Rafael Pavan Lara
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Rafael Pavan Lara Email & Phone Number

Parts and Customer Support Manager at Hitachi Construction Machinery Australia
Location: Brisbane, Queensland, Australia 12 work roles 3 schools
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Role
Parts and Customer Support Manager
Location
Brisbane, Queensland, Australia
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Rafael Pavan Lara is listed as Parts and Customer Support Manager at Hitachi Construction Machinery Australia, a with 718 employees, based in Brisbane, Queensland, Australia. AeroLeads shows a matched LinkedIn profile for Rafael Pavan Lara.

Rafael Pavan Lara previously worked as Parts & Customer Support Manager at Hitachi Construction Machinery Australia and Category Manager Transport, Electricity & Waste at Super Retail Group. Rafael Pavan Lara holds Master Of Business Administration (M.B.A.), Mba Executive from Agsm.

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Hitachi Construction Machinery Australia

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About Rafael Pavan Lara

Over ten years of leadership experience in all segments of Category Management, Procurement, Retail and Supply Chain coupled by a solid Change Management background. Managed complex retail categories, key vendor relationships and negotiated multi-million dollar contracts. Turned a business from negative $1M EBITDA to positive $1M in less than two years. Implemented improvement processes, coached and motivated large teams and achieved numerous efficiencies through small and large scale projects.

Listed skills include Leadership, Six Sigma, Planning, Supply Management, and 49 others.

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Hitachi Construction Machinery Australia
Hitachi Construction Machinery Australia
Parts and Customer Support Manager
Brisbane, QLD, AU
Website
Employees
718
AeroLeads page
12 roles

Rafael Pavan Lara work experience

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Parts & Customer Support Manager

Current

Brisbane, Australia

Responsible for the end-to-end parts & service procurement, sales and operations in SE Queensland. Leading a diverse team of 15 staff comprised of customer support managers, parts & service specialists and warehouse personnel. Based in Brisbane, Australia• Procurement Management: Ensuring the effective processing and compliance of hundreds of purchase and customer orders monthly, liaising with domestic and international partners, local distribution centres, other branches and freight carriers as required• Supply Chain Management: Overseeing the sourcing and warehousing of over 10,000 SKUs• Customer Experience: Owning, driving and improving service standards of a versatile customer base consisted of large and small mining, government and construction trade partners.• Finance Control: Delivering and reporting on revenue, margin and expense monthly targets. Proactively identify and capture additional opportunities• Health and Safety: Ensuring compliance with the company WHS systems, processes and policies. Maintaining a high standard of safety standards• Strategic sourcing: Solely responsible for the launch of the Toowoomba branch, sourced and partnered with local providers for the supply of all services such as security, cleaning, plumbing & electricity, utilities and property management

Jul 2018 - Present

Category Manager Transport, Electricity & Waste

Brisbane, Queenland

ResponsibilitiesOperating at Group level, responsible for end-to-end category management of all Managed Services for the group, including Supply Chain, Property, Electricity, and Waste Management. Manage an annual budget of $60M. Based in Brisbane, Australia• Category Plan: Actively monitor market trends and develop strategies. Develop and execute a detailed 5-year procurement plan.• Stakeholder Engagement: Work cross-functionally with various areas, including retail stores, e-commerce, supply chain, and property, to align the procurement plan with events, projects, and initiatives.• Contract & Risk Management: Own, drive, and enhance procurement processes for each category, including contract management tasks.• Vendor Relationship: Lead supplier collaboration with major trade partners, identifying and implementing mutually beneficial initiatives.Achievements• Vendor Management: Introduced KPI management and conducted formal quarterly reviews with all key trade partners.• Strategic Sourcing: Procured and managed the deployment of a best-in-class program called Transport Transformation Program (TTP), resulting in reduced lead times for both B2B and B2C and generating savings exceeding $5M in FY17.• Negotiation: Signed and implemented new transport contracts for all major freight categories, including Toll, Aurizon, Australia Post, and Startrack.• Supply Chain Management: Active involvement in the deployment of Australia Post as the Group's primary online freight provider, leading to savings of $1M in FY18 and an improved customer experience.• Tender & Governance Management: Led the market processes for both Electricity and Waste Management categories, securing improved account management and generating savings in excess of $1M.

