Rafael M. Green

Rafael M. Green Email and Phone Number

Creating Customer Experiences at Meliá Hotels International @ Meliá Hotels International
palma de mallorca, balearic islands, spain
Rafael M. Green's Location
Playa del Carmen, Quintana Roo, Mexico, Mexico
About Rafael M. Green

I am passionate about hospitality & tourism and very focused on making the best of every moment. With more than 10 years of experience in Meliá Hotels International and 14 in the hospitality industry, I consider myself a curious, creative and hard-working professional who wants to keep improving and innovating.Lover of technology and very focused on continuous learning. I have acomplished the Hospitality & Turism Management certificate by Florida Atlantic University (2020) and coursed Disney's aproach to Quality Service, Employee Engagement & Leadership Excellence.My international experience (Spain, Mexico and the Dominican Republic) has helped me enrich my leadership skills and create diverse and dynamic teams with whom we have put into practice the magic of excellent service to achieve the best guest experience.Welcome to my profile!

Rafael M. Green's Current Company Details
Meliá Hotels International

Meliá Hotels International

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Creating Customer Experiences at Meliá Hotels International
palma de mallorca, balearic islands, spain
Website:
meliahotelsinternational.com
Employees:
7412
Rafael M. Green Work Experience Details
  • Meliá Hotels International
    Area Customer Experience Senior Manager
    Meliá Hotels International Apr 2022 - Present
    Mexico & Usa
    Posición corporativa responsable de implementar y supervisar la estrategia de experiencia del cliente, la calidad y estandarización en todos los hoteles de México y USA, mediante el análisis de voz del cliente, auditorías de estándares de lujo (Forbes, LHW, AAA) y herramientas digitales para optimizar la calidad y satisfacción del huésped.
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  • Meliá Hotels International
    Guest Experience Director
    Meliá Hotels International Feb 2018 - Apr 2022
    República Dominicana
    Pre-Opening & Opening of Luxury Hotel Circle & The Grand Reserve at Paradisus Palma Real (2018 - 2019)Creating Customer Experiences at Paradisus Punta Cana (2018), Paradisus Palma Real (2018) and currently at Meliá Caribe Beach & Meliá Punta Cana Beach (2020-22) with an amazing Wellness Inclusive concept for Adults Only.
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  • Meliá Hotels International
    Guest Experience Manager
    Meliá Hotels International Mar 2017 - Feb 2018
    Paradisus Playa Del Carmen
    View

Rafael M. Green Skills

Hospitalidad Hoteles Turismo Hospitality Industry Recepcionista Microsoft Office Tourism

Rafael M. Green Education Details

Frequently Asked Questions about Rafael M. Green

What company does Rafael M. Green work for?

Rafael M. Green works for Meliá Hotels International

What is Rafael M. Green's role at the current company?

Rafael M. Green's current role is Creating Customer Experiences at Meliá Hotels International.

What schools did Rafael M. Green attend?

Rafael M. Green attended Universidad Tecmilenio, Florida Atlantic University.

What skills is Rafael M. Green known for?

Rafael M. Green has skills like Hospitalidad, Hoteles, Turismo, Hospitality Industry, Recepcionista, Microsoft Office, Tourism.

Who are Rafael M. Green's colleagues?

Rafael M. Green's colleagues are David Spence, Laura Monge, Jose Manuel Larios, Karlheinz Recher, Débora Ribeiro Moreira Serain, Odilia Gonzalez, Enzo Miguel Fernández.

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