I have a degree in Information Technology Management from FIAP and have been in the consulting and technology job market for 10 years. I began my career working for 4 years at IBM, operating in the ITSM area through the “IBM Tivoli Maximo” platform in a Shared contract with 245 external clients in the portfolio.I was at Accenture for 5 years and 8 months, using the ServiceNow platform. I have worked as a Development Assistant, Technical Leader, Pre-Sales, Operational Routine Leader, being able to execute the front line of communication with clients, operations strategies, improvement planning, scope survey with functional/non-functional requirements, business rules, estimation and control of hours, Change management, and management of the Support and Evolution team for some Accenture clients. My last role at Accenture was as a ServiceNow Solutions Architect.I am currently working at NTT DATA inc as a ServiceNow and Innovation Solutions Specialist.I have functional knowledge in the following areas of ServiceNow:· ITSM (IT Service Management)· ITBM (IT Business Management)· SPM (Strategic Portfolio Management)· CSM (Customer Service Management)· FSM (Field Service Management)· ATF (Automated Task Framework)· Now Assist (ServiceNow's Generative AI Solution)· Health Scan· Knowledge Base· Core Platform (General configurations, catalog item construction, SLA, Business rules, Assignment rules, Scheduled Jobs, etc.)· Integration (REST)· Reports and Dashboards· Service PortalSoftskills:· Agile Methodology· Management (Evolution/Support team);· Communication and alignment with customers, operations strategies, improvement plans; · Scrum Master: scope assessment with functional/non-functional requirements and business rules, estimation/time control;· Construction and Change Management;