Rafael Ulate Email & Phone Number

Costa Rica

• Standardized and optimized quoting procedures, significantly improving operational efficiency.
• Developed comprehensive financial reports comparing key performance indicators (KPIs) for internal use.
• Led a high-performing team in project development, proficiently handling data analysis, and overseeing quoteoperations.

San Jose, Costa Rica

• Managed day-to-day business processes, including transportation, logistics, and supply chain management, achieving a 15% reduction in process time.
• Analyzed competitive business imports, created databases, and implemented strategies to explore new markets and products, leveraging Excel and Power BI.
• Implemented an internal app to enhance digitalization of processes, facilitating seamless integration of databases within departments and improving overall procedures by 50%.
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• Introduced streamlined processes, eliminating unnecessary steps in operations, including warehouse reorganization and web page development. Show less

Costa Rica

• Improved team metrics by 5%, leading a team of 25 people through the implementation of innovative communication methods and enhanced time management.
• Fostered team development by cultivating a positive work environment, boosting morale, and consistently maintaining high-performance metrics.
• Facilitated efficient communication within the company, introducing new methods for easier and faster interactions.

Costa Rica

• Lead the team’s performance by having the highest quality and high call average in the account.
• Helped improve metrics by coaching lower rated agents in to enhance team metrics.