Rafael Espiritu Email and Phone Number
Rafael Espiritu personal email
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A Technical/Customer Support Professional with over a decade of solid experience in the Customer Service field in a BPO (Business Process Outsourcing) setting. Also a professional Photographer, Videographer, and Video Editor.My skill set includes but not limited to: Customer Service: - Email, Phone and Live Chat Support (Zendesk, LiveHelpNow, LiveChat)- Zendesk Customer Service Specialist- Customer Service Subject Matter Expert- Certified Trainer - Call Center- Ticket, Chat, Phone, Social Support Agent- Training and Development- Project Coordination/Management- Inbound Phone Support- Outbound Phone Support- Social Customer SupportGraphic Designs: - Flyers- Infographic- Web Banners- Website Template Design (Photoshop)- User Interface/User Experience Design- Logo Design- Vector Illustrations- Product Label Design- Product Packaging Design- Business Card DesignWebsite Design: - Front-End Website Design and DevelopmentWebsite Hosting- Website Hosting Server Troubleshooting- Cpanel, Web Host Manager, WHMCS- FTP (File Transfer Protocol)Internet Connectivity- VPN (Virtual Private Network) configuration- WAN/LAN Set-up and Troubleshooting
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User Support Technician And Chat Support SpecialistUpworkLethbridge, Ab, Ca
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Chat Support SpecialistCaseeasy.Ca | Canada'S #1 Crm For Rcics And Immigration Lawyers Feb 2022 - PresentToronto, Ontario, Canada -
Customer Support Team Lead - ApacPowr Jan 2018 - Mar 2023San Francisco Bay Area- Supervise day-to-day operations in the customer service department.- Respond to customer service issues in a timely manner.- Create effective customer service procedures, policies, and standards.- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.- Implement an effective customer loyalty program.- Maintain accurate records and document all customer service activities and discussions.- Assess service statistics and prepare detailed reports on your findings.- Hire and train new customer service agents.- Stay informed on the latest industry techniques and methods. -
Customer Support RepresentativePowr Jan 2018 - Jan 2019San Francisco Bay Area
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Customer Service ProfessionalActive Domain Jan 2015 - Sep 2021Central Singapore
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Front End Web And Graphic DesignerFreelance Sep 2009 - Jun 2021Responsible for the following: Logo DesignsWeb Design mockupsVector IllustrationsGraphic Designs
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Web And Graphic DesignerStretch Marquees & Fabric Structures Jul 2014 - Dec 2015Balgowlah, New South Wales, Australia -
Graphic Designer4Entertainment Aug 2014 - Nov 2015Rockdale, New South Wales, Australia -
Graphic Designer And Social Media Community ManagerDdm Brands Nov 2013 - Jun 2014Doral, Florida
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Technical Support SpecialistWeb.Com Sep 2007 - Oct 2011Responsible for:* Providing client support and technical issue resolution via E-Mail, phone and other electronic medium.* Configuration of email client to connect to the email server.* Troubleshooting Web Server and Database-relates issues.* Provide training to clients in the use of system and applications as related to Website Servers.* Identify and correct or advise, on operational issues regarding Online Website Builder and cross-browser compatibility issues of website design.* Perform creation of new accounts using company-provided software tools. -
Techical Customer Care RepresentativeConvergys Mar 2007 - Sep 2007Responsible for:* Providing client support and technical issue resolution via E-Mail, phone and other electronic medium.* Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).* Configuring software to connect to Internet application servers.* Provide training to clients in the use of system and applications as related to Internet connectivity.* btain general understanding of OS and application operations related to company offered services.* Identify and correct or advise, on operational issues in client computer systems.* Perform creation of new accounts using company-provided software tools.
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Technical Support RepresentativeSitel Mar 2005 - Mar 2007Responsible for:* Providing client support and technical issue resolution via E-Mail, phone and other electronic medium.* Configuration of email client to connect to the email server.* Troubleshooting Web Server and Database-relates issues.* Provide training to clients in the use of system and applications as related to Website Servers.* Identify and correct or advise, on operational issues regarding Online Website Builder and cross-browser compatibility issues of website design.* Perform creation of new accounts using company-provided software tools.
Rafael Espiritu Skills
Rafael Espiritu Education Details
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Intermedia/Multimedia -
Metro-Dagupan Colleges FoundationBs Education
Frequently Asked Questions about Rafael Espiritu
What company does Rafael Espiritu work for?
Rafael Espiritu works for Upwork
What is Rafael Espiritu's role at the current company?
Rafael Espiritu's current role is User Support Technician and Chat Support Specialist.
What is Rafael Espiritu's email address?
Rafael Espiritu's email address is ra****@****ail.com
What schools did Rafael Espiritu attend?
Rafael Espiritu attended Lethbridge College, Metro-Dagupan Colleges Foundation.
What are some of Rafael Espiritu's interests?
Rafael Espiritu has interest in Photoshop, Web And Graphic Designs, Digital Photo Manipulation, Vector Arts, Illustrator, Xhtml, Logo Designing, Css.
What skills is Rafael Espiritu known for?
Rafael Espiritu has skills like Web Design, Graphic Design, Css, Logo Design, Xhtml, Website Development, Illustrator, Graphics, Banners, Flyers, Image Manipulation, Concept Design.
Not the Rafael Espiritu you were looking for?
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Rafael Espiritu
Vancouver, Bc -
Alex Rafael Espíritu Colchado
Director Nacional De Relaciones Y Cooperación Internacional / Secretario General En Universidad César VallejoPeru
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