Rafael Radesca Email & Phone Number

Barcelona, Ct, Es

Barcelona, Catalonia, Spain

Barcelona, Catalonia, Spain

Barcelona, Catalonia, Spain

Barcelona, Catalonia, Spain

Helped ReviewPro scale its onboarding process of new clients with the use of several tech tools- Defined implementation plan- Created Success Plans for our various solutions- Creation of reports and dashboards for better analytics- Review and updates on processes and flows- Constant loop with the product team to help further enhance the ReviewPro solutiuons

Barcelona Area, Spain

Barcelona Area, Spain

-Helping clients implement ReviewPro SaaS solutions within their companies.-Deliver training sessions of how to use the tool and its analytics from operation to high level Management team.-Consultancy services to key clients across the globe about Guest Satisfaction Management.-Report to different departments client feedback in order to deliver a better product / Service to our clients.-Help ReviewPro minimize churn and maximize profit.-Update existing clients with new functionalities to help than achieve higher goals.

Barcelona Area, Spain

- Helping hotels and restaurants to better understand how ORM is impacting their business and revenue.- Working closely with the USA, Canada, Brasil, Portugal and Caribbean markets.- Educating designated markets about ReviewPro and the importance of business analytics.- Increasing company revenue with designated markets.-Increased ReviewPro Market share

Barcelona Area, Spain

-Hotel Opening team-Creation of department SOP's-Opera PMS-MARSHA reservations system-Groups and individuals quotations and follow up.-Aid revenue analysis with occupancy and rates.

Barcelona Area, Spain

Responsable for the prospecting, evaluating and finding new clients to Simplenight in Barcelona.

Rio De Janeiro Area, Brazil

Reporting to F&B Director and Operations Director, in charge of organization and coordination of events and banquets at the hotel,- Direct relations and problem solving with clients.- Staff training into high standards of excellence.- Inventory control with purchasing and stock management.- Weekly evaluation about staff Productivity. - Working as a team member with other departments such as front office, guest relation, sales and housekeeping.

Trancoso

Responsible for both restaurants within the resort(buffet service and A la carte)- Managing and training of staff.- Staff Motivation.- Ensuring quality and S.O.P. of Club Med are fully applied.- Inventory cost control

Rio De Janeiro Area, Brazil

- Worked on every turn Morning / Evening / Overnight- Assisted Manager to develop a training plan.- LHW standards

Rio De Janeiro Area, Brazil

- Being the chef assistant on the lunch service and aiding the cold station during dinner service.- Responsible for the miss en place of the cold station. - Inventory control following FIFO standards.- HACCP Training

Implementing HACCP standardsControl of wasted materials on production

Was in charge of the opening of the Arola restaurant and golf club, after moved to room service night shift, so would be in charge of closure and report making.

Rio De Janeiro Area, Brazil

Tourism And Events Management, Meeting And Event Planning, Master'S

Bba On Hotel Management With Entrepreneurship, Hospitality, Bachelor

Bba