Responsible for leading a project team in delivering a solution to the client using the appropriate business measurements and terms and conditions for the project according to the project charter, project agreement or contract. Responsibility for managing scope, schedule, and deliverables, which includes applying techniques for planning, tracking, change control, and risk management. Responsible for managing all project resources, and for establishing an effective communication plan with the project team and the client/executives. Acting as a Servant Leader, Team building agent with an impact in the core team, process, and outcomes, as well the product owner and extended teams. Acting as a Teaching, Mentoring, Facilitating and Coaching.Strong aptitude with communication, time management, good organizer, facilitator - driving consensus, brainstorming, decision making. Strong agile knowledge and experience working with agile projects with more than 60 iterations with Agile Team.

Expertise in analysis and description of business processes, and their translation into functional and non-functional IT requirements. Business analysts act as the interpreters between the worlds of IT and business. Typical examples of the deliverables are functional and non-functional requirements, use-cases, process models, and impact analysis

Experience in analysis and description of business processes, and their translation into functional and non-functional IT requirements. Interpreters between the worlds of IT and business. Typical examples of the deliverables are functional and non-functional requirements, use-cases, process models, and impact analysis. Responsible for project scope and risk management reporting directly to client and Directors from Project Management, Technical Solution Managers and Solution Architects areas. Experience in all Telecommunications business process and domains as Sales, Service Delivery, Billing, Service Assurance and dealing with portfolios with Telco service.

As a Leader, I am responsible for discharge technical management within a team, encouraging mutual respect, commitment, innovation, collaboration. I encourage groups to work together and I take responsibility for team building to optimize performance by working with other teams, planning and managing resources to provide correct levels of cover. I am responsible for set challenging but achievable team targets to match business metrics, performance standards and SLA's and manage Individual and Team Performance. Subsequently, align individual and team training requirements with business needs within budget guidance. I manage daily, weekly, monthly process changes which may affect the team and reacts to and resolves issues inside and where practical, outside department. Leading a team of 16-6 people which are responsible for the delivery and match what the client needs. Effective resolution of complaints, takes responsibility for final decisions on call resolution and escalation, improves backlog management, involving United States and India. Foster team building by encouraging individuals to share knowledge, highlighting problems or critical situations to management or team, being proactive in everything regarding Team working behaviors.

Business Analyst at AT&T client supporting Billing systems. I have the expertise in analysis and description of business processes, and their translation into functional and non-functional IT requirements. Responsible for Product Catalog expansion projects to support the goal of having the stakeholder most knowledgeable and accountable for each type of data be the source to physically enter and maintain that data while at the same time providing an end-to-end management and coordination of activities required to implement any new product, service, or offer on the platform. Also, I am responsible for advisory through SQL queries and defect monitoring on test and production environments.

Chief Operating Officer, the executive responsible for strategy and development in the company.As a COO, I was responsible for the coordination and monitoring of the Marketing, Commercial, Financial, IT and Administrative departments. I participated in the meetings and events of ABRADi (Associação Brasileira de Agentes Digitais) National, carrying out the branding of the company.I was responsible for ensure the quality of service delivery, through the technical team and operating systems, responsible for planning, monitoring, and do the control of strategies and achieve commercial results, whether those individuals or legal clients. I was responsible for monitoring and do the intervention of relationships with new potential customers and existing ones. I was responsible for conduct a selective process to hire new employees. Also, I did presentation of monthly financial reports.

Effective leadership of 40 employees, active participation in the inauguration of stores and validation of layout according to Claro´s Marketing, for example, the Claro Mega Store in Dom Pedro Shopping. I was responsible for monitory and do the control of the operation results of the store, responsible for the supply, turning and products and services exhibitions in stores. I was responsible for guarantee the performance and daily controls, administrative and technical routines. I guarantee of the equalization of the knowledge and quality of the team, applying monthly PDI's (Plano de Desenvolvimento Individual) Management of the operational result of the store guaranteeing profitability.

As a SCM I was responsible for the internal performance in the Financial, Commercial and Administrative areas. responsible for the maintenance of store standards regarding VIVO´s layout. Competent leadership of 10-30 employees. Experience in customer service and negotiation with clients to encounter your requests. Responsible for the challenges, the internal and external planning for the accomplishment of the goals established by the company.Responsible for the recruitment and selection, based on the competency interview. Responsible for creating and applying dynamics to the team in monthly meetings. Responsible for hiring / exit interviews. Direct performance in training, development of new managers and salespeople principally through feedback and daily meetings.