Aug 2016 - Jul 2018

Category Manager Consumer Electronics

Sydney, Australia

ResponsibilitiesSolely responsible for the Consumer Electronics category across 14 stores in Australia and online. Also responsible for a team of 4, managing annual sales of $40M. Based in Sydney, Australia• Building Vendor and Stakeholder Relationships: Develop and nurture vendor and stakeholder relationships, negotiating trading terms and fostering strong partnerships.• Multi Procurement Categories Management: Drive the growth of the TV, Audio Visual, and other Consumer Electronics categories (IT, Mobile Phones, and Cameras), overseeing a range of over 2,000 SKUs.• Range Management: Manage the lifecycle and seasonality of TV and Audio SKUs, from range introduction to clearance.• Sales and Procurement Planning: Oversee pricing, digital content, inventory management, and coordinate marketing campaigns. Maintain a comprehensive understanding of ACCC, Australian Consumer Law, and relevant legislation.• Strategic Sourcing: Develop business plans, strategies, and provide weekly and monthly category reports.Achievements• Negotiation: Successfully negotiated new trading terms and rebate systems with key TV and Audio Visual suppliers such as Samsung, LG, Sony, Yamaha and TCL. Generated $750k in annual profit and secured an additional $350K in marketing funds.• Stakeholder Relationship: Established and maintained strong relationships with key vendors such as Apple, Garmin, Fitbit, Ingram Micro, GoPro, Pioneer, Nikon, and Canon.• Analytical Approach: Individually developed and implemented an automated and dynamic pricing system, resulting in an immediate 9% increase in sales and a 2.5% improvement in gross margin.• Inventory Management: Reduced slow-moving and obsolete SKUs from 9% to 4% by introducing clearance promotional programs, vendor incentives, and implementing fortnightly reporting.• Inventory Efficiency: Streamlined OTB and inventory control processes, improving stock availability from 73% to 94% and reducing inventory from 45 to 33 days.

Aug 2014 - Jul 2016

Procurement Project Manager

Milan, Italy & Wuppertal, Germany

ResponsibilitiesLeading improvement projects in the area of Procurement and Supply Chain, co-working with 13 employees across 4 different countries. Based in Milan, Italy & Wuppertal, GermanyContinuedAchievements• Negotiation: Secured improved lead-times and consignment stock with overseas suppliers from Netherlands, Spain and Romania. Achieved efficiency savings of €400K in 2014• Vendor Relationship: Implemented MRP, Forecast and SOP processes with key suppliers and factories• Strategic Sourcing: Streamlined material and process flow for Siemens and Vestas, the two biggest commercial clients in Germany. Improved stock availability from 84% to 96% and reduced inventory by €250K• Supply Chain Efficiency: Introduced a new Forecast and SAP order management system that led to a stock availability improvement from 77% to 86% in the first two months

Jan 2014 - Jul 2014

Continuous Improvement Project Director (Lean)

