Rafael Arroyo Email & Phone Number

Orlando, FL, US

Orlando, Florida, United States

Responsible for the proper configuration and performance of the entire internal corporate IT infrastructure comprised of hardware, software, networks, servers, storage, security, VTC, Telephony and related systems. Overseeing the installation of information/communication technology systems and upgrades in support of internal and external customers..

Orlando, Florida, United States

• Perform database analysis, code and tests middleware routines to ensure successful and seamless communication among the various IT systems and applications components.
• Participate in component and data architecture design, software product evaluation and buy vs. buildrecommendations.
• Establish specifications for use in the development process, coordinate and reviews the work of developers or programmers, and test and approves deliverables prior to deployment to customer sites.
• Develop and Implement test plans and procedures.
• Prepare and communicate project plans, track project progress, control project scope, and facilitates change orders in response to out of scope needs.
• Develop and maintains detailed project documentation.

Orlando, Florida, United States

• Leads requirements analysis, requirements definition, requirements management, functional analysis,performance analysis, system design, detail trade studies, CONOP development, systems integration and test.
• Researches and analyzes data, such as vendor products, COTS components, GFE/CFE, specifications, and manuals to determine feasibility of design or application.
• Effectively chooses the appropriate standards, processes, procedures, and tools throughout the system development life cycle to support the generation of technical engineering products.
• Defines processes for technical platforms, system specifications, input/output and working parameters for hardware and/or software compatibility.
• Identifies, analyzes and resolves system design weaknesses.
• Develop technical risk assessments.

Orlando, Florida Area

• Manage, lead, and direct team personnel
• Assist Team to identify and create a cohesive Project Plan, to include task dependencies, major milestones, and resources.
• Plan, coordinate, and oversee IT projects ranging from performing site surveys, infrastructure design, developing a bill of material, configuration, installation, testing, and delivery.
• Act as a liaison between the Engineering and the Project Management team, on all issues including; system design, system analysis, provisioning, deployment, performance, reliability, and maintenance.
• Assuming day-to-day responsibility to ensure a project is completed on time and within budget.
• Ensure all project deliverables are submitted on time and meet any customer directed deliverable requirements such as format and quality

Orlando, Florida Area

• Serve mainly as supervisor, providing direct and functional supervision over the company’s technical staff.
• Schedule, supervise, assign, and oversee work and overall performance of staff.
• Coordinate with various departments for scheduling of IT personnel and IT support.
• Assist in selection and hiring of staff and makes appropriate recommendations and actions of issues like overtime and levels of systems performance, etc.
• Coordinate new hardware and software installation.
• Coordinate and ensure proper support of all programs by assigning qualified personnel.

Orlando, Florida Area

Work with project team leaders to develop and maintain network solutions supporting integrated IT solutions. Support the integration of network communications systems, including design, operational and technical requirements, network engineering, and information assurance. Assist with the planning, design, and implementation of communications networks.

Winter Sprints, FL

• Design, install and configure internal and customer facing servers, network devices and firewalls.
• Proactively manage and maintain server, network and firewall systems
• Administer and support core Microsoft, Cisco, and VMware and Microsoft HyperV technologies
• Develop and implement project plans, risk assessments and contingency plans
• Design and implement monitoring, configuration management and reporting functions that will make a hands-off environment
• Define and document best practices and support procedures

Winter Springs, FL

• Design, install and configure internal and customer facing servers, network devices and firewalls.
• Proactively manage and maintain server, network and firewall systems
• Administer and support core Microsoft, Cisco, and VMware and Microsoft HyperV technologies
• Develop and implement project plans, risk assessments and contingency plans
• Design and implement monitoring, configuration management and reporting functions that will make a hands-off environment
• Define and document best practices and support procedures

Orlando, Florida Area

• Operated as a sole proprietorship from July 2015 to October 2015; then became an LLC
• Handles all daily activities such as policy making, financial decisions, marketing/contractual decisions, personnel decisions and insurance decisions
• Design, plan and coordinate implementation of all systems for clients
• Responsible for all aspects of the business to include design, installation and training

Orlando, Florida Area

• Coached, supervised, and mentored staff members with positive performance management and conducted performance reviews on a quarterly basis
• Prepared detailed technical design specifications for video surveillance and the conferencing systems
• Designed, planned, and implemented one of the top Video Management Hybrid Systems at the Orange County Corrections facility in a centralized private domain with a cost savings of $220k
• Developed, directed, managed, configured, and implemented Video infrastructure for Video Surveillance Systems County Wide at the Court House, Orange County Administration Building, Fire Rescue Headquarters, Utilities.
• Collaborated and coordinate with other departments such as Youth and Families Services, the Sheriff’s Office, Fire Rescue Operations Emergency Management and surrounding Counties for radio tower locations to plan and.
• Define, review, and create a change management process for any type of emergency (major or minor ) in implementations or upgrades to Unified Video Management Systems

Orlando, Florida Area

• Maintained 100% up­time on customer’s networks with consistent follow-up and preventative maintenance; accurate hardware and software inventories
• Resolved virus and malware issues with a 100% success rate.
• Restored data, operating systems, files, documents and drivers; Resolved computer hardware and software, printing, installation, word processing, email, and operating systems issues

Weehawken, NJ

• Training at the Jersey City Police Academy.

