Rafael Bertolino Fleury Email & Phone Number

Zürich, Zh, Ch

Zürich, Zh, Ch

Zurich, Switzerland

Switzerland

South Africa

• Recruitment of new South African volunteers for short and long term opportunities for all over the World• Follow-up and journey with volunteers who are interested in getting involved with the organisation• Advise volunteers on best place and fit for them to work• Interview of candidates in the Port Elizabeth region• Creation of new strategies to promote the Organisation’s work• Conference SpeakerA great privilege of my role is to be able to go to Radio Interviews… Show more • Recruitment of new South African volunteers for short and long term opportunities for all over the World• Follow-up and journey with volunteers who are interested in getting involved with the organisation• Advise volunteers on best place and fit for them to work• Interview of candidates in the Port Elizabeth region• Creation of new strategies to promote the Organisation’s work• Conference SpeakerA great privilege of my role is to be able to go to Radio Interviews quite often to represent our organisation and to recruit volunteers and financial sponsors to our projects all over the World. Show less

São José Dos Campos E Região, Brasil

• Find Financial Partners for the organisation’s projects around the World• Lead the Mobilization Department• Part of the leadership of the whole organisation in the country and helping the Latin America Leadership team• Translator (English, Portuguese and Spanish) of the international speakers for the organisation's conferences. One of the great achievements that particularly makes me very proud was the joy of closing a partnership with Augusto Cury, one of the most… Show more • Find Financial Partners for the organisation’s projects around the World• Lead the Mobilization Department• Part of the leadership of the whole organisation in the country and helping the Latin America Leadership team• Translator (English, Portuguese and Spanish) of the international speakers for the organisation's conferences. One of the great achievements that particularly makes me very proud was the joy of closing a partnership with Augusto Cury, one of the most important writers in Brazil and celebrity coach (like the soccer player Kaka), that helped us to promote the organization's work in new environments and to grow our network. Even Augusto Cury's daughter joined one of our projects in Africa. Show less

On Board A Ship That Sailed Through Asia And The Arab Peninsula

• Provide end user support to the business users on the ship, help to solve any IT related problems effectively and train crew members to prevent IT issues in the future; • Create and maintain user accounts and ensure that the IT security policies are being followed; • Monitor and maintain all IT infrastructure (hardware and software) and make any system changes when needed and when appropriate; • Support and maintain all the server applications on board and ensure that all data is… Show more • Provide end user support to the business users on the ship, help to solve any IT related problems effectively and train crew members to prevent IT issues in the future; • Create and maintain user accounts and ensure that the IT security policies are being followed; • Monitor and maintain all IT infrastructure (hardware and software) and make any system changes when needed and when appropriate; • Support and maintain all the server applications on board and ensure that all data is backed up and stored safely; • Maintain and clean the hardware of the IT infrastructure and ensure that new hardware is properly installed in accordance with marine regulations; • Provide necessary support for crew member’s personal devices and train them in the use of the IT systems; • Coordinate and assist with different IT-projects and contribute to the development and improvement of the ships IT systems.• Write training and troubleshoot manuals Show less

São Paulo

• Serve as the first point of contact for customers seeking technical assistance over the phone or email• Perform remote troubleshooting through diagnostic techniques and pertinent questions• Determine the best solution based on the issue and details provided by customers• Walk the customer through the problem-solving process• Direct unresolved issues to the next level of support personnel• Provide accurate information on IT products or services• Record events and… Show more • Serve as the first point of contact for customers seeking technical assistance over the phone or email• Perform remote troubleshooting through diagnostic techniques and pertinent questions• Determine the best solution based on the issue and details provided by customers• Walk the customer through the problem-solving process• Direct unresolved issues to the next level of support personnel• Provide accurate information on IT products or services• Record events and problems and their resolution in logs• Follow-up and update customer status and information• Pass on any feedback or suggestions by customers to the appropriate internal team• Identify and suggest possible improvements on procedures Show less

Cross-Cultural Leadership

This is a year’s program involving onsite training (in Panama, USA, Belgium and Germany) with online learning and personal mentoring.

Coach Mentoring Essentials

Activities and Societies: A basic training in coach-mentoring ministered in Belgium.

Bachelor Of Technology (B.Tech.)