Rafael Morales Lopez Email & Phone Number

Petah Tikva Area, Israel

Handling customer inquiries via emails and chats (English & Spanish)Providing input and feedback to Quality Management and Training assubject matter experts to improve processes, procedures andtraining.Creating awareness about new and existing features andfunctionalities that can fulfil their business needs.Maintaining a high level of knowledge of company products, servicesand procedures.Mentoring new employees as part of the "Buddy Program"

Training and managing a small team of junior employees.Working with managers to implement the company’s goals.Developing and maintaining clients and supplier relations.Ensuring effectiveness under deadlines, monitor product standardsand implement quality control within the team.

Providing support and maintenance for the day-to-day requirementsof the clients.Responsible for the delivery of promotional and print documents,management of stock and supplies