Directly managed technology purchasing for large accounts in Western United States region.

Directly managed technology purchasing, deployment, and support for nationwide health systems and fortune 500 companies

Manage Customer physician & Staff experience for ShoutMD & ShoutStore platforms

•Responsible for providing exceptional service to end users achieving service level objectives for responding and resolving requests.•Work with internal groups (Engineering, Manufacturing, Sales, Finance, Operations, and Marketing) to address customer questions and issues.•Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.•Implemented and managed all aspects of company ticket management solution to handle customer inquiries across various platforms.•Served as support liaison to provide critical feedback and insight pertaining to improving UX for ShoutMD.com & ShoutStore.com

Connect business professionals and entrepreneurs with the tools they need in order to put Apple solutions to work in their businesses. Empower customers to learn about Apple products and explore various possibilities to empower them to succeed in their business while offering powerful, innovative solutions to each customer.

Leader in sales, product knowledge, and solutions, and highly influential in how you engage with customers. Uniquely focused on delivering amazing customer experiences and introduce customers to the exciting world of Apple, turning curious visitors into loyal customers.

Engage customers using selling skills to build complex, connected solutions in a fast-paced, dynamic environment where customers feel supported and leave delighted.Inspire customers by showing them what’s possible with technology.Use innovative training tools to stay current, confident and complete, driving profitable growth and achieving individual and department goals. Provide peer feedback and coaching to Sales Consultants to improve results and increase customer delight.