Rafael Cabral

Rafael Cabral Email and Phone Number

Operations Manager @ Tour House Group @ Tour House Eventos e Incentivos
Rafael Cabral's Location
São Paulo, Brazil, Brazil
About Rafael Cabral

Tourism specialist with Master degree in Marketing and social media - Getulio Vargas Foundation (FGV).Global Event Specialist with experience in orchestrating immersive journeys that enable the achievement of results according to the KPIs established by stakeholders. Expert in creating unique experiences, making sure that every detail is in line with the vision and strategic objectives of the project.Excellence in relationships and great experience in identifying, mapping, and creating strategies to exceed the expectations of customers & stakeholders.Retention, prospecting, cross-sell and upsell business strategy applicable to B2B and B2C segments.Sourcing experience with validation and approval of suppliers and interface with other departments to ensure the sustainability of contracts.Travel to more than 60 countries, having worked and resided in Argentina, Colombia and Ireland.Fluency in Portuguese, English and Spanish. Entrepreneurial, flexible and with ownership, coachability, processes and leadership skills.

Rafael Cabral's Current Company Details
Tour House Eventos e Incentivos

Tour House Eventos E Incentivos

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Operations Manager @ Tour House Group
Rafael Cabral Work Experience Details
  • Tour House Eventos E Incentivos
    Operations Manager
    Tour House Eventos E Incentivos Aug 2024 - Present
    São Paulo, Brazil
  • Tour House Eventos E Inventivos
    Head Of International Events & Incentives
    Tour House Eventos E Inventivos Jun 2023 - Present
    São Paulo, Brazil
    • Lead the conceptualization, planning, and execution of Global Events Team• Craft compelling event narratives and experiences that align with the event briefing & identity, driving awareness and differentiation.• Collaborate with internal teams to develop and execute integrated marketing campaigns and initiatives that amplify the impact of the event• Oversee the design and production of event assets, ensuring alignment with brand guidelines and messaging.• Coordinate with regional teams to execute localized brand activations, sponsorships, and partnerships that enhance the event experience• Analyze event performance metrics and attendee feedback to optimize future events and initiatives continuously.• Supervision of the international team and incentives, acting as an intermediary between management goals and the team's day-to-day activities• Technical, motivational support and guarantee that the company's processes will be fulfilled and improved• Attendance at Board meetings to provide information from the area and assist in the process of creating strategies for the company• Data handling and creation of reports to present results obtained by the team• Interface between client and coordinator to ensure project expectations are met and exceeded• Relationship with customers to map opportunities and deliver value in all possible situations• Ensure maximization of revenue per event and mitigate operational errors• Direct support to the New Business team
  • Hurb
    Commercial Specialist
    Hurb Jan 2022 - Jun 2023
    Rio De Janeiro
    • Responsible for maximizing the commercial opportunities in the assigned market through effective sourcing of accommodation inventory• Initiate the contracting process with the accommodation distributors, develop and maintain excellent relationships with supplier vendors• Monitor, maintain, and optimize supplier product rate, inventory, and service quality to enhance product competitiveness• Familiar with connectivity, settlement, and system management backend knowledge and processAdvise suppliers on regular marketing campaigns and promotions• Conduct relevant and insightful analysis, including performance analysis, market trends, and competitor analysis, and implement effective action plans based on the analysis
  • Vogue Square Fashion Hotel By Lenny Niemeyer
    Account Executive
    Vogue Square Fashion Hotel By Lenny Niemeyer Feb 2021 - Dec 2021
    Rio De Janeiro
    • Responsible for quotation and monitoring of the operation of events of corporate companies, such as Globo, Petrobras etc.• Prospecting for new B2B and B2C customers.• Strategies for maintenance and enchantment of habitual customers.• Participation in management meetings to read Dashboards and make decisions.• Contact with Revenue Manager to develop a revenue optimization plan.
  • Liberty International Tourism Group
    Commercial Manager
    Liberty International Tourism Group Mar 2019 - Jul 2020
    Cartagena, Colombia
    • Responsible for leading the commercial team of the Colombia office, standardizing the travel budgets of MICE events to send a unified proposal with the other LATAM offices.• Customer acquisition and Sales Blitz Workshop in several US cities.• Internal travel in Colombia and LATAM to validate suppliers and inspect activities and experiences to create incentive proposals that add value and meet customer expectations.• Identification of customer expectations to then suggest options for hotels, transportation, entertainment, venues and experiences that meet and exceed such expectations.• Involved in the entire sales funnel process. From the capture and qualification of the lead, creative process of the proposal and pricing until the moment of confirmation of the project.• Support to the operations department during the course of the event in order to carry out assertive follow-up for customer loyalty.
  • Blumar Turismo
    Commercial Sales Specialist
    Blumar Turismo Jan 2018 - Jan 2019
    Rio De Janeiro
    • Responsible for the client portfolio of the regions: Latin America, India, Russia, and part of Asia.• Constant contact with customers to understand their needs and preparation of customized proposals for each profile.• Follow up and adjustment of proposals until reaching customer expectations and closing the deal.• Focus on relationships, gaining trust, professionalism, and proximity to customers.• Contact with the operational team to make sure that the completed projects were successful and After Sales with the client.• Quality assurance in delivery, being a focal point of trust on the part of customers.• Quick action and involvement of Stakeholders to solve possible problems in the operation.
  • Liberty International Tourism Group
    Sales
    Liberty International Tourism Group Oct 2016 - Jul 2017
    Buenos Aires, Argentina
    • Budget and operation of corporate and leisure events in Buenos Aires and other cities in Argentina and Chile.• Prospecting trip of new clients in countries of Africa, Oceania, Asia and Europe.
  • Nike Inc
    Project Manager
    Nike Inc Jan 2016 - Sep 2016
    Rio De Janeiro, Brazil
    • Hired by Nike INC's Global Brand Events team to manage the entire portfolio of hotels, mansions and fleet of vehicles used by Nike guests, athletes and influencers who attended the Rio2016 Olympics.
  • Blumar Turismo
    Operations Coordinator
    Blumar Turismo Jul 2012 - Dec 2014
    Rio De Janeiro, Brazil
    • Operation of the services confirmed by the commercial department, always seeking the best suppliers to ensure customer satisfaction.

Rafael Cabral Education Details

Frequently Asked Questions about Rafael Cabral

What company does Rafael Cabral work for?

Rafael Cabral works for Tour House Eventos E Incentivos

What is Rafael Cabral's role at the current company?

Rafael Cabral's current role is Operations Manager @ Tour House Group.

What schools did Rafael Cabral attend?

Rafael Cabral attended Mba Usp/esalq, Fundação Getulio Vargas, Fgv, Universidade Gama Filho, Universidade Candido Mendes, Centro Universitário Da Cidade.

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