Customer Excellence Coordinator
Current
Jun 2024 - Present
AeroLeads people directory · profile
Rafael Sobral Email & Phone Number
CX Coordinator @Nubank Brasil
at
Nubank
LinkedIn matched
3 data sources
Profile completeness 100%
Current company
Role
CX Coordinator @Nubank Brasil
Location
São Paulo, São Paulo, Brazil
Company size
Who is Rafael Sobral? Overview
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Quick answer
Rafael Sobral is listed as CX Coordinator @Nubank Brasil at Nubank, a company with 2936 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Rafael Sobral.
Rafael Sobral previously worked as Customer Excellence Coordinator at Nubank and Customer Excellence Supervisor - Continuous Improvement at Nubank. Rafael Sobral holds Product Management from Escola Pm3.
Company email context
Email format at Nubank
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Nubank
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Profile bio
About Rafael Sobral
Rafael Sobral is a CX Coordinator @Nubank Brasil at Nubank. He possess expertise in e commerce, adobe audition, salesforce, soap, adobe photoshop and 15 more skills. He is proficient in Inglês.
Listed skills include E Commerce, Adobe Audition, Salesforce, Soap, and 16 others.
Current workplace
Rafael Sobral's current company
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Nubank
9 roles
Rafael Sobral work experience
A career timeline built from the work history available for this profile.
Customer Excellence Supervisor - Continuous Improvement
Jan 2023 - May 2024
Customer Excellence Supervisor
- Analyze root causes for changes in KPIs; - Know the operational risks involved in their routine, mapping them out when necessary; - Make decisions when necessary, especially in case of unforeseen events when a fast response is needed; - Follow up KPIs on a daily, weekly and monthly basis; - Develop SMART action plans based on the metrics they're.
May 2021 - Dec 2022
Customer Excellence Analyst Ii
- Provide support to our customers answering chats, emails and calls- Empower our customers by making sure they know our app’s features- Analyze customer's application data and documents submitted- Collect feedback and suggestions from customers and prospects- Triage and treat potential bugs and operational issues affecting customers- Track claims on our.
Nov 2019 - May 2021
Customer Excellence Analyst
Provide support to our customers answering chats, emails and calls;Empower our customers by making sure they know our app’s features;Collect feedback and suggestions from customers and prospects;Triage and treat potential bugs and operational issues affecting customers;Track claims on our chargeback process;
Nov 2017 - Oct 2019
Support Analyst
Suporte e interação através de mídias sociais e e-mail, processo de onboarding com analise e aprovação de documentações. Relacionamento com parceiros para solução de problema, criação e melhorias dos processos de risco e segurança do negócio.
Jun 2016 - Aug 2017
Social Media Assistant
Interação com os consumidores nas páginas oficiais. Relacionamento com os parceiros do site para dúvidas, sugestões de melhorias em anúncios, manutenção das contas ativas e retenção das vendas realizadas.
Nov 2014 - Apr 2016
Social Media Intern
Vert Inteligência Digital
Responsible for planning social media calendars, creating posts and assisting the social media team with brainstorming campaigns.
May 2014 - Nov 2014
Analista De Qualidade
Monitoria dos processos de venda, análise e criação de relatórios, treinamentos de qualidade, onboarding e técnicas de vendas, revisão e criação de processos e scripts.
Aug 2013 - May 2014
Team & coworkers
Colleagues at Nubank
Other employees you can reach at nubank.com. View company contacts for 2936 employees →
HS
Henrique Samuel
Colleague at Nubank
São Paulo, São Paulo, Brazil, Brazil
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AM
Andy Mendoza
Colleague at Nubank
Mexico City, Mexico, Mexico
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KR
Kevin Ritschel
Colleague at Nubank
São Paulo, São Paulo, Brazil, Brazil
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RF
Rosana Ferreira
Colleague at Nubank
Osasco, São Paulo, Brazil, Brazil
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MA
Mayra Alves
Colleague at Nubank
Nova Iguaçu, Rio De Janeiro, Brazil, Brazil
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BC
Bruna Cunha
Colleague at Nubank
Belo Horizonte, Minas Gerais, Brazil, Brazil
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MS
Marcio Souza
Colleague at Nubank
Federal District, Brazil, Brazil
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FR
Felipe Rui
Colleague at Nubank
São Paulo, São Paulo, Brazil, Brazil
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ML
Maiza Lopes De Carvalho
Colleague at Nubank
São Paulo, São Paulo, Brazil, Brazil
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AC
Alejandro Cañas
Colleague at Nubank
Toluca, México, Mexico, Mexico
View →
Henrique Samuel
Colleague at Nubank
São Paulo, São Paulo, Brazil, Brazil
View →
AM
Andy Mendoza
Colleague at Nubank
Mexico City, Mexico, Mexico
View →
KR
Kevin Ritschel
Colleague at Nubank
São Paulo, São Paulo, Brazil, Brazil
View →
RF
Rosana Ferreira
Colleague at Nubank
Osasco, São Paulo, Brazil, Brazil
View →
MA
Mayra Alves
Colleague at Nubank
Nova Iguaçu, Rio De Janeiro, Brazil, Brazil
View →
BC
Bruna Cunha
Colleague at Nubank
Belo Horizonte, Minas Gerais, Brazil, Brazil
View →
MS
Marcio Souza
Colleague at Nubank
Federal District, Brazil, Brazil
View →
FR
Felipe Rui
Colleague at Nubank
São Paulo, São Paulo, Brazil, Brazil
View →
ML
Maiza Lopes De Carvalho
Colleague at Nubank
São Paulo, São Paulo, Brazil, Brazil
View →
AC
Alejandro Cañas
Colleague at Nubank
Toluca, México, Mexico, Mexico
View →
3 education records
Rafael Sobral education
Product Management
Comunicação Social, Advertising
Comunicação Social, Rádio E Televisão
FAQ
Frequently asked questions about Rafael Sobral
Quick answers generated from the profile data available on this page.
What company does Rafael Sobral work for?
Rafael Sobral works for Nubank.
What is Rafael Sobral's role at Nubank?
Rafael Sobral is listed as CX Coordinator @Nubank Brasil at Nubank.
Where is Rafael Sobral based?
Rafael Sobral is based in São Paulo, São Paulo, Brazil while working with Nubank.
What companies has Rafael Sobral worked for?
Rafael Sobral has worked for Nubank, Nubank Brasil, Sumup, Groupon, and Vert Inteligência Digital.
Who are Rafael Sobral's colleagues at Nubank?
Rafael Sobral's colleagues at Nubank include Henrique Samuel, Andy Mendoza, Kevin Ritschel, Rosana Ferreira, and Mayra Alves.
How can I contact Rafael Sobral?
You can use AeroLeads to view verified contact signals for Rafael Sobral at Nubank, including work email, phone, and LinkedIn data when available.
What schools did Rafael Sobral attend?
Rafael Sobral holds Product Management from Escola Pm3.
What skills is Rafael Sobral known for?
Rafael Sobral is listed with skills including E Commerce, Adobe Audition, Salesforce, Soap, Adobe Photoshop, Google Adwords, Scup, and Seo.
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