Rafael Ulate Email & Phone Number

Costa Rica

• Standardized and optimized quoting procedures, significantly improving operational efficiency.• Developed comprehensive financial reports comparing key performance indicators (KPIs) for internal use.• Led a high-performing team in project development, proficiently handling data analysis, and overseeing quoteoperations.

San Jose, Costa Rica

• Managed day-to-day business processes, including transportation, logistics, and supply chain management, achieving a 15% reduction in process time.• Analyzed competitive business imports, created databases, and implemented strategies to explore new markets and products, leveraging Excel and Power BI.• Implemented an internal app to enhance digitalization of processes, facilitating seamless integration of databases within departments and improving overall procedures by 50%.•… Show more • Managed day-to-day business processes, including transportation, logistics, and supply chain management, achieving a 15% reduction in process time.• Analyzed competitive business imports, created databases, and implemented strategies to explore new markets and products, leveraging Excel and Power BI.• Implemented an internal app to enhance digitalization of processes, facilitating seamless integration of databases within departments and improving overall procedures by 50%.• Introduced streamlined processes, eliminating unnecessary steps in operations, including warehouse reorganization and web page development. Show less

Costa Rica

• Improved team metrics by 5%, leading a team of 25 people through the implementation of innovative communication methods and enhanced time management.• Fostered team development by cultivating a positive work environment, boosting morale, and consistently maintaining high-performance metrics.• Facilitated efficient communication within the company, introducing new methods for easier and faster interactions.

Costa Rica

• Lead the team’s performance by having the highest quality and high call average in the account. • Helped improve metrics by coaching lower rated agents in to enhance team metrics.