Rafael Munoz Email & Phone Number

Calgary, Alberta, Canada

-Created a Customer Relationship Management system through Google Sheets, streamlining company operations and enhancing efficiency.-Automated Project profit/loss based on Customer Relationship Management metrics.-Developed and launched a custom field app using Glide Apps that bolstered field operations through features such as expense submission, clock in/out functionality, and Request for Information (RFI) tracking.-Revolutionized estimate procedures by integrating automatic follow-up emails and automating calendar allocation, ensuring timely communications and schedule management.-Transformed finance processes by devising an automatic clock in/clock out system. This sophisticated mechanism allows for detailed data analysis such as hours per job, hours per employee, and specific employee hours for each job, driving financial accuracy.-Pioneered field team efficiency by introducing a user-friendly vacation request form on the app. This feature not only enables easy request submissions but also automates the allocation of approved vacation days to the company calendar.-Enhanced transparency and employee self-management by integrating a feature displaying total hours per pay period within the field employee's clock-in app.-Through these process optimizations and system enhancements, successfully reduced time expenditures for each department by over 3 hours daily, significantly boosting productivity and operational efficiency.-Consistently develops, implements, and refines system processes and procedures to meet evolving business needs.-Proactively monitors system performance, troubleshooting issues as they arise to maintain operational excellence.-Provides indispensable technical support to system users, ensuring smooth and uninterrupted operations.-Meticulously develops and updates documentation for system processes and procedures, fostering knowledge transfer and best practices.

Calgary, Alberta, Canada

-A Summer Student Internship gaining shadowing and hands-on-experience with property administration, operations, and overall real estate property management-Maintain customer excellence with each service interaction to positively represent the organization and retain business-Identity areas for improvement in daily workflow and procedures to present solutions to leadership for implementation-Partner with team members and management on project management duties including requirements gathering, document organization and preparation, and correspondence between external stakeholders and internal partners

Calgary, Alberta, Canada

-Support Rapid Antigen Testing in commercial real estate properties across multiple locations in Canada by coordinating teams to test employees in a safe and efficient manner -Utilize active listening to understand answers to pre-screening questions and pay close attention to detail when inputting data into Thrive Health database, ensuring 100% confidentiality of sensitive information-Monitor and track stock levels to prepare and distribute inventory reports

Calgary, Canada Area

-Evaluate department workflow to identify opportunities for process improvements, resulting in executing digital transformations, such as scanning over 50 leasing documents and organizing them into computer files-Develop spreadsheet scripts to improve efficiency for surrounding area malls, saving time for other tasks by automating manual tasks, such as form completion, schedules, sign-ins, and corporate fee calculations -Provide great first impressions to guests and tenants by serving as first point of contact when multitasking an average of 30 inquiries per day via phone or messaging app, promptly responding to questions with informative answers, recommending services, or referring to relevant department for high satisfaction rates-Support guest services programs by assisting marketing in deploying initiatives to enhance community engagement and encouraging repeat traffic to increase retention rates-Build and maintain strong working relationships with mall tenants and cross-functional teams to facilitate service requests, dispatching security and maintenance personnel via verbal and written communication-Oversee gift card performance by analyzing sales and inventory reports to develop strategies that drive revenue, ensuring accurate transaction records for accounting and forecasting by reconciling as needed-Gather property data to generate weekly KPI reports to assist leadership with informed decision-making-Utilize task management tools to prioritize multiple administrative projects with competing deadlines

Alberta, Canada

-Worked independently to problem-solve customer concerns with resourceful solutions during night shift-Utilized product knowledge and cross- and up-selling techniques to recommend relevant items to meet customer needs while also driving an increase in revenue to meet business objectives

Calgary, Canada Area

-Managed food orders for 100+ seat cafeteria by accommodating elderly customers with special considerations to help maintain nurse-recommended diets and assisting with planning of catering events

Calgary, Canada Area

-Trained new hires and taught them standard and values that the company values-Maintain sanitation, health, and safety standards in work area.-Cleaned, sanitized and stored all dining and drinking utensils.-Sanitized work area after use.