Rafael Costa Email & Phone Number

Natal, Rn, Br

Recife, Pernambuco, Brazil

▸ Designed and maintained diverse applications, including Microservices, Web APIs, Cronjobs, and Single Page Applications (React and Angular), to meet client needs across various industries. Utilized SQL and NoSQL databases, REST, gRPC, GraphQL, Kubernetes, RabbitMQ, and Azure Service Bus to deliver scalable, high-performance solutions that streamlined processes and enhanced service delivery.▸ Led the integration of a C# Chatbot application with Amazon Alexa, improving client interactions and providing a competitive advantage through innovative voice assistant features.▸ Developed a legal process control application, enhancing operational control and ensuring compliance with business requirements.▸ Built back-office applications to optimize customer operations, automating workflows and improving efficiency.▸ Contributed to a B2C project for sales, pricing, loyalty programs, and discount management, delivering solutions that increased customer engagement and improved sales performance.▸ Optimized application performance through rigorous code reviews and performance testing, achieving a 300% increase in processing speed for large data sets.▸ Collaborated with cross-functional teams, including software architects, product managers, and QA testers, to deliver high-quality solutions that exceeded client expectations.

Natal, Rio Grande Do Norte, Brazil

▸ Delivered comprehensive training sessions for end-users, enabling smooth adoption of ERP Protheus functionalities and maximizing system utilization to enhance business operations.▸ Collaborated with client stakeholders to analyze and understand business processes, customizing ERP Protheus modules to address unique requirements and improve operational efficiency.▸ Provided ongoing support during implementation and post-training phases, ensuring seamless system integration, prompt issue resolution, and user satisfaction.▸ Strengthened client relationships through clear communication and tailored solutions, empowering organizations to fully leverage the ERP system to streamline processes and achieve business goals.

Natal, Rio Grande Do Norte, Brazil

▸ Managed key client accounts as both an Account Manager and Business Analyst, ensuring clear communication and a deep understanding of client requirements to drive successful outcomes.▸ Led business analysis efforts for large-scale projects, gathering and documenting software requirements to align with client goals and ensure project success.▸ Collaborated with cross-functional teams, including Product Managers, Scrum Masters, developers, and QA testers, to translate client needs into actionable project plans and deliverables.▸ Built and maintained strong client relationships through a consultative approach, serving as a trusted advisor and problem-solver throughout the project lifecycle.▸ Managed multiple high-profile projects simultaneously, consistently meeting deadlines and exceeding client expectations.▸ Identified and implemented process improvements, leveraging analytical skills and industry expertise to enhance operational efficiency and deliver added value to clients.

B.S. In Information Systems

Master Of Business Administration - Mba, Software Engineering And Architecture