With 3 years of experience in development, I seek to apply my knowledge in information technology. My journey includes 9 years in civil engineering, where I honed my skills in deadline management, product quality, and interpersonal relationships.In the technology sector, I have worked as a systems development analyst and, subsequently, as a developer, both roles centered on creating call centers on the Twilio platform using Node and React. My responsibilities encompass system implementation and maintenance, integration with various APIs, and the development of plugins and custom applications.I completed my degree in systems analysis and development in 2022 and remain dedicated and committed to the continuous improvement of my professional skills.
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Software EngineerÍlia Aug 2024 - PresentBrazilDesenvolvedora FullStack com foco em Twilio. -
Developer Full StackWittel Apr 2022 - Aug 2024São Paulo, BrazilDevelopment of call centers on the Twilio platform using Node and React. Consuming APIs for integration with services such as Salesforce, Zendesk, Dialogflow (Google), Luis (Microsoft), and customer databases. Development of plugins to adjust the Twilio platform according to the customer's needs and development of own applications consuming Twilio's communications services. -
Systems Development AnalystMundo Livre Digital Jun 2021 - Apr 2022São Paulo, BrazilDevelopment of call centers on the Twilio platform using Node and React. Consuming APIs for integration with services such as Salesforce, Zendesk, Dialogflow (Google), Luis (Microsoft), and customer databases. Monitoring project planning, participating in meetings with the client to gather requirements and with developers to develop this backlog. Use of Jira, Bitbucket, and Confluence to organize tasks, codes, and documentation. -
Developer Full StackCarambola Feb 2021 - May 2021São Paulo, BrazilDevelopment of a bot for customer service via Whatsapp on the Twilio platform for Mundo Livre Digital, using NodeJS to integrate Twilio with Microsoft's Luis artificial intelligence and the Zendesk customer relationship management platform. Also using React to create views that present Zendesk information on the Twilio Flex page to improve the agent's practicality in customer service. -
DesignerDeletros Nov 2011 - Mar 2019São Paulo, BrazilElaboration of a complete project, including all disciplines and documents such as quantitative spreadsheets, price spreadsheets, and reports for the São Paulo Metro and CPTM.Elaboration of fire prevention and firefighting projects, aiming to obtain the AVCB, for SPTrans.Quality control and project management, using MSProject, WBS, and PMI tools, for the implementation of a motor generator group in the São Paulo Metro and Sesc Pompéia.Management of systems that integrate the implementation of Line 4 – Yellow of the São Paulo Metro, using MSProject, WBS, and PMI tools.Development of technical proposals and qualification for bidding. -
InternTerraplanagem E Transportes Cunha Jan 2009 - Nov 2011São Paulo, BrazilSupervision of earthmoving and paving works. Volume calculation for land transport. Survey of materials and preparation of budget worksheet. Development of Technical, Qualification, and Price Proposals for participation in Tenders.
Rafaela Cunha Education Details
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Information Technology -
Civil Engineering -
Construction
Frequently Asked Questions about Rafaela Cunha
What company does Rafaela Cunha work for?
Rafaela Cunha works for Ília
What is Rafaela Cunha's role at the current company?
Rafaela Cunha's current role is Developer FullStack | Node | React | AWS | Twilio.
What schools did Rafaela Cunha attend?
Rafaela Cunha attended Impacta Tecnologia, Fundação Armando Álvares Penteado, Faculdade De Tecnologia De São Paulo - Fatec-Sp.
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