Manage a team of 10 software engineers, including interns. Product roadmap and feature planning; liaising with stakeholders to gather and refine requirements; conducting performance reviews and providing feedback to engineers.

- Unified Ingestion Framework: modern data platform built in Python on top of open-source solutions such as Apache Spark, Kafka, Airflow. Primary global ETL solution for 100+ developer users. It runs in Kubernetes and processes ~40K pipeline executions per month in production with +5Tb of data sets. I also manage 24x7 operations to maintain high levels of business continuity. NPS of 52 points.

- Cortex: A recommendation system used by ticket dispatchers to manage the agendas of 3K field technician. I designed bi-directional queue integration to handle near real-time data, as well as translating complex business rules into technical specifications.- Watson@Proxxi: A chatbot integrated with Watson Content Analytics to assist 1st level support with screening based on historical ATM issues.--Award: 2nd place in Digital Industry of the 100+ Innovative in IT cases by IT Mídia

- Watson Help: A multi-platform chatbot app to provide support on IT & HR issues to all IBM Latam employees, in Portuguese and Spanish; I taught a group of helpdesk SMEs to do content curation to retrain the bot, and contributed to the R&D lab to explore conversational design systems based on this product. Award: Outstanding Technical Achievement Awards by IBM Corporate

Cognos Reporting developer in areas such as Finance, Manufacturing, Health Insurance and Identity Management, migrating from Hyperion Brio reports to Cognos.

Automated software scanning of over 10k on-premises servers. Software licence lifecycle, change and configuration management analyst

Implementation and support of the phone call fare system (Soma Tarifador)

Telecom technical specialized in installation and repair of broadband product from Telefonica Company.