Sydney, Australia

ResponsibilitiesLeading a comprehensive business transformation initiative across the entire organization in Australia, reporting directly to the Region's CEO. Responsible for managing over 400 direct and indirect reports. Based in Sydney, Australia• Leadership: Act as a Change Agent, inspiring and mentoring teams and individuals on the new Lean culture of eliminating waste and driving continuous improvement.• Training: Coordinate an 18-month training program in Lean and Competitive Manufacturing for all employees, ensuring widespread adoption of Lean principles.• Analytical Approach: Create Value Stream maps and develop current and future states to identify areas for improvement and drive operational excellence.• Project Management: Drive key projects in the areas of Procurement, Inventory, and Supply Chain to streamline processes and enhance efficiency.Achievements• Process Improvement: Developed a value stream map and implemented improvement processes within Procurement, resulting in a reduction of overall inventory by $1M and generating cost savings of $300K.• Supply Chain Efficiency: Implemented numerous continuous improvement projects across two sites in Australia, achieving total savings of over $700K and improving stock availability from 87% to 96%.• Mentoring and Influencing: Initiated and implemented a train-the-trainer program to develop managers and inspire them with the Lean culture. Successfully cultivated 26 Lean Leaders within the organization.• Influencing Stakeholders and Leadership: Conducted numerous one-on-one sessions, delivered group training, and provided executive management support to influence stakeholders and ensure alignment with the transformation initiatives.

May 2012 - Jan 2014

Procurement Manager Directs & Indirects

Sydney, Australia - Auckland, New Zealand

ResponsibilitiesResponsible for the strategic sourcing of all direct and indirect materials and services for 3 Manufacturing Sites in Australia and New Zealand. Manage an overall budget of $100M per year. Based in Sydney, AustraliaAchievements• Strategic Sourcing: Successfully managed the end-to-end supply chain for materials and services from 4 continents, ensuring efficient sourcing and supply for the manufacturing sites.• Indirects Procurement: Negotiated and implemented new service contracts for canteen, cleaning, general waste, and scrap collection services, resulting in yearly savings of $120K.• Inventory Management: Delivered the yearly inventory budget below the target by 9%, implementing effective inventory management strategies.• Analytical Approach: Conducted tender processes and achieved better prices for steel armour, aluminium and polyester tapes, as well as steel and wooden drums, resulting in savings of $150K in 2012.• Negotiation: Secured improved airfreight rates for raw materials from Europe, leading to savings of $200K in 2012.• Process Improvement: Introduced a CAPEX expenditure process and implemented metal hedging and exchange rate management, resulting in savings of $200K per quarter.

Sep 2011 - Sep 2012

Head Of Procurement And Supply Chain

Auckland - New Zealand

ResponsibilitiesMember of the Executive team in charge of the New Zealand business, reporting directly to the Region's CEO. Responsible for overseeing all Procurement and Logistics operations nationwide. Accountable for the country's full P&L and responsible for managing an overall budget of $40M. Based in Auckland, New Zealand• Leadership: Manage a team of 19 individuals, including 3 mid-level managers, and oversee operations across 3 warehouses, handling fast-moving products and project-based stock.• Negotiation: Lead contract negotiations for all direct and indirect materials and services, including multimillion-dollar 3PL contracts and high-value materials such as copper and aluminium.• Strategic Sourcing: Coordinate an MRP (Material Requirements Planning) process and manage the complex inbound flow of materials from Asia, Europe, South America, and Australia.• Inventory Planning: Implement and execute Forecast and Sales and Operations Planning (SOP) processes to optimize inventory levels and meet customer demand.Achievements• Negotiation: Secured better prices for aluminium rod and cable drums from overseas suppliers. Introduced contracts for security services, office supplies, and general waste collection, resulting in overall yearly savings of $250K.• Vendor Management: Negotiated and managed a third-party logistics contract, significantly improving customer service and satisfaction, increasing DIFOT to over 98%, and generating annual savings of $200K in 2011.• Analytical Approach: Conducted tenders for international and national freight services, leading to a complete restructuring of the transport systems and achieving savings of $450K in 2010.• Results Driven: Successfully delivered all KPIs in 2010, including a 30% reduction in overall inventory.• P&L Responsibility: Transformed the company from negative $1M EBITDA in 2009 to positive $0.5M in 2010 and positive $1M in 2011, marking the most profitable years since the acquisition in 2007.