Weehawken, NJ

• Provide on call 24 X 7 network and desktop support for the township (fire, police, collapse of buildings, bed dugs, sanitation of restaurants) as well as support for citizens
• Supervised and coached one IT professional and two Junior Building Inspectors in training
• Responsible for over 80 building inspections to ensure buildings are up to code and in compliance
• Cultivated close working relationships and communication with other municipalities and governmental agencies to achieve development goals of Weehawken Township
• Collaborated with members of city staff, public agencies, and private organizations to achieve the safety of development projects (condos, extensions on homes, air conditioning installments on roofs, parks, recreation.
• Provide emergency services 24x7 for fires and weather issues (flooding, snow storms) that affected the residences of the city

Fort Bragg, NC

• Safely deployed and supervised 120 soldiers as the Non Commissioned Officer In Charge for Base OPS from and to Afghanistan in an eminent danger zone
• Supervised the performance of over 135 operators, crews and organizational maintenance on section vehicles; directed over 40 logistical training procedures
• Accounted for more than $1m in deployed and installation equipment via monthly and annual inventory
• Trained and prepared field artillery soldiers for quarterly certification for setting up computers, radio, radio transmissions, antennas, and setting up fire missions for missile launch within 30 seconds
• Supervised and assisted fire mission processing in Afghanistan; fire support planning, fire support execution, movement control, field artillery mission support, field artillery fire direction operations, fire plan.
• Reported the status and completion of over 30 live fire missions promptly to Division Commanders; supported senior ranking officials in logistical decisions

Weehawken, NJ

• Directed, supervised and prioritizes the workload for staff.
• Maintained Information Technology Department budget under $850,000.
• Designed and implementing the Weehawken Township network, with high speed internet network, email and voicemail system, and Sonic Firewall with a cost savings of $221,000.
• Designed, implemented, and integrated MS Exchange with VOIP system to receive voicemail through email.
• Translated business goals, feature concepts and customer needs into prioritized technology requirements.
• Designed and implemented strategic business-plan objectives.

Bridgewater, NJ

• Responsible for designing, implementing and maintaining the Cisco LAN/WAN Network.
• Configure, upgrade and troubleshoot Cisco routers, 3com Switches, Raptor Firewall 6.5, Cisco PIX Firewall, IIS, Online Banking, Windows 9x, NT, 2000, HP and Xerox printers and Cluster servers.
• Plan, identify, and lock down Network Security for the Intranet, Internet and Online Banking to meet the banks and O.C.C. Auditors policies.
• Administer Exchange 5.5, Backup Exec, SNA, SAA, and SQL Servers.
• Prohibit users from websites that do not pertain to work using WEBNOT and customizing reports using TELEMATE.NET.
• Monitor users in the Internal Network using EventAdmin and granting the right permissions to files and folders.

Parsippany, NJ

• Troubleshoot issues on a Tier 3 support level for 56K-Blocks, Synoptic HUB/Switches, 2500 Cisco Routers, DEC Register Servers, Terminal DEC Servers, NIC Cards, PC Hardware, and RJ-45 Panels.
• Troubleshoot Windows OS, Servers, VMS/VAX and other proprietary software at Toys “R” Us stores throughout the U.S., Hawaii, and Puerto Rico.

Ho-Ho-Kus, NJ

• Supervised and directed Information Technology Staff.
• Insured all projects and implementation cost meet business expectations.
• Administered VMS/VAX, Voice response Unit (Periphonics - Solaris/Unix) and Windows 9x, NT Servers which included print, file, application, Exchange, IIS, and Proxy Servers.
• Responsible for approving users accounts, groups, permissions and rights to folders and documents on the Network.
• Design and implement DEC, OCE, HP, Xerox printers, PC hardware, software, NIC cards, routers, hubs, CAT5 Ethernet cable, TCP/IP protocol, modem pools, and dialup networking connections.
• Installed and configured Windows 3x, 9x, and NT on the LAN Network.

Bachelors Of Science, Information Technology, 4.0

Presidents and Deans List - GPA 4.0

Certifications And License, Information Technology Security

Certifications: Microsoft Certified Systems Engineer, Cisco Certified Network Associate, Certified Ethical Hacker, and Security +.

Information Technology Minor: Criminal Justice

All College Coursework Completed In Afghanistan 14 Semester Hours

Information Technology

33 Semester Hours