution of communication actions;- Control of billings and payments of customers (in cooperation with the Finance.
Mar 2018 - Apr 2019
Digital Marketing Supervisor
Websites: Extra.com.br | Pontofrio.com.br | Casasbahia.com.brResponsible for the optimization of products and search results the company's websites and part of the business related to other areas of the company. Focus on increasing traffic and helping visitors to find your products in the search engine used internally on the websites.- Project management.
Oct 2015 - Jan 2017
Marketing Supervisor
Websites B2C: Extra.com.br | Pontofrio.com.br | Casasbahia.com.br | Barateiro.com.br | Cdiscount.com.br | Pontofrioatacado.com.brWebsites B2B: Nike.com.br | Lojahp.com.br | Aocloja.com.br | Lojafuji.com.brResponsible for SEO (Search Engine Optimization): Optimize the pages of B2C / B2B sites in the search engines such as Google, Yahoo, Bing and others..
Oct 2012 - Oct 2015
Sr. Marketing Analyst
Websites: Extra.com.br | Pontofrio.com.br | Casasbahia.com.brResponsible for the strategic planning of the company's websites and exhibition of products offered in internal and external media.- Negotiation of E-mail Marketing with partner sites;- Contact with agency and partners;- Management of the flow of creation of parts with the agency;- Hotsite.
Sep 2010 - Oct 2012
Marketing Assistant
Webites: Extra.com.br / Pontofrio.com.brResponsible for the strategic planning of the company's websites and exhibition of products offered in internal and external media.- Development of spreadsheets in Excel;- Promotional calendar of offers and media;- Publishing of media in partner portals;- Approval of parts for the site;- Approval of E-mails Marketing.
Dec 2006 - Sep 2010
Communications Assessor And Child Educator
Colégio Eag
Website: http://www.colegioeag.com.br/Responsible for Marketing planning and material used in advertising.- Editing of images in Photoshop;- Computer class for children;- Development of PowerPoint Parts- Development (Creation) of personalized invitations, banners and products;- Development of spreadsheets in Excel;- Computer maintenance- Updates of data on.
Jun 2003 - Jun 2006
Team & coworkers
Colleagues at Pipefy
Other employees you can reach at pipefy.com. View company contacts for 502 employees →
BB
Bárbara Brito Bastos
Colleague at Pipefy
São Paulo, São Paulo, Brazil, Brazil
View →
JY
João Yutaka Kato De Oliveira
Colleague at Pipefy
Curitiba, Paraná, Brazil, Brazil
View →
🚀R
🚀 Roberto Chavarria
Colleague at Pipefy
Curitiba, Paraná, Brazil, Brazil
View →
TP
Tai Porto
Colleague at Pipefy
Niterói, Rio De Janeiro, Brazil, Brazil
View →
RA
Renan Almeida De Oliveira
Colleague at Pipefy
São Paulo, São Paulo, Brazil, Brazil
View →
NM
Nima Mhmdi
Colleague at Pipefy
Tehran, Tehran Province, Iran, Iran, Islamic Republic Of
View →
FM
Francisco Maria Lopes
Colleague at Pipefy
Curitiba, Paraná, Brazil, Brazil
View →
PM
Paola M. Botelho
Colleague at Pipefy
Curitiba, Paraná, Brazil, Brazil
View →
RJ
Roy Jone
Colleague at Pipefy
Marysville, California, United States, United States
View →
LL
Lucas Leite
Colleague at Pipefy
Curitiba, Paraná, Brazil, Brazil
View →
Bárbara Brito Bastos
Colleague at Pipefy
São Paulo, São Paulo, Brazil, Brazil
View →
JY
João Yutaka Kato De Oliveira
Colleague at Pipefy
Curitiba, Paraná, Brazil, Brazil
View →
🚀R
🚀 Roberto Chavarria
Colleague at Pipefy
Curitiba, Paraná, Brazil, Brazil
View →
TP
Tai Porto
Colleague at Pipefy
Niterói, Rio De Janeiro, Brazil, Brazil
View →
RA
Renan Almeida De Oliveira
Colleague at Pipefy
São Paulo, São Paulo, Brazil, Brazil
View →
NM
Nima Mhmdi
Colleague at Pipefy
Tehran, Tehran Province, Iran, Iran, Islamic Republic Of
View →
FM
Francisco Maria Lopes
Colleague at Pipefy
Curitiba, Paraná, Brazil, Brazil
View →
PM
Paola M. Botelho
Colleague at Pipefy
Curitiba, Paraná, Brazil, Brazil
View →
RJ
Roy Jone
Colleague at Pipefy
Marysville, California, United States, United States
View →
LL
Lucas Leite
Colleague at Pipefy
Curitiba, Paraná, Brazil, Brazil
View →
3 education records
Rafael Silva Lima education
Intensive General English, Second Language Learning - Australia, Brisbane, Elementary To Advanced (5 Levels)
Browns English Language School
Bachelor Degree, Business Administration And Management, General
Universidade Bandeirante De São Paulo
Elementary And High School
Colégio Eag
FAQ
Frequently asked questions about Rafael Silva Lima
Quick answers generated from the profile data available on this page.
What company does Rafael Silva Lima work for?
Rafael Silva Lima works for Pipefy.
What is Rafael Silva Lima's role at Pipefy?
Rafael Silva Lima is listed as Customer Success Leader at Pipefy.
What is Rafael Silva Lima's email address?
AeroLeads has found 1 work email signal at @vtex.com for Rafael Silva Lima at Pipefy.
Where is Rafael Silva Lima based?
Rafael Silva Lima is based in São Paulo, Brazil, Brazil while working with Pipefy.
What companies has Rafael Silva Lima worked for?
Rafael Silva Lima has worked for Pipefy, Vtex, Linx, Cxloyalty, and Via Varejo Sa.
Who are Rafael Silva Lima's colleagues at Pipefy?
Rafael Silva Lima's colleagues at Pipefy include Bárbara Brito Bastos, João Yutaka Kato De Oliveira, 🚀 Roberto Chavarria, Tai Porto, and Renan Almeida De Oliveira.
How can I contact Rafael Silva Lima?
You can use AeroLeads to view verified contact signals for Rafael Silva Lima at Pipefy, including work email, phone, and LinkedIn data when available.
What schools did Rafael Silva Lima attend?
Rafael Silva Lima holds Intensive General English, Second Language Learning - Australia, Brisbane, Elementary To Advanced (5 Levels) from Browns English Language School.
What skills is Rafael Silva Lima known for?
Rafael Silva Lima is listed with skills including E Commerce, Email Marketing, Marketing, Google Analytics, Photoshop, Digital Marketing, Marketing Strategy, and Strategic Planning.
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