Sep 2009 - Aug 2011

Inventory Planning And Procurement Manager

Sydney, Australia

ResponsibilitiesFinished Goods and Raw Materials planning. Managing a team of 5 across the Optical Fibre, Copper and Raw Material areas. Based in Sydney, Australia• Coordinating MRP, Forecast and Sales and Operations Planning (SOP) processes• Procurement daily execution. Main KPI’s: stock availability, inventory levels, forecast accuracy & logistics costAchievements• Inventory Efficiency: Reduced overall Telecom site inventory by 30% ($2M) in 2008 & 2009• Demand Planning: Led the implementation of a forecasting system called DMS. Improved forecast accuracy from 45% to 87% in 2008• Inventory Management: Improved stock availability from 60% to 96%. Worked on failure analysis, implemented a new SAP order promising module and influenced the team to focus on the customer• Leadership: Introduced cross-trained roles within the department and successfully motivated and developed a planner to be the new Optical Fibre planning leader• Project Management: Leading a team of 12 people across 3 countries and 3 suppliers, project managed the integration of bar code scanners in SAP. The customized system managed the procurement of raw materials and a warehouse of thousands optical fibre reels. Savings of $500K per year• Represented Prysmian APAC in the SAP ECC 6.0 Consolidation Project held at the headquarters in Milan

Jan 2006 - Aug 2009

Logisitcs Analyst

Sydney, Australia

• Improved the Cable Drums MRP process at the Liverpool facility with the implementation of an automated system in SAP for requirements control and forecasting

Aug 2005 - Dec 2005

Process Improvement Trainee

São Paulo Area, Brazil

• Developed from scratch and implemented a LEAN Manufacturing project in the Paint Department

Jan 2004 - Dec 2004

Natural Gas Network Projects Coordinator

São Paulo Area, Brazil

• Project Managed the Revision and Update of the Annual Preventive Maintenance Plan of valves in the High Pressure Pipes• Control, Scheduling and Payment of two Preventive Maintenance Services: Leakage Search and Siphons

Jan 2003 - Dec 2004
Team & coworkers

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3 education records

Rafael Pavan Lara education

Master Of Business Administration (M.B.A.), Mba Executive

• Degree acquired in conjunction with SDA Bocconi School of Management in Milan-Italy and AGSM Hong Kong

Certificate Iv, Competitive Manufacturing (Lean Qualification)

Corporate Partners

Bachelor With Honours, Manufacturing And Mechanical Engineering

Escola De Engenharia Mauá
FAQ

Frequently asked questions about Rafael Pavan Lara

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What company does Rafael Pavan Lara work for?

Rafael Pavan Lara works for Hitachi Construction Machinery Australia.

What is Rafael Pavan Lara's role at Hitachi Construction Machinery Australia?

Rafael Pavan Lara is listed as Parts and Customer Support Manager at Hitachi Construction Machinery Australia.

Where is Rafael Pavan Lara based?

Rafael Pavan Lara is based in Brisbane, Queensland, Australia while working with Hitachi Construction Machinery Australia.

What companies has Rafael Pavan Lara worked for?

Rafael Pavan Lara has worked for Hitachi Construction Machinery Australia, Super Retail Group, Winning Group, Prysmian Group, and Prysmian Cables & Systems Australia And New Zealand.

Who are Rafael Pavan Lara's colleagues at Hitachi Construction Machinery Australia?

Rafael Pavan Lara's colleagues at Hitachi Construction Machinery Australia include Chris Beath, Ganis Hanggara, Matty Hodgson, Neil Youman, and Rod And Nardene Tuckett.

How can I contact Rafael Pavan Lara?

You can use AeroLeads to view verified contact signals for Rafael Pavan Lara at Hitachi Construction Machinery Australia, including work email, phone, and LinkedIn data when available.

What schools did Rafael Pavan Lara attend?

Rafael Pavan Lara holds Master Of Business Administration (M.B.A.), Mba Executive from Agsm.

What skills is Rafael Pavan Lara known for?

Rafael Pavan Lara is listed with skills including Leadership, Six Sigma, Planning, Supply Management, Online Retail, Purchasing, Contract Management, and Lean Manufacturing.

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