Rafaela C. Email & Phone Number

Woodstock, Ga, Us

Atlanta, Georgia, United States

Greater Atlanta Area

Develop and oversee departmental function related processes and workflows with attention to both upstream and downstream impact to other departments Work directly with District leadership across multiple functionsGuide the initiation and completion of complex projects and programs; make recommendations to management for implementation Research and recommend new processes, policies and procedures to optimize services and promote department efficiencyUndertakes projects as assigned by Executive Staff to support organizational initiatives Develop training materials and/or training for other department leadership and staff relevant to areas of responsibility Developed template and authored technical documentation required for District reports and dashboards

Atlanta, Georgia

MS Project FY goal tracking Project(s) lead/coordinatorKanban/Agile facilitatorO365 and related apps, including Sharepoint Team/O365 Teams, Sway, Planner, Excel etc.Process diagrams using Visio/Nintex forms/MS Power AutomateBudget/Logistics & inventory supportEmployee responsibilities matrixSoftware review committee memberSupport for Enterprise Applications, IT Security and Student Technology Support

Greater Atlanta Area

A/P processing using SAPDocument controlSharePoint Administrator Administration support for Executive Director and Financial Analyst

Greater Atlanta Area

Adoption/implementation of global records compliance and information governance program Program related planning, training, communication, internal audits, assessments, department or function evaluations and consulting Program related projects lead and/or team memberProgram representative in Corporate Enterprise Software, Technology, Application Review Committee Assigned Program representative to Wood & Fiber Supply (Contracting, Raw Material, Timber, Accounting and Supply Chain) and special consult to CPG Yankee Dryer Engineering (GP business segments)

Kennesaw, Ga

Business SharePoint AdministratorInstrumental in developing/defining taxonomy/metadata, hierarchy and security controls at site collection level Established business SharePoint internal audit parameters and specifications to promote analytics, schedule and reporting criteria along with change management procedures, while promoting, obtaining and maintaining user buy-in and adherence Project(s) Lead and/or Coordinator Developed sustainable and compliant support models including reporting aligned with business and/or regulatory requirements Project co-lead and software administrator for roll out of IHS Goldfire AI PoCGlobal R&D team administration including managing records compliance, supporting intellectual property protection, budget allocation/maintenence, definition of various training needs and development of required training.

Inside sales specialist (assigned to 3rd tier suppliers to Ford/GM/Daimler Chrysler)Production supply and demand forecasting QA/QC review and claims resolution Assessment of downstream impact of delays and development of mitigation strategiesHands on production line and process/procedures training at main facility in Tamaulipas, Mexico Root Cause Analysis/Investigation/ReportingResolution of QC claims with ISO required 8-D problem resolution reporting on all concerns/incidencesCustomer relations and account managementISO certified company (QS9000 at time of employment)

Developed working knowledge of Department of Transportation (DOT) standards as they applied to company and product offerings.QA/QC assessment of incoming and outgoing products based on existing standards.Managed records for product transport and shipment.Ensured state DOT compliance. Managed records to ensure accurate entry, maintenance, security and audit readiness.

Reviewed and maintained documents submitted to court or arbitration. Obtained materiaks from external parties andcreated and monitored monthly reporting, claim payouts and account reconciliation, reviewing recommendations vs. coverage.Ensured proper documentation and inventory for all documentation, evidence and recordings to prepare for arbitration or transfer.Processed month end batch reporting.

San Francisco Bay Area

Received and processed new/incoming claims, ensuring accurate data entry into system.Interviewed customers and obtained data to prepare caseloads for assignment.Provided excellent customer service, responding to questions related to coverage, claims, endorsements and policies.Logged, monitored and reconciled payments against coverage at month end closing.Processed and logged claim payouts.Participated in annual audits.