Rafał Witczak Email & Phone Number

Barcelona, CT, ES

Barcelona, Catalonia, Spain

Barcelona

Building logistics for a sustainable world 🌱

Remote

Supporting our amazing client AXA Group Operations in a bank-assurance joint-venture of AXA GO and ING. I was working as a software developer on the DARE project, focused on building production-ready backend APIs to provide real-time data to prospects and clients. In addition, I contributed to inner-source libraries and API documentation.

Barcelona, Catalonia, Spain

Working as an external consultant in a team focused mainly on delivering the backend solutions for the APIs behind the AXA-ING joint venture DARE project

Barcelona, Catalonia, Spain

Using modern Customer Support patterns and technologies I was providing real time remote support for Polish and English speaking travellers and hosts.

Łódź, woj. Łódzkie, Polska

• Working in an interdisciplinary team of experts to support sales and communication across the whole organisation.
• As an independent trainer, co-created and delivered an entry-level onboarding program for customer care agents, sales agents and account managers
• co-designed and support sales campaigns focused on boosting sales of a new mobile services; delivered later through person-to-person, one-the-phon sales supported by "warm-mailing". It was a success - we achieved a….
• co-designed and support sales campaigns focused on boosting sales of a new mobile services; delivered later through person-to-person, one-the-phon sales supported by "warm-mailing". It was a success - we achieved a.
• Implemented standardised externally-inspired evaluation procedure of all workshop trainings given by the SSC departmentAlso
• Participated in the creation of long-term learning strategy for customer-oriented roles inside TOYA; co-developing training programs; conducting workshop training sessions for customer care agents, sales agents and.

Łódź, woj. Łódzkie, Polska

• Supporting the development of Contact Center mainly on the people and operations level.That included group and one-to-one workshops focused on releasing diverse potential and boost skills of the persons.
• With the support of the CC Manager, proposed, created, and maintained English speaking team in Contact Center (customer service… Show more Supporting the development of Contact Center mainly on the people and.
• With the support of the CC Manager, proposed, created, and maintained English speaking team in Contact Center (customer service, sales, and technical support), including constant training with the native speaker for.
• Designed and implemented a sales development plan for the chosen customer care team, which resulted in a significant increase in sales compared to other inbound-calls CS teams that didn’t have the same support (the.

Łódź, woj. Łódzkie, Polska

Supporting complex customer inquiries regarding the use of devices supplementary to T-Mobile core services: smartphones, tablets, laptops, etc.In addition, supporting internal processes with senior CS knowledge.

Łódź, woj. Łódzkie, Polska

I was responsible for turning inbound complaint-type contacts into positive interactions both on the phone and via email. With a strong focus on needs analysis I was able to up-and cross-sell products and services, which was one of my most important KPI. Furthermore, I took part in outbound campaigns to meet other sales targets: new joins and retention.

Łódź, woj. Łódzkie, Polska

I was responsible for up-and cross-selling as well as retaining TOYA’s clients during outbound contacts over the phone.

Bachelor'S Degree, Economics

Postgraduate Studies, Human Resource Management

Software Engineering